Experience

DataBridge Sites, LLC
• NOC Technician II

  • Apr 2019 - Present


ByteGrid

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• NOC Engineer

  • Oct 2017 - Apr 2019

  Administer Vmware Suite Administer and troubleshoot various operating systems Identify and remediate platform security vulnerabilities to prevent security threats and maintain HIPPA Compliance. Implement firewall policy MGMT of APF/CSF, Windows, Symantec Endpoint Network Threat Protection, and Vshield Edge. Administer Exchange, Active Directory, and Sharepoint 2013 foundation servers Manage authoritative and non-authoritative DNS services for internal and external DNS entries: Create A, SPF, TXT, and MX records and update serial to initiate DNS propagation. Oversee Operational Data Center growth through patch panel installation, cable management, and tracking of environmental variables. Provide Technical Support via phone and remotely utilizing Citrix based systems such as Goto Assist Serve as a technical point of contact for issues concerning server/systems operations Troubleshoot server/system problems, diagnose server/system failures to isolate source of problems, and resolve problems through working with clients and NOC team. Maintain client/server database with up-to-date server information, server location, APC information, IP addresses and passwords. Service trouble tickets utilizing remote desktop and direct phone technical support and escalate to senior support if necessary. Email configuration/troubleshooting, Web service support – Apache web server, and configuring Cisco routers and switches. Setup IP subnets and VLAN’S and monitor WAN traffic.



TEKsystems

• Malaysia
• IT Services and IT Consulting
• 1 - 100 Employee

• Contractor

  • Apr 2017 - Aug 2017

  Worked under direction of Medstar hospital Management. Gave100% phone support during an EMR Go-Live for various hospitals. Assisted in providing call center service within the command center. Properly and accurately captured and captioned the required information in order to create each ticket. Created IT support tickets using BMC Remedy Action Request System. Fulfilled duties as Help Desk Technician. Worked under direction of Medstar hospital Management. Gave100% phone support during an EMR Go-Live for various hospitals. Assisted in providing call center service within the command center. Properly and accurately captured and captioned the required information in order to create each ticket. Created IT support tickets using BMC Remedy Action Request System. Fulfilled duties as Help Desk Technician.