Senior Director, Professional Services

• May 2023 - Present

Director, Professional Services

• Jan 2020 - Apr 2023

Sr. Manager, Service Delivery

• Jul 2018 - Dec 2019

Service Delivery Manager

• Jun 2014 - Jun 2018

Managing the operations for a team of best-in-class Solutions Architects. Creates internal processes, procedures, and workflow optimizations. Collaborates with multifunctional groups to ensure efficient execution across departments. Interfaces with clients to define project requirements and track project deliverables. ExtraHop is the global leader in real-time wire data analytics. The ExtraHop Operational Intelligence platform analyzes all L2-L7 communications, including full bidirectional transactional payloads. This innovative approach provides the correlated, cross-tier visibility essential for application performance, availability, and security in today's complex and dynamic IT environments. Show less

Service Delivery Manager

• Mar 2012 - Jun 2014

Responsible for managing the Client Services Project Office (CSPO) team, ensuring quality delivery across Desktop Support, Site Services, and Coordination projects. Services include: OS migrations, hardware refreshes, logistics coordination, and IT staffing solutions.

Service Delivery Supervisor

• Dec 2008 - Feb 2012

RF Test Engineer II

• Nov 2007 - Nov 2008

Contracted to T-Mobile• Managed test cycles, ad-hoc testing, and overall workload of 3-5 testers.• Performed Quality Assurance tests on handsets with UMA to ensure cross-functional handset capabilities with GSM/EDGE/GPRS/UMTS.• Tested 14 handsets including devices from RIM, Samsung, Nokia, HTC, and Motorola. See less