Experience

T-Mobile Center

• United States
• Entertainment
• 1 - 100 Employee

• Director, Security & Guest Services

  • Dec 2021 - Present

  Responsible for the management and performance of all aspects of guest services, security and public safety at T-Mobile Center.

• Manager Guest Services

  • Sep 2021 - Present


Kansas City Convention Center and Entertainment Facilities
• Director of Event Operations and Guest Services

  • Sep 2017 - Sep 2021


Kansas City Convention Center

• United States
• 1 - 100 Employee

• Event Manager

  • Feb 2015 - Sep 2017

  Responsible for organizing, staging and coordinating meetings, lectures, stage shows, sports events, concerts, exhibitions, conventions and theatrical events in the city's multi-purpose facilities. Responsible for organizing, staging and coordinating meetings, lectures, stage shows, sports events, concerts, exhibitions, conventions and theatrical events in the city's multi-purpose facilities.



People Scout

• United States
• Human Resources Services
• 1 - 100 Employee

• Recruiting Coordinator

  • Sep 2014 - Jan 2015

  - Coordinated and implemented staffing and recruiting processes, strategies, and solutions. - Source, recruit, screen and assess high volumes of candidates for roles to exceed the client's needs and expectations. - Marketed and distributed client literature throughout Kansas City encouraging candidates to apply for open positions. - Coordinated and implemented staffing and recruiting processes, strategies, and solutions. - Source, recruit, screen and assess high volumes of candidates for roles to exceed the client's needs and expectations. - Marketed and distributed client literature throughout Kansas City encouraging candidates to apply for open positions.



Assured Title Agency

• United States
• Real Estate

• Escrow Officer/ Assistant

  • Sep 2012 - May 2014

  Primary Duties and Responsibilities: Manage the overall closing process. Maintain professional relationship with customers. Provide status of the transaction throughout the closing process to the appropriate customers. Review contract, title commitment, and lender instructions in order to prepare settlement statements and the necessary real estate documents for closing. Prepare closing statements using FHA, VA, and conventional lending guidelines to meet… Show more Primary Duties and Responsibilities: Manage the overall closing process. Maintain professional relationship with customers. Provide status of the transaction throughout the closing process to the appropriate customers. Review contract, title commitment, and lender instructions in order to prepare settlement statements and the necessary real estate documents for closing. Prepare closing statements using FHA, VA, and conventional lending guidelines to meet RESPA regulations. Submit an error free HUD-1 settlement statement to lender for approval. Provide a professional closing experience to include: obtaining appropriate signatures, handling of good funds, and meeting all title and lender requirements. Complete knowledge and ability to handle a real estate transaction from the receipt of the contract through funding and disbursement. Prepare the closing file for the disbursement department according to the company disbursement guidelines. Resolve all post-closing reconciliation issues including company reports and according to company time frames. Show less Primary Duties and Responsibilities: Manage the overall closing process. Maintain professional relationship with customers. Provide status of the transaction throughout the closing process to the appropriate customers. Review contract, title commitment, and lender instructions in order to prepare settlement statements and the necessary real estate documents for closing. Prepare closing statements using FHA, VA, and conventional lending guidelines to meet… Show more Primary Duties and Responsibilities: Manage the overall closing process. Maintain professional relationship with customers. Provide status of the transaction throughout the closing process to the appropriate customers. Review contract, title commitment, and lender instructions in order to prepare settlement statements and the necessary real estate documents for closing. Prepare closing statements using FHA, VA, and conventional lending guidelines to meet RESPA regulations. Submit an error free HUD-1 settlement statement to lender for approval. Provide a professional closing experience to include: obtaining appropriate signatures, handling of good funds, and meeting all title and lender requirements. Complete knowledge and ability to handle a real estate transaction from the receipt of the contract through funding and disbursement. Prepare the closing file for the disbursement department according to the company disbursement guidelines. Resolve all post-closing reconciliation issues including company reports and according to company time frames. Show less



Assured Title Agency, LLC

• United States

• HOA Analyst

  • Jan 2011 - Sep 2012

  -Review Homeowners Association payoff statements to determine whether the amounts requested are collectable per state law and statute. -Work closely with attorneys in negotiating with management companies and association attorneys. The goal being to save money for our clients (several major banking institutions). - Over $750,00000 in savings for our clients -Review Homeowners Association payoff statements to determine whether the amounts requested are collectable per state law and statute. -Work closely with attorneys in negotiating with management companies and association attorneys. The goal being to save money for our clients (several major banking institutions). - Over $750,00000 in savings for our clients



Stadium Management Company at Sports Authority Field at Mile High

• Event Management and Facility Operations Assistant

  • Aug 2009 - Jan 2011

  • Paid internship through school I assisted Event Manager with planning, budgeting, staffing and implementation of public and special events. • Support the event manager in coordinating with in house catering company to ensure client satisfaction. • Tracked and analyzed stadium expenses and attendance. • Supervised security, administered and managed employees during special events such as running races, bridal festivals and community development events ranging in size from 100 to… Show more • Paid internship through school I assisted Event Manager with planning, budgeting, staffing and implementation of public and special events. • Support the event manager in coordinating with in house catering company to ensure client satisfaction. • Tracked and analyzed stadium expenses and attendance. • Supervised security, administered and managed employees during special events such as running races, bridal festivals and community development events ranging in size from 100 to 2,000 people. • Assisted Facility Manager to coordinate and expedite planned improvements to stadium esthetics and operations. • Facilitate set-up, administration and breakdown of event. • Provide assistance and guidance to Denver Police and Argus Event Security at Sports Authority Field during all public events. • Incident Report writer documenting medical, security and facility management issues during Denver Broncos games. • Participated in day to day security operations: loading dock operations, visitor check-in, grounds patrol and parking lot supervision. • Familiarized with stadium operations by working with managers across various departments, including: facility operations, security, special events, suite sales, guest services, ticketing and marketing. Show less • Paid internship through school I assisted Event Manager with planning, budgeting, staffing and implementation of public and special events. • Support the event manager in coordinating with in house catering company to ensure client satisfaction. • Tracked and analyzed stadium expenses and attendance. • Supervised security, administered and managed employees during special events such as running races, bridal festivals and community development events ranging in size from 100 to… Show more • Paid internship through school I assisted Event Manager with planning, budgeting, staffing and implementation of public and special events. • Support the event manager in coordinating with in house catering company to ensure client satisfaction. • Tracked and analyzed stadium expenses and attendance. • Supervised security, administered and managed employees during special events such as running races, bridal festivals and community development events ranging in size from 100 to 2,000 people. • Assisted Facility Manager to coordinate and expedite planned improvements to stadium esthetics and operations. • Facilitate set-up, administration and breakdown of event. • Provide assistance and guidance to Denver Police and Argus Event Security at Sports Authority Field during all public events. • Incident Report writer documenting medical, security and facility management issues during Denver Broncos games. • Participated in day to day security operations: loading dock operations, visitor check-in, grounds patrol and parking lot supervision. • Familiarized with stadium operations by working with managers across various departments, including: facility operations, security, special events, suite sales, guest services, ticketing and marketing. Show less



Coors Field Ballpark Operations

• Guest Services

  • Apr 2008 - Sep 2009

  -Worked with team of guest services representatives to ensure exceptional service was provided to ticket holders during Colorado Rockies games. -Upheld all security procedures to ensure safety of all crowd members. -Worked with team of guest services representatives to ensure exceptional service was provided to ticket holders during Colorado Rockies games. -Upheld all security procedures to ensure safety of all crowd members.