Experience

CareerPlug

• United States
• Software Development
• 1 - 100 Employee

• Escalation Engineer

  • Jan 2022 - Present

  CareerPlug’s innovative hiring solutions help over 10,000 companies attract, evaluate and retain high-quality team members. CareerPlug provides recruiting software to help small, medium and franchise businesses hire top talent.The CareerPlug P&E team’s motto is that we strive to continuously deliver value in service to and that our clients/partners love. Escalation engineers are at the center of the solutions working well for our business, and have a big impact on our offerings being used by our clients/partners. CareerPlug aspires to a 1:many model and that being powered by product-led growth. This means many things, but one of the aspects is that our tier-1 and tier-2 agents have all of the tools they need to serve our customers.The role of an escalation engineer is two-fold. First, is to meet the SLAs of cases that are escalated from tier-1 to tier-2 to tier-3. Second, and most important is to be ever vigilant in the pursuit of ways to reduce the need of escalations happening in the first place. This can be done in many ways including training, UX feedback, and even building tools or making adjustments to the software directly.Primary Responsibilities:-Triaging/assessing bugs in the CareerPlug codebase.-Troubleshooting T3 customer issues in our software.-Coding/building low-risk solutions to mitigate ongoing challenges faced by our HX team and/or clients.Solutions include:-Developing/running scripts for reporting and/or update actions that empower our teams to move faster on client requests.-Building low-risk features that add quality-of-life improvements for our teams/clients.-Identifying knowledge gaps and developing training solutions(or documentation) to serve our client-facing teams.

• Strategic Account Executive & Territory Consultant

  • May 2019 - Dec 2021

  My role as the Strategic Account Executive:My role as a Strategic Account Manager consists of maintaining and growing the relationship between CareerPlug and our largest client. While there is a sales component, my main focus is working with over 500+ territory leaders to help their market understand the CareerPlug software and the hiring strategies needed to hire the right talent.Primary Responsibilities:- Promoting the CareerPlug Brand through Sales and Business Development Strategies.- Delivering 45-minute hiring strategy workshops to large groups of insurance agents(30-300 people).- Presenting 20-minute high-level strategy presentations to small groups of insurance agents(10-30 people).- Working with territory leaders to develop their own recruiting strategies and grow their market.-Developing new Marketing strategies that benefit our clients and build Champions for our company brand.Notable accomplishments:-Generated over $6 M in revenue.-Delivered presentations for over 300 large groups both in person and virtually.-Personally helped over 6000 clients ramp up their hiring processes.

• Business Growth Consultant & Account Executive

  • Jan 2014 - Apr 2019

  My role as the Business Growth Consultant:The BGC is a role that consists of Marketing, Sales and Service components. My goal is to educate clients and peers on hiring strategies in a constantly changing hiring landscape.Primary Responsibilities: - Promoting the CareerPlug Brand through Sales and Business Development Strategies.- Presenting high level hiring strategies in front of large groups of business owners. - Working with new clients to integrate their hiring process with the CareerPlug hiring process.- Helping clients to develop their own strategy for creating a winning team.-Developing new Marketing strategies that benefit our clients and build Champions for our company brand.

• Onboarding Specialist

  • Aug 2012 - Dec 2013

  My role as the Onboarding Specialist:- It was solely my responsibility to make sure each of our customers was set up for success and understood the intricacies of the CareerPlug system.- I personally set up over 3000 accounts during the first year and spoke with over half of these accounts personally. - My main focus was setting up individual State Farm Agents to use the CareerPlug system.



Yodle

• United States
• Technology, Information and Internet
• 200 - 300 Employee

• Sales Development Representative

  • Sep 2011 - Jul 2012

  Yodle is the #1 independent provider of online marketing services to local businesses in the United States. Yodle's mission is to make it as easy as possible for businesses to connect with potential customers. Yodle offers a high end advertising solution for a low cost to make it affordable even to the smallest business. My role as an SDR: -I sold a marketing package that included SEO & PPC as well as a tracking platform to measure ROI. - I averaged 80-120 cold calls per day to small to medium size businesses including both White Collar and Blue Collar segments. -I specialized in Marketing to segments such as Bankruptcy Law, Criminal Law, Event Planning, and Plumbing. -I helped pioneer a small team of 9 that grew into a new sales program, eventually growing into a team of 40



spec.

• South Africa
• Information Services
• 100 - 200 Employee

• Intern

  • Jun 2006 - Aug 2006

  -Worked with electrical engineers, organizing the work environment and restructured the inventory filing system. -Worked on creating various trade show graphics. -Worked with electrical engineers, organizing the work environment and restructured the inventory filing system. -Worked on creating various trade show graphics.