Walter Kisawuzi

Technical Support Officer at SPRINT INTERNET (U) LTD (AS328939)
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Contact Information
us****@****om
(386) 825-5501
Location
Kampala, Central Region, Uganda, UG

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Credentials

  • Career Essentials in System Administration by Microsoft and LinkedIn
    Microsoft
    Aug, 2023
    - Nov, 2024
  • Technical Project Management (TPM) in WASH Emergencies
    Kaya Humanitarian Leadership Academy
    Oct, 2022
    - Nov, 2024
  • UIPE Certified Graduate Electrical Engineer
    Uganda Institute of Professional Engineers
    Jul, 2019
    - Nov, 2024
  • Certified General Security Associate (CGSA-CCTV)
    Hangzhou Hikvision Digital Technology Co., Ltd
    Aug, 2022
    - Nov, 2024
  • Hikvision Certified Security Associate (HCSA-Access Control)
    Hangzhou Hikvision Digital Technology Co., Ltd
    Aug, 2022
    - Nov, 2024
  • Hikvision Certified Security Associate (HCSA-Alarm)
    Hangzhou Hikvision Digital Technology Co., Ltd
    Aug, 2022
    - Nov, 2024
  • (ISC)² Candidate
    (ISC)²
    May, 2023
    - Nov, 2024

Experience

  • SPRINT INTERNET (U) LTD (AS328939)
    • Uganda
    • Telecommunications
    • 1 - 100 Employee
    • Technical Support Officer
      • Jan 2023 - Present

      ▪ Monitor and maintain monitor data center infrastructure, servers, and computer networks for issues to avoid downtime and information security at all layers of the OSI Model. ▪ Install and configure software and computer systems and other peripheral hardware like Routers & ONUs. ▪ Troubleshoot system and network problems, diagnosing and solving hardware/software faults. ▪ Train staff in basic IT skills. e.g., use of new software, and troubleshooting. ▪ Provide technical support to clients to ensure continuous delivery of the best service. ▪ Support Administration in maintenance by undertaking proactive research into system upgrades. ▪ Maintain and update documentation of software applications, update the clients, vendors, or third-party providers on events progress ▪ Liaise with external IT support suppliers to resolve issues as required. ▪ Protect official data secure routing with other vendors. Show less

  • Present Security Technology Company Limited
    • Block C, Bugoloobi Hardware City, Mulwana Rd, Kampala
    • Technical Support Technician
      • Jun 2022 - Jan 2023

      ▪ Install CCTV Camera Surveillance Systems, Computer Network Systems, LAN, Network Servers, Printers, LAN points, Hubs, Patch panels, Access Control Systems, Intrusion Alarm Systems, Fuel Consumption Monitoring Systems, Heating Ventilation & Air Conditioning Systems and GPS Tracking Devices in Vehicles ▪ Perform Preventive and Corrective Maintenance on systems efficiently which cut complaints by 80%. ▪ Troubleshoot and Diagnose Systems for errors, faults, and defects in all systems ▪ Support, and maintain clients’ peripherals by installing, configuring, testing, troubleshooting, and repairing hardware with the software of computer systems. ▪ Evaluate new computer products, researched and recommended hardware products for purchase. ▪ Provide all technical specifications required for networking hardware and software products. Show less

  • Muttico Technical Services Ltd
    • 4th Street Industrial Area, Lugoggo, Kampala
    • Electrical Lineman Technician
      • Jun 2021 - Jun 2022

      ▪ Performing Line maintenance operations and Planned Power Shutdowns including Rotten Pole Replacement ▪ Identification of faults and hazards or potential dangers, ▪ Isolating the line from the rest of the power network ▪ Digging the pit where the new pole is to be placed ▪ Elevating the new pole, while working at a height, ▪ Safely guiding the old poll to the new one, dismantling the equipment from the old poll to the new one, rotten pole descending, evacuation of the working site, and there after the restoration of the power back ▪ Operation of the National Grid ▪ Independently perform Overhead Powerline Restringing and re-sagging, Rotten and Damaged Pole Maintenance ▪ Perform fault diagnosis, record and schedule routine, preventive, and timely maintenance, upgrades, and repairs on an ongoing basis for metering and consumer units ▪ Assess and monitored gauges to ensure the amount of electricity produced matched the amount customers need. ▪ Follow safety guidelines and company best practices when climbing polls and operating truck-mounted buckets to access equipment. Show less

  • Uganda Electricity Transmission Company Limited
    • Uganda
    • Electric Power Transmission, Control, and Distribution
    • 1 - 100 Employee
    • Student Engineer
      • Jun 2019 - Aug 2019

      ▪ Performed Interlock and Lockout tests on Mukono North 220KV Substation Switch Gears, CTs and VTs, Circuit Breakers, Capacitor Banks and HMIs ▪ Established delivery and installation schedules for machines, switchgear, cables, and fittings. ▪ Performed Interlock and Lockout tests on Mukono North 220KV Substation Switch Gears, CTs and VTs, Circuit Breakers, Capacitor Banks and HMIs ▪ Established delivery and installation schedules for machines, switchgear, cables, and fittings.

Education

  • Ndejje University
    Bachelor of Electrical Engineering, Electrical and Electronics Engineering
    2017 - 2022
  • Nakawa Vocational Training Institute
    Basic Engineering Skills, Electrical and Electronics Engineering, Motor Vehicle Mechanics, Plumbing & Joinery
    2018 - 2018
  • Mityana Secondary School
    Uganda Advanced Certificate of Education, Sciences: Physics, Economics & Mathematics
    2015 - 2016
  • Najja High School
    Uganda Certificate of Education, Sciences & Arts
    2011 - 2014

Community

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