Experience

Episcopal Retirement Services

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Assistant Manager

  • Dec 2017 - Present



The Avon Company

• United States
• Manufacturing
• 700 & Above Employee

• Bilingual Customer Service Representative

  • Jan 2005 - Oct 2016

  Working independently as a website support virtual agent. Receiving incoming calls from representatives and customers from around the United States. Making outbound calls to provide information about special programs, delivery and product information. Training representative and district manager on the website. Performing service transaction to representative account and district manager request. Verifying and tracking voice response system for follow-up and account maintenance. Tracking calls and leads of new potential representatives for company audit. Show less



Wachovia Bank

• Fort Benning, Georgia

• Bilingual Customer Service Representative

  • Oct 2002 - Oct 2003

  Served as primary back up to the Financial Center Manager. Performed service transactions for financial center to include account opening and maintenance. Handled customer service issues by conducting research and adhering to customer service protocol. Responsible for administrative duties for the branch to include administering safe deposit activities. Grew the Book of Business through the acquisition, expansion, and retention of customer relationships. Served as primary back up to the Financial Center Manager. Performed service transactions for financial center to include account opening and maintenance. Handled customer service issues by conducting research and adhering to customer service protocol. Responsible for administrative duties for the branch to include administering safe deposit activities. Grew the Book of Business through the acquisition, expansion, and retention of customer relationships.



JPMorgan Chase Bank

• St Thomas, Vi, Virgin Islands (U.S.)

• Branch Operations Officer

  • Oct 1991 - Jul 2002

  Branch Operations Officer, Assistant Treasurer Developed procedural documents and manuals for computer systems. Assisted in the upgrade and conversion from Systematic International version to the Domestic version. Reviewed and wrote operational procedures for the branches. Ensured the branches are in compliance with regulatory guidelines. Ensured that operational procedures are performed within guidelines and established schedules. Managed General Ledgers, statement of condition, and overdrafts records for assigned branches. Conducted training to sales representative and client associate on system applications and operational tasks. Bilingual Sales & Services Representative Interacted with consumer and business customers: open new accounts. Cross-sold products and services to achieve individual and branch sales goals. Performed and ensured accuracy on existing accounts maintenance. Produced financial statements for branch manager review. Performed daily function at the ATM machines as to loading cash, supplies and removing deposits. Monitored and supervised the branch Vault supplies. Show less