Wallace Welsh

Onsite Network Support at Black Box Network Services APAC
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Contact Information
us****@****om
(386) 825-5501
Location
Houston, Texas, United States, US
Languages
  • English Native or bilingual proficiency
Skills

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Bio

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Credentials

  • CCNA
    Cisco
    Feb, 2020
    - Oct, 2024
  • CompTIA A+ ce
    CompTIA
    Apr, 2016
    - Oct, 2024
  • CompTIA Network+
    CompTIA
    Mar, 2019
    - Oct, 2024

Experience

  • Black Box Network Services APAC
    • Australia
    • Telecommunications
    • 1 - 100 Employee
    • Onsite Network Support
      • Jun 2017 - Present

      Installation, monitoring and support of routers, switches and AP's in a large Corporate Environment.Troubleshooting and repair of network related issues.Identified and resolved issues with routers, switches, circuits and infrastructure cabling.Assisted remote engineers with troubleshooting network issues at 5 different office locations.Lead a team of 6 people in replacing 50+ switches that were damaged from Hurricane Harvey.

    • Technical Support Representative
      • Jul 2016 - Jun 2017

      As a Technical Support Representative I was tasked with handling tickets for in house employees that needed assets repaired.Develop, document and revise system design, test procedures, and quality standards.Reassemble laptops after making repairs or replacing parts.Completed submitted tickets for assets to be replaced.Maintain parts inventory for PC repairs.

  • Schlumberger
    • United States
    • Oil and Gas
    • 700 & Above Employee
    • Maintenance Technician
      • Jul 2014 - Feb 2016

      As a Maintenance Technician I was responsible for; storing, servicing, prepping and shipping high-tech tools to clients that were used for drilling in the oilfield. • Allocated and staged equipment being used for outgoing inspection via overhead crane, dolly, and forklift. • Processed paperwork, updated equipment management software and inspection reports. • QC equipment and paperwork after all work was complete. • Maintained spare equipment and parts and managed inventory. • Maintained work space; swept floors, took out trash, pressure washed floors, walls and equipment. Show less

  • Staples
    • United States
    • Retail Office Equipment
    • 700 & Above Employee
    • Onsite Technician
      • Aug 2012 - Jun 2014

      As an Onsite Technician my goals were to drive in-store technology sales, provide onsite service calls to client’s home or business and preform in-store computer repair. • Explained company offerings to promote products and services to clients. • Supplied technical and customer service support via phone and on location. • Preformed diagnostic tests and replaced PC components and peripherals. • Set up and configured networks for desktops, laptops, tablets, mobile phones and printers. • Preformed data back-ups, data migration, Windows upgrades and clean installs. Show less

  • Knight Enterprises
    • United States
    • Telecommunications
    • 1 - 100 Employee
    • PC Technician
      • Nov 2005 - Nov 2011

      As a PC Technician I preformed service calls to install or troubleshoot telecommunication services for new and existing customers. • Explained company offerings to promote products and services to clients. • Supplied technical and customer service support via phone and on location. • Installed RG-6 and Cat5e cable for voice and data. • Set up and configured networks for desktops, laptops, tablets, mobile phones and printers. • Managed equipment inventory and rotated unused equipment. Show less

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