wallace ong
Customer Service Executive at Income- Claim this Profile
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English Native or bilingual proficiency
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Chinese Native or bilingual proficiency
Topline Score
Bio
Credentials
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Avado Squared Online - Digital Marketing
AvadoDec, 2021- Nov, 2024 -
Optimize your Display & Video 360 campaign
Google Digital GarageOct, 2021- Nov, 2024 -
The Fundamentals Of Digital Marketing
Google Digital GarageAug, 2021- Nov, 2024 -
ICDL Digital Marketing
ICDL AsiaMar, 2021- Nov, 2024 -
Perform Spreadsheet Functions (Excel) 2019 Advanced
ICDL AsiaMar, 2021- Nov, 2024 -
Data Analytic
ICDL AsiaFeb, 2021- Nov, 2024 -
Perform word processing functions (word) 2019
ICDL AsiaFeb, 2021- Nov, 2024 -
Security Fundamentals
MicrosoftNov, 2018- Nov, 2024 -
CEI
CEIJan, 2016- Nov, 2024 -
M9A
Singapore College of Insurance LtdJan, 2012- Nov, 2024 -
HI
Singapore College of Insurance LtdJan, 2007- Nov, 2024 -
M5
Singapore College of Insurance LtdJan, 2007- Nov, 2024 -
M9
Singapore College of Insurance LtdJan, 2007- Nov, 2024 -
Data Studio
Google analyticsDec, 2021- Nov, 2024 -
Google Tag Manager
Google analyticsDec, 2021- Nov, 2024 -
Advanced Google Analytics
GoogleNov, 2021- Nov, 2024 -
Google Analytics 360
Google analyticsNov, 2021- Nov, 2024 -
Google Analytics for Power Users
Google analyticsNov, 2021- Nov, 2024 -
Google Analytics for Beginners
Google analyticsOct, 2021- Nov, 2024 -
Email Marketing
HubSpot AcademySep, 2021- Nov, 2024 -
Social Media Certified
HubSpotSep, 2021- Nov, 2024 -
Inbound Marketing
HubSpotAug, 2021- Nov, 2024 -
Campaign Manager Certification Exam
GoogleNov, 2021- Nov, 2024 -
Google Analytics Individual Qualification
Google analyticsNov, 2021- Nov, 2024 -
Display & Video 360 Certification Exam
Google Digital GarageOct, 2021- Nov, 2024 -
Drive Advertising Revenue with Google Ad Manager
Google Digital GarageOct, 2021- Nov, 2024 -
Google Ads Measurement Certification
Google Digital GarageOct, 2021- Nov, 2024 -
Google Ads Video Certification
Google Digital GarageSep, 2021- Nov, 2024 -
Shopping Ads Certification
Google Digital GarageOct, 2021- Nov, 2024 -
Get Started with Google Admob
Google Digital GarageSep, 2021- Nov, 2024 -
Google Ads Apps Certification
Google Digital GarageSep, 2021- Nov, 2024 -
Google Ads Display Certification
Google Digital GarageSep, 2021- Nov, 2024 -
Google Ads Search Certification
Google Digital GarageSep, 2021- Nov, 2024 -
Search Ads 360 Certification Exam
Google Digital GarageSep, 2021- Nov, 2024
Experience
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Income Insurance Limited
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Singapore
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Insurance
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700 & Above Employee
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Customer Service Executive
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Feb 2023 - Present
- Payment collection transactions with a high degree of care and accuracy - Provide attentive service to customers and be able to resolve their queries - Offer clear and relevant advice to customers and insurance agents who require your expertise - Guide customers on the proper procedures of policy transactions, ensuring complex technical aspects are made simple to understand - Provide policy recommendations and refer customers/ fix appointment to client advisers for more comprehensive explanations - Backend support for documents regarding claims and alteration with proper tagging to the correct department Show less
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Medochemie Ltd
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Cyprus
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Pharmaceutical Manufacturing
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500 - 600 Employee
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Admin officer
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May 2022 - Oct 2022
• Generate customer’s invoice daily • Logistics Support (Stock Reconciliation, packing of stocks) • Sending monthly customer statement • Sales Support • Manage phone calls and correspondence (email, letters, etc) • Create, update records and databases using Excel Pivot table • Track stocks of office supplies and place orders when necessary • Generate customer’s invoice daily • Logistics Support (Stock Reconciliation, packing of stocks) • Sending monthly customer statement • Sales Support • Manage phone calls and correspondence (email, letters, etc) • Create, update records and databases using Excel Pivot table • Track stocks of office supplies and place orders when necessary
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Prudential Assurance Company Singapore
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Singapore
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Financial Services
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700 & Above Employee
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Financial Services Consultant
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Jul 2017 - Aug 2019
Prudential Assurance Singapore • Analyze and evaluate client’s financial status • Provide professional financial advice to clients on suitable financial products and services, to meet their protection and long term savings needs • Develop and implement financial plans and solutions for clients • Help clients manage their personal finances • Monitor clients’ financial growth • Providing corporate solutions for companies' employee benefits programmes • Knowledge on Insurance processes and usage of IT System like CSC Hosted Mobile Application Service Software for business Show less
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AIA
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Hong Kong
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Insurance
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700 & Above Employee
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Financial Consultant
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Mar 2015 - May 2016
• Analyze and evaluate client’s financial status • Provide professional financial advice to clients on suitable financial products and services, to meet their protection and long term savings needs • Develop and implement financial plans and solutions for clients • Help clients manage their personal finances • Monitor clients’ financial growth • Providing corporate solutions for companies' employee benefits programmes • Knowledge on Insurance processes and usage of IT System like CSC Hosted Mobile Application Service Software for business Show less
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Prudential Assurance Company Singapore
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Singapore
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Financial Services
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700 & Above Employee
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Financial Consultant
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Dec 2009 - Mar 2015
Prudential Assurance Singapore • Analyze and evaluate client’s financial status • Provide professional financial advice to clients on suitable financial products and services, to meet their protection and long term savings needs • Develop and implement financial plans and solutions for clients • Help clients manage their personal finances • Monitor clients’ financial growth • Providing corporate solutions for companies' employee benefits programmes • Knowledge on Insurance processes and usage of IT System like CSC Hosted Mobile Application Service Software for business Achievements in this role included: • QC Qualifier • QCE Qualifier • Top 5 Financial Consultant for Quarter Ending 2012 (Agency Wide) • Top 4 Financial Consultant for Month of September 2012 (Prudential wide) Show less
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Gaming Portal
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Singapore
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Director
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Aug 2009 - Aug 2013
• Write and edit product content that will be published on the website and eBay • Usage of SEO (Organic Keywords), SEM (PPC Paid Advertising), Google Ads, and Facebook Ads to drive Sales Leads and pre-orders • Set standards, systems, and best practices for new product listings, content creation, and distribution • Maintenance of website using Joomla • Logistics operations including ordering of new products, proper filing, and delivery • Write and edit product content that will be published on the website and eBay • Usage of SEO (Organic Keywords), SEM (PPC Paid Advertising), Google Ads, and Facebook Ads to drive Sales Leads and pre-orders • Set standards, systems, and best practices for new product listings, content creation, and distribution • Maintenance of website using Joomla • Logistics operations including ordering of new products, proper filing, and delivery
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GREAT EASTERN
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Singapore
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Insurance
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700 & Above Employee
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Life Planner
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Jul 2007 - Nov 2009
• Analyze and evaluate client’s financial status • Provide professional financial advice to clients on suitable financial products and services, to meet their protection and long term savings needs • Develop and implement financial plans and solutions for clients • Help clients manage their personal finances • Monitor clients’ financial growth Achievements in this role included: • Top 30 Life Planner for opening quarter 2008 • Analyze and evaluate client’s financial status • Provide professional financial advice to clients on suitable financial products and services, to meet their protection and long term savings needs • Develop and implement financial plans and solutions for clients • Help clients manage their personal finances • Monitor clients’ financial growth Achievements in this role included: • Top 30 Life Planner for opening quarter 2008
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Hewlett Packard Enterprise
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Technical Specialist
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Oct 2004 - Jun 2006
• Was trained in Wafer Fabrication. Machine Basic Training includes: • SVG Tracks - Developer with hotbake • Wet Modules V2 and V3 machine • SVG Tracks - Coater with Hotbake • DNS Tracks coater/developer • Tel Track • Photo SVG Microalign • Ultratech Stepper • UP Dual Strip module • SVG Cell Track System • Vapor Prime Oven • Chemical Dispense Machine and Photoresist Waste Dispense machine • Involvement in ISO 9000k and ISO 18000k. • Was in charge of several projects which include upgrading of certain machine parts. • Daily work includes daily maintenance of semi-con equipments and to ensure effective time and resources allocation to provide consistent high level for production needs. • Weekly and Monthly work includes Preventive Maintenance and calibration on machines. • Involve in Company ERT Team (Emergency Response Team) and was certified in Basic First Aid, Hazmat, Fire Fighting. Yearly events include fire-drill and chemical drill. • Involve in plenty of self training provided by the company infrastructure. • Involve in big projects such as Buyoff of Liquid Nitrogen Tank. Jobscope includes plenty of communication with vendors(Price and special parts request) and documentation of manual (Creation of Chemical/Gas handling manual for outside vendors). • Secondary appointment – Workcentre SAP inventory holder (Uploading of new and existing spare parts into the SAP system) • Monitoring of spare parts which was send out for repairs, develop vendors relationship and establish an ideal channel. Show less
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Education
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2001 - 2004
Nanyang Polytechnic
Diploma in Mechatronics, Mechatronics, Robotics, and Automation Engineering -
1997 - 1999
ITE Clementi
Certificate in Accounting, Accounting
Community
