Experience

Veritas HHS

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Human Resources Specialist

  • Jul 2023 - Present

  Nashville Metropolitan Area


State of Tennessee
• Government Administration
• 700 & Above Employee
• Notary Public

  • Sep 2022 - Present


YoungWilliams

• United States
• Government Administration
• 200 - 300 Employee

• Human Resources Manager

  • Jun 2022 - Jul 2023

  Nashville Metropolitan Area As the Human Resources Manager I am responsible for providing HR support to the Project Manager and 60+ staff members of the 20th Judicial District. I am responsible for the recruiting and onboarding of project staff in partnership with the Project Manager and project supervisors. I am also responsible for various HR areas including benefits, employee relations, and compliance. I also serve as the Domestic Violence Liaison for the 20th J.D. and handle community engagement efforts.

• Customer Service Supervisor

  • Nov 2021 - Jun 2022

  Nashville, Tennessee, United States As the Customer Service Supervisor I provided leadership and direction to a team of 10-15 caseworkers (case initiation, establishment, enforcement, locate and/or interstate) and contact center agents in order to ensure project, unit, and team goals are met and that child support cases proceed timely through the child support process. While in this role I served as our district’s Complaint Resolution Team Supervisor, and I also served as the Chairperson of our office’s Morale Committee.

• Child Support Specialist

  • Sep 2020 - Nov 2021

  Nashville Metropolitan Area As a Child Support Specialist I was responsible for initiating locate, intake, establishment, enforcement, or interstate actions for the establishment of paternity, establishment of a support order, enforcement of a support order, and the collection of current and delinquent child support. While I’m this role I received our office’s Employee of the Month award for September 2021.



Dave & Buster's Inc.

• United States
• Restaurants
• 700 & Above Employee

• Guest Services Specialist

  • Nov 2020 - Jan 2022

  Nashville, Tennessee, United States



Nashville Downtown Hostel

• Hospitality
• 1 - 100 Employee

• Hostel Operations

  • Feb 2019 - Sep 2020

  Nashville, Tennessee I was responsible for developing, managing and training staff to deliver and maintain quality service to our guests. I was tasked with ensuring that our guests were comfortable, and their needs are met at all times. My responsibilities also included resolving all guest complaints and facility safety concerns. At any given time, I was responsible for maintaining visibility amongst our guests, as well as engaging with them, and acting as the Manager on Duty for both of our properties (occupancy:… Show more I was responsible for developing, managing and training staff to deliver and maintain quality service to our guests. I was tasked with ensuring that our guests were comfortable, and their needs are met at all times. My responsibilities also included resolving all guest complaints and facility safety concerns. At any given time, I was responsible for maintaining visibility amongst our guests, as well as engaging with them, and acting as the Manager on Duty for both of our properties (occupancy: 500 guests; 30 guests) Show less



Marriott International

• United States
• Hospitality
• 700 & Above Employee

• Food and Beverage Supervisor

  • Nov 2017 - Jun 2018

  Gaylord Opryland Resort & Convention Center As an F&B Supervisor I was responsible for managing a multi-functional staff of 30-40, multiple outlets and ensuring guests receive excellent service during their luxury dining experience. I ensured that each of my dining outlets were operationally fit to service at least, 2,888 rooms, as well as the visitors of those staying in-house.

• Special Event Coordinator

  • Sep 2017 - Nov 2017

  Gaylord Opryland Resort & Convention Center When I joined the Marriott Family in 2017, l worked closely with our Convention/Special Event hosts to ensure their utmost satisfaction in the execution of their group's vision. I oversaw ticketing, guest check-in/check-out, Food & Beverage service coordination, and other meeting-related services for each of our groups which we were hosting.



YMCA of Middle Tennessee

• United States
• Non-profit Organizations
• 400 - 500 Employee

• Aquatic Risk Management

  • Mar 2015 - Feb 2016

  Nashville, Tennessee I worked to provide our members and their guests a safe experience. I helped maintain our teams' first-aid, aquatic rescue, and other required certifications.