Experience

Gypsum Management and Supply

• United States
• Wholesale Building Materials
• 100 - 200 Employee

• Senior Financial Analyst

  • Jun 2022 - Present



Norfolk Southern

• Rail Transportation
• 700 & Above Employee

• Supervisor - Revenue Accounting

  • Oct 2021 - Aug 2022

  • Review and present historical billing data and delinquency patterns across commodity groups to internal stakeholders• Direct account analysts with the collection and reconciliation of freight and demurrage accounts receivables• Collaborate with management teams across department to implement team directives that align with company objectives• Examine various management control reports to allocate resources and maximize productivity amongst team members

• Senior Account Analyst

  • Jul 2021 - Oct 2021

  • Reviewed and approved billing adjustments submitted by fellow analysts to ensure compliance with yearly audit requirements• Assisted team members with disputes, report write-ups, and account management• Implemented process improvements to increase proficient billing patterns for customers

• Account Analyst

  • Jul 2020 - Jul 2021

  • Managed portfolio of accounts based on commodity for company's accounts receivables –ensuring collection of payment for outstanding charges• Communicated with key internal and external stakeholders to resolve disputes and ensure accurate billing• Examined customer payment and billing data – using analytical skills to identify problem areas and implement process refinements in order to improve billing patterns and customer DSO



BringFido

• United States
• Travel Arrangements
• 1 - 100 Employee

• Summer Intern

  • May 2019 - Aug 2019

  • Created content for company website focused on European businesses – expanding the website’s listings for pet-friendly hotels, restaurants, parks, and fundraisers • Used human relation skills to assist in the customer service sector of the business – resolving problems customers experienced with mishandled hotel reservations, billing issues, and website navigation • Reserved hotel rooms at over one hundred different properties, totaling over $7,000 in value • Periodically met with the owner of the company and discussed the financial management strategy for the business Show less



Westin Hotels & Resorts

• Greenville, South Carolina Area

• Hotel Assistant

  • May 2017 - Aug 2017

  • Attended to needs of customers throughout the hotel, helping ensure guests felt satisfied with their stay • Attended meetings with chefs and other kitchen staff to plan for the catering of wedding receptions and other banquets in the hotel • Filled in for multiple job positions – assisting fellow co-workers in the lobby, housekeeping, kitchen, and banquet halls • Attended to needs of customers throughout the hotel, helping ensure guests felt satisfied with their stay • Attended meetings with chefs and other kitchen staff to plan for the catering of wedding receptions and other banquets in the hotel • Filled in for multiple job positions – assisting fellow co-workers in the lobby, housekeeping, kitchen, and banquet halls