Walid Abizahr
Senior Service Assurance & Delivery Specialist at Symbio- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English -
Topline Score
Bio
David Ibric
I have had the pleasure to work with Walid at Symbio/MNF Group in the capacity of providing wholesale communications services to clients at a national level. Walid is a committed individual and demonstrates enthusiasm to ensure clients and customers receive the best possible service available anywhere in the marketplace. Walid has both the technical and conceptual skills to manage difficulties and can articulate complexities into meaningful form for all to understand. Walid played a pivotal role in a number of projects in which services were migrated from legacy platforms to enhance the experience for our clients and customers. This was only achieved through Walid’s knowledge of data networks, applications and enterprise systems. Walid is a team player and can influence others to be the best they can be in Service Delivery, Assurance and Operations Management. In summary, I highly recommend Walid to any organisation serious about their business and employing the right people to get the job done.
John Fenech
In the past two years of working with Walid, I have seen numerous instances where his customer focussed approach has facilitated a stronger customer relationship. As the Team Lead of Data Technical Specialists, Walid is a vital contributor during Customer service review meetings. What makes Walid especially valuable is his ability to explain situations in both a technical as well as a layman's view with equal credibility. All service organisations encounter technical issues from time to time, and in these instances Walid has always displayed a confidence in his contributions, which invariably leads to a stronger customer confidence and relationship. Walid is proactive and diligent in his role and often can see a situation unfolding ahead of the curve. His strong customer focus is exemplary and it makes him a key asset in our Sales Team.
David Ibric
I have had the pleasure to work with Walid at Symbio/MNF Group in the capacity of providing wholesale communications services to clients at a national level. Walid is a committed individual and demonstrates enthusiasm to ensure clients and customers receive the best possible service available anywhere in the marketplace. Walid has both the technical and conceptual skills to manage difficulties and can articulate complexities into meaningful form for all to understand. Walid played a pivotal role in a number of projects in which services were migrated from legacy platforms to enhance the experience for our clients and customers. This was only achieved through Walid’s knowledge of data networks, applications and enterprise systems. Walid is a team player and can influence others to be the best they can be in Service Delivery, Assurance and Operations Management. In summary, I highly recommend Walid to any organisation serious about their business and employing the right people to get the job done.
John Fenech
In the past two years of working with Walid, I have seen numerous instances where his customer focussed approach has facilitated a stronger customer relationship. As the Team Lead of Data Technical Specialists, Walid is a vital contributor during Customer service review meetings. What makes Walid especially valuable is his ability to explain situations in both a technical as well as a layman's view with equal credibility. All service organisations encounter technical issues from time to time, and in these instances Walid has always displayed a confidence in his contributions, which invariably leads to a stronger customer confidence and relationship. Walid is proactive and diligent in his role and often can see a situation unfolding ahead of the curve. His strong customer focus is exemplary and it makes him a key asset in our Sales Team.
David Ibric
I have had the pleasure to work with Walid at Symbio/MNF Group in the capacity of providing wholesale communications services to clients at a national level. Walid is a committed individual and demonstrates enthusiasm to ensure clients and customers receive the best possible service available anywhere in the marketplace. Walid has both the technical and conceptual skills to manage difficulties and can articulate complexities into meaningful form for all to understand. Walid played a pivotal role in a number of projects in which services were migrated from legacy platforms to enhance the experience for our clients and customers. This was only achieved through Walid’s knowledge of data networks, applications and enterprise systems. Walid is a team player and can influence others to be the best they can be in Service Delivery, Assurance and Operations Management. In summary, I highly recommend Walid to any organisation serious about their business and employing the right people to get the job done.
John Fenech
In the past two years of working with Walid, I have seen numerous instances where his customer focussed approach has facilitated a stronger customer relationship. As the Team Lead of Data Technical Specialists, Walid is a vital contributor during Customer service review meetings. What makes Walid especially valuable is his ability to explain situations in both a technical as well as a layman's view with equal credibility. All service organisations encounter technical issues from time to time, and in these instances Walid has always displayed a confidence in his contributions, which invariably leads to a stronger customer confidence and relationship. Walid is proactive and diligent in his role and often can see a situation unfolding ahead of the curve. His strong customer focus is exemplary and it makes him a key asset in our Sales Team.
David Ibric
I have had the pleasure to work with Walid at Symbio/MNF Group in the capacity of providing wholesale communications services to clients at a national level. Walid is a committed individual and demonstrates enthusiasm to ensure clients and customers receive the best possible service available anywhere in the marketplace. Walid has both the technical and conceptual skills to manage difficulties and can articulate complexities into meaningful form for all to understand. Walid played a pivotal role in a number of projects in which services were migrated from legacy platforms to enhance the experience for our clients and customers. This was only achieved through Walid’s knowledge of data networks, applications and enterprise systems. Walid is a team player and can influence others to be the best they can be in Service Delivery, Assurance and Operations Management. In summary, I highly recommend Walid to any organisation serious about their business and employing the right people to get the job done.
John Fenech
In the past two years of working with Walid, I have seen numerous instances where his customer focussed approach has facilitated a stronger customer relationship. As the Team Lead of Data Technical Specialists, Walid is a vital contributor during Customer service review meetings. What makes Walid especially valuable is his ability to explain situations in both a technical as well as a layman's view with equal credibility. All service organisations encounter technical issues from time to time, and in these instances Walid has always displayed a confidence in his contributions, which invariably leads to a stronger customer confidence and relationship. Walid is proactive and diligent in his role and often can see a situation unfolding ahead of the curve. His strong customer focus is exemplary and it makes him a key asset in our Sales Team.
Experience
-
Symbio
-
Australia
-
Software Development
-
200 - 300 Employee
-
Senior Service Assurance & Delivery Specialist
-
Sep 2022 - Present
The Symbio brand began as a network but has become a complete solution for launching, scaling and managing communication services in the cloud.Symbio owns there own high-performance IP voice network, enabling customers to serve users by provide modular capabilities – such as call termination, numbering and porting – as well as ready-to-sell products like NBN and Ethernet for telecom RSPs in Australia, New Zealand and Singapore
-
-
Service Assurance Specialist
-
Oct 2020 - Sep 2022
Symbio was originally founded in November 2002 under the MNF Group, and listed on the ASX in 2006. In November 2021 the company changed its name to Symbio and stock code to SYM in recognition of its industry leading global brand.The Company has embarked on a journey of simplification with an emphasis on strategy, streamlining our brands to focus on high performing opportunities. To aid this streamlining, Alignment 2030 introduces the creation of three new software as a service (SaaS) divisions that will define our business going forward.The three new divisions will directly contribute to our goal of 100 million numbers on the Symbionetwork by 2030 and will be supported by corporate business units of Finance, People Experience, Legal, and Technology. This goal is our ‘north star’ and everything we do - every code release, every customer win, every port-in, every completed ticket - brings us closer to this objective.
-
-
-
Broadband Solutions
-
Australia
-
Telecommunications
-
1 - 100 Employee
-
Technical Support Manager
-
Jul 2019 - Oct 2020
Broadband Solutions purpose-built one of Australia’s largest and most reliable IP networks specifically for business. Our network carries the internet and telephony traffic for some of Australia's largest companies and government departments, as well as over 80% of hotels in Australia. Broadband Solutions purpose-built one of Australia’s largest and most reliable IP networks specifically for business. Our network carries the internet and telephony traffic for some of Australia's largest companies and government departments, as well as over 80% of hotels in Australia.
-
-
-
Symbio
-
Australia
-
Software Development
-
200 - 300 Employee
-
Team Lead, Level 2 Data Technical Specialist
-
Apr 2018 - Jul 2019
The MNF Group is an integrated telecommunications software and service provider, specialising in IP communications. As the world moves to IP, our global team are building the brands, services, network and technology to lead the way. The Group was founded in Sydney in 2004 and listed on the Australian Securities Exchange in 2006 (ASX:MNF).The Group was an early pioneer of IP communications technology in Australia, and has grown in step with this burgeoning market. The Group has leveraged its software expertise to develop solutions that address the needs of the global communications industry.Today, the Group encompasses multiple brands - selling its software and voice services to every level of the market. The Group operates a unique ecosystem that integrates a strong R&D pedigree, extensive network infrastructure, and international carriage capability.
-
-
Technical Support Engineer
-
Nov 2013 - Apr 2018
MyNetFone is Australia’s leading provider of hosted voice and data communications services for residential, business and enterprise users.The company has achieved spectacular organic growth, initially through the expansion of the residential customer base, then addition of SME customers, and most recently the move to Enterprise and Government customers. This proves that our innovative IP communications services resonate with the needs of business and residential consumers.MyNetFone’s wholly owned subsidiary, Symbio Networks, owns and operates Australia’s largest VoIP network, providing wholesale carrier services to the Australian industry, including number porting, cloud-based hosted PBX services, call termination, call origination and many other infrastructure enabled services. The Symbio network carries over 3.2 Billion minutes of voice per annum.
-
-
-
M2 Group Ltd
-
Australia
-
Telecommunications
-
1 - 100 Employee
-
Customer Faults Management / Level 2 Technical Support
-
Mar 2013 - Oct 2013
M2 is a provider of the full suite of traditional and next generation telecommunications products, in addition to utility services. The company has its own extensive backbone network with facilities around Australia as well as a fibre network in five capital cities, delivering a range of advanced telecommunications solutions. M2 is fully NBN ready and active, connected in all major NBN sites. In New Zealand, we have a national, next generation network delivering voice, copper and fibre services with 24 Points of Interconnect to NZ’s Ultra Fast Broadband (“UFB”, the NBN equivalent). M2 has Business, Wholesale and Consumer segments in both Australia and New Zealand.
-
-
-
ASI Solutions
-
Australia
-
IT Services and IT Consulting
-
100 - 200 Employee
-
Desktop Support Officer
-
Feb 2012 - Nov 2012
ASI Solutions have been a contracted panel supplier on a variety of Federal, State and Local Government Panels for the past 20 years and have an established national network of local service partners, covering metro, regional and remote areas. The company is known for choosing innovative technology solutions, which are matched to each client’s unique business needs, taking a solutions oriented approach and working to deliver ROI to each client. ASI Solutions have been a contracted panel supplier on a variety of Federal, State and Local Government Panels for the past 20 years and have an established national network of local service partners, covering metro, regional and remote areas. The company is known for choosing innovative technology solutions, which are matched to each client’s unique business needs, taking a solutions oriented approach and working to deliver ROI to each client.
-
-
Education
-
2009 - 2011
NMIT (Northern Melbourne Institute of Technology)
Engineer’s Degree, Computer Systems Networking and Telecommunications -
2008 - 2009
RMIT University
Bachelor’s Degree, Information Technology
Community
