Experience

Habib Qatar International Exchange Ltd

• Qatar
• Financial Services
• 1 - 100 Employee

• General Manager

  • Jan 2020 - Present



International Bank of Qatar (IBQ)

• Qatar
• Banking
• 100 - 200 Employee

• Branch Manager - Corporate

  • May 2015 - Dec 2019

  - Maximized profitability through superior customer service, effective and prompt communication and follow-up on all pending matters with the customer.- Developed associates proficiency in all aspects of sales, service and operations for personal growth and advancement.- Acted as an operations champion for our market leadership team by providing operational updates, best practices and assistance in managing operations for successful audits and risk management.- Maintained accounts of daily transactions of cash or check acceptance and withdrawals.- Successfully and proactively managed risk in every business transaction leveraging identify, escalate, debate. Consistently met and exceeded production goals by providing client referrals to all lines of business; recognized as a Top Performer for two years.- Balanced a cash vault on a daily basis, and managed daily operational standards related to new account opening, transactional processing, overdraft exposure, and internal ledger accounts.- Provided onboarding coaching to new hires, and supplemented in-branch training related to the rollout of a new teller service system.- Personally created and implemented internal branch office procedures to meet changing regulatory requirements and internal policies.- Maintained cost controls, working within budget resulting in annual profit margin between 9 to 15%.- Performed teller cash drawer audits, consignment item audits, and branch mini-audits in preparation for the annual external audit.- Clarified financial fees and service charges for customers pertaining to their accounts.

• Branch Operations Manager - Corporate Branch

  • Mar 2014 - May 2015

  Responsible for achieving branch goals and overall business success. Provide direction, leadership and motivation to ensure that the office team achieves service and operational goals. • Supervises the day to day operational functions of the branch. Carries out management responsibilities in accordance with Bank policies• Prepares performance reviews of staff• Responsible for the training and retention of staff• Assures high quality and friendly customer service• Resolves customer inquiries/complaints and situations in a positive professional and efficient manner• Monitors teller’s performance relative to losses, differences and referrals. When appropriate, coaches for improved performance and engage in written Performance Counseling’s• Approves transactions within established guidelines• Participates in the opening and closing of branch. Conducts security inspection of building and grounds under dual control• Conducts regular staff meetings to insure compliance with all Bank policies and procedures• Review daily reports• Achieve satisfactory audit ratings

• Central Vault Supervisor

  • Dec 2006 - Mar 2014

  - Coordinated with the cash transportation vendor to transport cash from/to ATMs, QCB and Branches.- Monitored the cash handling between the Tellers. - Checked teller’s daily posting summary.- Reconciled ATMs cash returned with system G/L.- Looked after all customer disputes concerning ATMs and other cash issues.- Prepared Department monthly statistics report.- Monitored Outward Cheques Clearing and Cheques Authorizations.- Controlled Outward Clearing daily operations & reconciliation.- Supervised over Post Dated Cheques daily operations.

• Systems Administrator

  • Apr 2004 - Dec 2006

• Teller

  • Nov 2003 - Apr 2004