Experience

Lactalis Ingredients

• France
• Dairy Product Manufacturing
• 100 - 200 Employee

• Customer Quality Manager

  • May 2018 - Present

  Customer complaint handling: interfaces between factories and end customers Customer specification management Organization and support of factories during customer audits Support in the deployment of the division's GMP in new acquisitions Customer complaint handling: interfaces between factories and end customers Customer specification management Organization and support of factories during customer audits Support in the deployment of the division's GMP in new acquisitions



LACTOSERUM FRANCE

• France

• Quality and Laboratory Manager

  • Aug 2014 - Apr 2018

  Management and animation of a team of 2 executives and 9 technicians Identification of root causes of nonconformities and set up corrective actions Processing customer complaints and implementing corrective and preventive actions Customer audits management Monitoring and analysis of quality performance indicators and implementing a process of continuous improvement Management of ISO certifications of the site (ISO 90001 and FSSC22000) Setting up and analyzing quality performance indicators Establishment of a quality culture oriented towards customer satisfaction Show less



Al NASEEM FOR FOOD INDUSTRY

• Libya

• Quality Manager

  • Jan 2012 - Feb 2014

  Daily supervision of the technical team (quality and laboratory) Detection of product non-conformities and design of corrective actions Assurance of monitoring the quality management system and food safety Accompanying the launch of new products Implementation of ISO9001, ISO 22000 and FSSC 22000 certifications Daily supervision of the technical team (quality and laboratory) Detection of product non-conformities and design of corrective actions Assurance of monitoring the quality management system and food safety Accompanying the launch of new products Implementation of ISO9001, ISO 22000 and FSSC 22000 certifications



SONOCLIM-Tunisia: Installation of water and air treatment systems

• Tunisie

• Quality Engineer

  • Jan 2011 - Dec 2011

  Perfection of the water treatment system Assurance monitoring of the quality management system Perfection of the water treatment system Assurance monitoring of the quality management system