Experience

Al Maalim International Co - Egypt AIC

• Egypt
• Wholesale Building Materials
• 1 - 100 Employee

• Business Development HOD

  • Feb 2020 - Present

  Managing Sales strategy of AIC to acquire new market segments, and sell additional light current products; Access Control, CCTV Surveillance, Automatic Gates, Security Systems and Smart Building Solution Managing Sales strategy of AIC to acquire new market segments, and sell additional light current products; Access Control, CCTV Surveillance, Automatic Gates, Security Systems and Smart Building Solution



Premium Services & Technology

• United States
• Computer and Network Security
• 1 - 100 Employee

• Technical Director

  • Nov 2014 - Dec 2019

  Managing technical staff and subcontractors of Premium Services and TechCustomers:Vodafone, Nokia, Ericsson, Huawei & Alkan CITKey Responsibilities:(a) Managing lots of mega projects with above customers(b) Conduct customers and employees needs assessment in order to provide input in planning long term and short term services(c) Manage the full purchasing process which includes receiving requests, negotiating and building relationships with vendors, managing administrative support of requests, following up for approvals and payment of vendors(d) Assure the H&S policies and inspections adherence and meeting the customer requirements(e) Develops and approves employee development plans; prepares and administers annual employee evaluations; first line of contact to address personnel issues; recruiting; development

• Programs Manager

  • May 2017 - Mar 2018

  Managing major programs of Premium Services and TechCustomers:Vodafone, SIAE, Egyptian Maintenance Co., Alkan CIT, Telecom Egypt & Egyptian Electricity Co.Key Responsibilities:(a) Fixed network deployment (ADSL & Enterprise Network) – Vodafone Egypt(b) SIAE Microwave roll out – Vodafone Egypt(c) Optical network, Data Network & Media Gateway Network Deployment – EMC(d) Network Resilience – Alkan CIT(e) Modernization of self-built network (Fibre Optic, MW, and Data network) - EECO



Alkan CIT

• Egypt
• Telecommunications
• 700 & Above Employee

• Operations Support Manager

  • May 2014 - Oct 2014

  Managing operations staff and subcontractors of Alkan CIT Customers: Vodafone Egypt Managed Service Project - Telecom Egypt SDH-DWDM-FTTH project with (Alcatel-Lucent) Key Responsibilities: (a) Maintain all the KPI’s (Key Performance Indicators) and SLA (Service Level Agreement) for the field operation (b) Maintain compliances to all processes related to all operational activities (c) Provide operational and strategic directions for regional maintenance teams (d) Conduct customers and employees needs assessment in order to provide input in planning long term and short term services (e) Submit required reports to management team on the scheduled basis and attend for Management meetings (f) Responsible to notify higher management which includes CEO and Project Directors in the event of critical incident (g) Responsible and keep track of all activities in Field Operations which includes helpdesk, surveillance, second line support, service provisioning and performance management (h) Delivering Proof-of-Concepts (PoC), functionality feasibility checks, at customer request within time, budget, and requirements (i) Support an end to end managed service sales project from opportunity creation and finding it to feasibility study and defining the win strategy and client solution, to develop proposal, to due diligence and contract negotiation, till contract and transition then delivery



Vodafone Egypt

• Budgeting &Material Planning/Business Support Unit

  • Apr 2013 - Apr 2014

  Responsible for governance, controlling and reporting the CAPEX and OPEX spendingKey Responsibilities:(a) Set timeframes and priorities based on agreed objectives and on-going assignments; coordinates assignments(b) Coordinate establishing goals, timelines, savings opportunities and staffing(c) Budget Management, data integrity and validation of cost savings for organization's needs(d) Ensure subordinated are developing and executing effective implementation within scope, on time and within budget through the use of appropriate internal and external resources(e) Collaborate to identify areas for growth and continuous organizational improvement(f) Provide guidance and resolution on escalation issues and mitigate risk(g) Deliver financial impact analyses (CAPEX, OPEX)

• Contracts, Vendor Management& Governance/Network Services

  • Dec 2010 - Mar 2013

  Responsible for managed service contracts Ericsson, Huawei, Alcatel-Lucent, and SIAEKey Responsibilities:(a) Monitoring the vendors’ performance(b) Assuring the preventive maintenance visits are done efficiently(c) Assuring the service delivered as per the agreed SLA(d) Releasing the annual payment to the vendors after settling the fines if any(e) Negotiating with vendors on annual basis to reduce the service cost without affecting the quality to achieve the annual OPEX target(f) Measuring the network dimension and the forecast for the new fiscal year then ordering the required spare parts after getting the approval for the CAPEX(g) Evaluating the new products and shortlist the vendors(h) Assuring the business is running in conformance with company Security and Safety policies(i) Managing the MCC (maintenance call center) team

• Core and Access Networks O&M Sr. Team Leader/Access Network Operations

  • Aug 2005 - Nov 2010

  Responsible for the operation of the VFE Self-Built, Backhaul transmission and MW Interconnection networkKey Responsibilities:(a) Achieving the agreed network availability and performance through the proper correction actions plans(b) Performing regular preventive maintenance and Audit visits to the High Cap sites to ensure that all the SDH network elements are in good conditions(c) Analyzing the equipment’s failures and applying corrective maintenance actions to the system (d) Preparing the technical and soft skills trainings forecast for the teams in order to raise their competencies to matching VFE functional strategies(e) Ordering the needed spare parts from the vendors and ensure that the receipt on time at the warehouse

• Radio & Transmission Operations/ O&M

  • Feb 1999 - Jul 2005

  Network Field Maintenance Team LeaderKey Responsibilities:(a) Analyze equipment failures and applying corrective maintenance to the system(b) Responsible for installation, commissioning and testing of BTS and TX equipment’s(c) Perform Upgrades and Downgrades related to Microwave systems and BTS’s(d) Determining locations with low coverage quality, interference problems or hardware failures using TEMS and reform faults(e) Acceptance of new equipment and evaluating its technology from the technical and economic point of view(f) Leading and supporting a team of five engineers by the proper plans and the technical sessions to ensure their work quality and the ability to work under the different circumstances



Systel

• Mexico
• Appliances, Electrical, and Electronics Manufacturing

• Technical Support Engineer

  • Feb 1998 - Jan 1999

  Technical support engineer in the wireless department Technical support engineer in the wireless department