Waleed Youssef Abou Jaoudeh MBA
Partnership and Philanthropy Officer - UNHCR at Private Sector Partnerships - UNHCR- Claim this Profile
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Arabic Native or bilingual proficiency
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English Full professional proficiency
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French Limited working proficiency
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Hindi Elementary proficiency
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Italian Elementary proficiency
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Turkish Elementary proficiency
Topline Score
Bio
Lulwa Al-Terkait
i was lucky to be the first person welcoming and woking with Waleed in UNHCR Kuwait, we have worked on so many portfolios and activities successfully during our time collaborating and complementing each others roles in strengthening UNHCR's partnerships and launching several breakthrough campaigns and events in Kuwait. Waleed is sincere and dedicated and a great player when it comes to team work, i have witnessed Waleed evolve and develop during his time in UNHCR Kuwait. Waleed's writing skills are unmatched and have lead and assisted in successfully submitting concept notes and proposals while finalizing agreements and submitting implementation reports to partners and donors. i wish him nothing but the best!
Shadi Ghrawi
I worked closely with Waleed when I was managing the private sector partnerships portfolio for UNHCR in Kuwait. Waleed joined UNHCR with an extensive past experience in the private sector. He was quite eager to serve the cause of refugees, and to learn as fast as possible in order to set himself on a speedy growth track. Waleed is professional, attentive to details, and open to apply the advice he receives. At the same time, he has valuable input and feedback especially when given the space to operate in an understanding and open work environment. Although I don't directly manage Waleed anymore, I am happy to see the development of his role in UNHCR's private sector partnerships unit. He is an integral member of the team, and constitutes an important asset in terms of organizational memory, proposal writing, donor cultivation and reporting, among other disciplines. I sincerely wish Waleed the best in his career, and I look forward to continue working with him.
Lulwa Al-Terkait
i was lucky to be the first person welcoming and woking with Waleed in UNHCR Kuwait, we have worked on so many portfolios and activities successfully during our time collaborating and complementing each others roles in strengthening UNHCR's partnerships and launching several breakthrough campaigns and events in Kuwait. Waleed is sincere and dedicated and a great player when it comes to team work, i have witnessed Waleed evolve and develop during his time in UNHCR Kuwait. Waleed's writing skills are unmatched and have lead and assisted in successfully submitting concept notes and proposals while finalizing agreements and submitting implementation reports to partners and donors. i wish him nothing but the best!
Shadi Ghrawi
I worked closely with Waleed when I was managing the private sector partnerships portfolio for UNHCR in Kuwait. Waleed joined UNHCR with an extensive past experience in the private sector. He was quite eager to serve the cause of refugees, and to learn as fast as possible in order to set himself on a speedy growth track. Waleed is professional, attentive to details, and open to apply the advice he receives. At the same time, he has valuable input and feedback especially when given the space to operate in an understanding and open work environment. Although I don't directly manage Waleed anymore, I am happy to see the development of his role in UNHCR's private sector partnerships unit. He is an integral member of the team, and constitutes an important asset in terms of organizational memory, proposal writing, donor cultivation and reporting, among other disciplines. I sincerely wish Waleed the best in his career, and I look forward to continue working with him.
Lulwa Al-Terkait
i was lucky to be the first person welcoming and woking with Waleed in UNHCR Kuwait, we have worked on so many portfolios and activities successfully during our time collaborating and complementing each others roles in strengthening UNHCR's partnerships and launching several breakthrough campaigns and events in Kuwait. Waleed is sincere and dedicated and a great player when it comes to team work, i have witnessed Waleed evolve and develop during his time in UNHCR Kuwait. Waleed's writing skills are unmatched and have lead and assisted in successfully submitting concept notes and proposals while finalizing agreements and submitting implementation reports to partners and donors. i wish him nothing but the best!
Shadi Ghrawi
I worked closely with Waleed when I was managing the private sector partnerships portfolio for UNHCR in Kuwait. Waleed joined UNHCR with an extensive past experience in the private sector. He was quite eager to serve the cause of refugees, and to learn as fast as possible in order to set himself on a speedy growth track. Waleed is professional, attentive to details, and open to apply the advice he receives. At the same time, he has valuable input and feedback especially when given the space to operate in an understanding and open work environment. Although I don't directly manage Waleed anymore, I am happy to see the development of his role in UNHCR's private sector partnerships unit. He is an integral member of the team, and constitutes an important asset in terms of organizational memory, proposal writing, donor cultivation and reporting, among other disciplines. I sincerely wish Waleed the best in his career, and I look forward to continue working with him.
Lulwa Al-Terkait
i was lucky to be the first person welcoming and woking with Waleed in UNHCR Kuwait, we have worked on so many portfolios and activities successfully during our time collaborating and complementing each others roles in strengthening UNHCR's partnerships and launching several breakthrough campaigns and events in Kuwait. Waleed is sincere and dedicated and a great player when it comes to team work, i have witnessed Waleed evolve and develop during his time in UNHCR Kuwait. Waleed's writing skills are unmatched and have lead and assisted in successfully submitting concept notes and proposals while finalizing agreements and submitting implementation reports to partners and donors. i wish him nothing but the best!
Shadi Ghrawi
I worked closely with Waleed when I was managing the private sector partnerships portfolio for UNHCR in Kuwait. Waleed joined UNHCR with an extensive past experience in the private sector. He was quite eager to serve the cause of refugees, and to learn as fast as possible in order to set himself on a speedy growth track. Waleed is professional, attentive to details, and open to apply the advice he receives. At the same time, he has valuable input and feedback especially when given the space to operate in an understanding and open work environment. Although I don't directly manage Waleed anymore, I am happy to see the development of his role in UNHCR's private sector partnerships unit. He is an integral member of the team, and constitutes an important asset in terms of organizational memory, proposal writing, donor cultivation and reporting, among other disciplines. I sincerely wish Waleed the best in his career, and I look forward to continue working with him.
Credentials
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Dean's Honor List
Notre Dame University - LouaizeJan, 2006- Sep, 2024
Experience
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Private Sector Partnerships - UNHCR
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Denmark
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International Affairs
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1 - 100 Employee
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Partnership and Philanthropy Officer - UNHCR
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Feb 2022 - Present
• Communicate on UNHCR's programmes and activities, considering the organization's financial needs and priorities, with prospective and current donors. • Draft concept notes, proposals to corporates, trusts, foundations, and HNWIs in Qatar. • Confirm alignment of grant and cooperation agreements with partner expectations and UNHCR standards, including areas of Islamic Philanthropy. • Ensure timely and accurate reporting on funded projects’ implementation, proper reporting framework for progress measuring and monitoring of activities. • Organize and accompany donor missions to HQ or the field as required. • Develop and support activities with partners to promote the refugees’ cause and UNHCR's public awareness, in cooperation with the External Relations Unit.• Represent UNHCR/PSP in meetings with prospective and current partners offering an accurate understanding of UNHCR's work and its financial and other needs. • Develop initiatives with corporates to obtain financial support for projects; stand-by emergency agreements for mobilizing support, both technical and financial; and encourage employee-giving and cause-related marketing.
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Senior Associate Private Partnerships and Philanthropy
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Sep 2019 - Feb 2022
Financial Resource Mobilizer and Advocator
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Private Sector Partnerships Associate
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Jul 2017 - Sep 2019
Key Responsibilities:• Research new prospects and cultivate existing donors by monitoring updates, developments and implementations based on priority plans.• Outline yearly strategies and engagement approaches in acquiring new donors and maintaining existing partners.• Draft concept notes, proposals, reports, letters, grant agreements and other documents in relation to private sector prospects, donors and partners.• Develop donor recognition and acknowledgment tools in support to exposure, press releases / conferences, and social media visibility.• Support management in prospecting / donor partners meetings and follow up on outcomes and action points. Key Achievements:• Achieved solely 65% of 2018 and 2019’s target around 2.3M USD combined• Managed existing donor engagements with eminent private sector, semi-governmental entities, charities, trust funds and civil societies.• Acquired new strategic prospects within the pipeline and stewarded donors’ portfolios.• Implemented proper visibility in donor relations’ communications, external relations and engagement.• Exhibited legitimate assistance in administrative arrangements and follow-ups.
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Co Founder
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Sep 2015 - Present
Key Responsibilities:• Serve unique and traditional variety of Oriental/Arabic and Occidental homemade comfort sweets in a refined style.• Maintain a standardized measure for the traditional and original flavors and develop new modern and distinguished palates.• Enlarge the customer base to reach out various segments in Kuwait.Key Achievements:• Concocted new and distinctive flavors as new additives to the menu.• Established and managed social media accounts from marketing, advertising, WOM and public relations.
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Gulf Bank
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Kuwait
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Banking
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700 & Above Employee
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Associate Manager, Retail Credit Analysis, Risk Management
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Jun 2015 - Jun 2017
Key Responsibilities:• Review retail lending products, loans and credit cards applications upon quality assurance and underwriting assessment.• Offer analysis and credit decision approval in compliance with the bank’s credit policy and other regulatory requirements.• Recommend risk-mitigation or amendments on consumers’ applications.Key Achievements:• Managed documentation of pending applications queue within a tight deadline.• Proposed credit approval on both loans and credit cards applications against distinct scenarios.• Reassessed primary rejected cases under second revision for credit re-approval.• Administered subtle cases for Priority, Wealth and Corporate clientele.• Extracted daily and weekly reports on applications’ progression and totals.
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Senior Legal Collections Officer
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Mar 2013 - Jun 2015
Key Responsibilities:• Maximize liquidations on distressed retail lending portfolios, including loans, credit cards and business banking accounts.• Execute a litigation strategy on selected lending segments to minimize potential losses.• Instruct lawyers on individual case strategies.• Negotiate commercially acceptable payment outcomes on the most challenging account segments.• Commercially pragmatic management of lending segments to ensure impairment cost targets are achieved.• Case manager of most complex and sensitive segments.Key Achievements:• Delivered impairment cost savings more than 300 % better than target equivalent to KD 3M.• Achieved liquidation less than KD 2M on written off segments under my management.• Empowered to seek and implement a range of complex solutions to customer payment issues.• Contributed to the re-engineering of critical business processes.• Executed an international trace and collect strategy.• Produced and executed training plans for new employees.• Conveyed KD 4M in recoveries to the bottom line by convincing customers of the benefits of a Government Debt Rescue Scheme. • Handled profound legal and write off cases for Priority, Wealth and Corporate customer portfolios.
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Legal Collection Administrator
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Mar 2012 - Mar 2013
Key Responsibilities:• Enlarge total collections on loans & credit cards legal portfolio.• Maximize redemptions on written off loans & credit Cards.• Arrange settlement methods on critical consumer banking liabilities.• Implement recoveries strategies & exercises on write offs and legal cases.• Support international collection agency and other external local collection agencies.Key Achievements:• Attained one third of a million KD recoveries on legal portfolio.• Contributed in 1.5 M KD recoveries achieved target.• Formulated 200 payment resolutions and recreated legal settlement list.• Decreased legal portfolio by 5% on a 2 months clean-up project.
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Senior Customer Service Representative
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Nov 2008 - Feb 2012
Key Responsibilities:• Deliver best in class collections and account rehabilitation on high volume lending portfolios.• Maintain customer relationships through effective call management.• Liaise with priority and corporate banking divisions to minimize liabilities.• Demonstrate high customer focus in balance with work requirements.• Exhibit core competencies of teamwork, communication, initiatives and responsibilities through techniques and updates implementation.Key Achievements:• Delegated as acting supervisor, with full responsibilities (May - June 2011).• Consistently recognized as best collector due to business results delivered.• Ensured development of professional and consistent customer service ensuing recognition emails from line managers and department head.• Initiated and implemented key enhancements to collections platform.• Coached colleagues on debt collection and negotiation techniques.• Constantly affiliated with Corporate, HNWI and Wealth segments.
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Marketing Executive
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Sep 2007 - Oct 2008
Key Responsibilities:• Promote banking products and offers for companies, ministries and individuals.• Follow Up with potential and current customers via telephone / visit basis.• Prepare personal weekly / monthly target reports.Key Achievements:• Achieved Best Credit Card Sales on both team and department level for March, April and August 2008.• Acquired new businesses and retained existing unsatisfied establishments and individuals.
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Education
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2011 - 2013
Maastricht School of Management
Master of Business Administration (M.B.A.), Business Administration and Management, General -
2003 - 2007
Notre Dame University - Louaize (NDU)
Bachelor of Applied Science (B.A.Sc.), Business Computer - Management Information System MIS -
1991 - 2003
Saint Joseph School - Cornet Chahwan
Lebanese Baccalaureate, Economics & Sociology
Community
