Field Services Manager

• Jun 2010 - Present

Accomplishments•Played a vital role in developing a robust strategy for expanding operational support services and network in line with sales forecast or approved expansion plans•Provided "Service Excellence, always" to meet the service goals and needs of the customer. Drove Service Sales Business by providing technical support in critical situations, facilitating continuous improvement and personnel growth while supporting company goals, missions, and vision.•Contributing to annual and long-range planning forecasts in terms of sales forecast, material costs, and inventory levels with a recorded success of sourcing numerous international services contracts, generating more revenue for the company.•Providing leadership for the organization’s operations and strategic planning by empowering teams to stay updated on operations, maintenance, troubleshooting and calibration for providing installation support to the complex CNC machines.•Instrumental in enhancing company performance by exceeding annual sales percentages, client satisfaction metrics and deliver of superior 24/7 customer support.•Strategic planning that leverages customer service programs to deliver highly profitable processes & customer retention programs.•Recognized as one of the international field service engineers of international European manufacturers of machines.Key Responsibilities•Blending technical and managerial skills to spur business growth, taking overall accountability of delivering superior series for all assigned accounts, imparting technical training, inventory control and process information, comprehensive support in installations, modifications, upgradations and knowledge transfer. Show less

Field Service Manager

• Jun 2010 - Present

Key Responsibilities Continued: •Establishing presence as a dedicated service provider by taking ownership of entire sales and service full-cycle right from identifying customer needs, presenting customized solutions, selling turnkey projects, installation/calibration/commissioning and reporting along with prompt resolution on customers on issues. •Dedicated to providing solutions to customers and comprehensive support for the successful operation of machines and delivering the best service, quality, and value on every project.•Developing operation strategies for assigned project installations of high-end CNC equipment including 12 axis Emmegi Machine and Akyapak Drilling Line as well as troubleshooting of maintenance problems faced during operations of machines while ensuring all key performance indicators (KPIs) have adhered. •Recognized for saving costs and optimizing operations by reviewing maintenance plans, spare parts stock management, and directing organizational initiatives.•Maintaining accurate records of all work orders, spare parts, and maintenance history of equipment through the computerized system in addition to keeping current on all developments in the field.•Reengineering business processes, redesigning commercialization plan, and standardizing processes/manuals to simplify work for department maintenance, providing proactive support and solutions when required. Show less

Group Maintenance Manager

• Aug 2009 - May 2010

Accomplishments & Responsibilities: •Robust record of success in systematizing maintenance function by implementing predictive, planned, & preventive maintenance practices to maximize functional availability of equipment for all 3 factories - Petra Aluminium, Al Itihad Glass, Meltaform and MIX for Powder Coating. •Developed and implemented operations procedures and guidelines to ensure that repair orders, installation are done in a professional and timely manner to ensure solid profit margins. •Streamlined processes to efficiently handle emergency breakdowns and repairing of all plant equipment across all 3 factories facilities. •Implemented continuous improvement in maintenance and estimated technical resources required to deliver excellent results and achieve established operations and maintenance goals. •Ensured uninterrupted operations and higher productivity through the application of best practices in overseeing efficient, cost-effective and flexible maintenance activities. Show less

Maintenance Manager

• Nov 2008 - Jul 2009

Accomplishments & Responsibilities: •Commanded end-to-end project Installation and services for portfolio of equipment sold and serviced by the company. •Provided functional leadership, technical support, and strategic planning for deploying new machinery, plant and equipment from drawing up the specification, liaising with suppliers through to full installation in collaboration with all relevant parties. •Delivered unparalleled expertise for devising online helpdesk support, enabling customers quick data access and support on troubleshooting and equipment repair requests. •Highly appreciated for taking projects from design, knowledge transfer, maintenance management, service agreements, complex installation – depending on the customer's needs. •Focused on improving machine performance, reliability and cost of ownership. Show less

Group Maintenance Manager

• Sep 2007 - Nov 2008