Experience

MDX Solutions Middle East

• United Arab Emirates
• IT Services and IT Consulting
• 1 - 100 Employee

• Operations and Logistics Controller

  • Dec 2019 - Present

  Abu Dhabi, United Arab Emirates • Order processing, follow-up and monitoring the delivery to ensure smooth order flow. • Preparing delivery notes and the shipping documents as per L/C requirements. • Escalations to suppliers for delivery improvements to receive the orders on time. • Providing the required governmental permits to UAE customs. • Managing spare parts operations for warranty and SLA calls in ME • Monitoring inventory levels and to manage the spare parts replenishment. • To ensure proper… Show more • Order processing, follow-up and monitoring the delivery to ensure smooth order flow. • Preparing delivery notes and the shipping documents as per L/C requirements. • Escalations to suppliers for delivery improvements to receive the orders on time. • Providing the required governmental permits to UAE customs. • Managing spare parts operations for warranty and SLA calls in ME • Monitoring inventory levels and to manage the spare parts replenishment. • To ensure proper labeling on inventory items. • Preparing quotations and negotiating pricing to get confirmed business • Assisting partners and sales team to procure pricing and sending out quotations. • Preparing invoices and delivery notes after order completion. • Liaising with key sales and management clients on daily basis. • Sharing daily/weekly order updates to customers. • Booking supplier invoices and clearing for payment. • inspection on the Defective spare for the warranty calls to avoid any Customer induced damage. Show less



Life Diagnostics

• United Arab Emirates
• Wellness and Fitness Services
• 1 - 100 Employee

• Call Center Agent

  • May 2021 - Dec 2021

  Abu Dhabi Emirate, United Arab Emirates • Take customer calls and provide accurate, satisfactory answers to their queries and concerns. • Assist customers with requests for information, complaints, making appointments, and resolving issues. • Maintain and update customer and referral information. • Ensure patient forms contain all necessary billing information. • Arrange for a home visit collection .



SSI outsourcing services for Italian embassy Khartoum

• Security Clerk officer

  • Aug 2016 - Oct 2019

  Khartoum, Sudan • Handling inbound calls and responding to the customers' inquiries and concerns. • Liaise with service providers as required and to manage their access. • Assisting the consular officer in obtaining application forms for visas and giving all the visa guidance to the applicants. • Checking applications to make sure that they are fit to apply. • Liaising with Embassy drivers, managing daily vehicle schedule • Maintaining up-to-date staff phone lists and directories of hotels and… Show more • Handling inbound calls and responding to the customers' inquiries and concerns. • Liaise with service providers as required and to manage their access. • Assisting the consular officer in obtaining application forms for visas and giving all the visa guidance to the applicants. • Checking applications to make sure that they are fit to apply. • Liaising with Embassy drivers, managing daily vehicle schedule • Maintaining up-to-date staff phone lists and directories of hotels and airline companies • Maintaining Embassy stationery & cleaning supplies. • Operating CCTV and surveillance systems. • Checking people and all incoming orders using X-Ray machine. • Oversees inventory of goods and vehicles. • Arranging dispatch and receipt of Embassy shipments/deliveries; • patrolling the premises and to report the problems. • Support the planning and organisation of Embassy events. Show less



DAL Group

• Sudan
• Food & Beverages
• 400 - 500 Employee

• Quality Control Analyst

  • Mar 2013 - Aug 2016

  Khartoum, Sudan Chemical and microbiological analysis for raw milk and finished products. In process control , internal audit and inspection . Ensure that the products comply with food safety regulations. Recording , analyzing and interpreting data. Hygiene supervisor. Co-ordinate and follow up milk receiving and weighing. Follow up and supervise of milk loading and transferring. Food safety team member. Establishing sampling plans and applying applicable accept/rejects levels to the… Show more Chemical and microbiological analysis for raw milk and finished products. In process control , internal audit and inspection . Ensure that the products comply with food safety regulations. Recording , analyzing and interpreting data. Hygiene supervisor. Co-ordinate and follow up milk receiving and weighing. Follow up and supervise of milk loading and transferring. Food safety team member. Establishing sampling plans and applying applicable accept/rejects levels to the inspection and test results for each item. Generating and documenting the required records and documentation on a daily basis for each product line in accordance to customer specifications.. Communicating all results and findings to Management. Follow safety, sanitation, Good Manufacturing Practices, and Good laboratory Practices while performing tests. Monitor and ensure Food security and safety. Performing HACCP monitoring and verification for all CCP’s of the company’s HACCP programs. Show less



Tabuk Pharmaceuticals Manufacturing Company

• Saudi Arabia
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Quality Control Microbiologist

  • Jul 2011 - Feb 2013

  Non- sterile finished products analysis. Water hardness and water access points testing. Biological assay of suspensions’ active ingredients. Quality assurance of tablets, raw materials and hard gelatin capsules shells. Environmental monitoring. Hygiene supervisor of factory's catering.