Experience

Terminus Technologies Limited

• New Zealand
• Information Technology & Services
• 1 - 100 Employee

• Technical Support Engineer and web developer

  • 2014 - Present

  • Install oracle database and billing application on Linux environment • Database Space Management (Allocate more space to tablespaces) • Checking Health of Database (Monitoring Alert and Trace log files) • Verifying integrity of scheduled Backups for database • Perform space reclaim database activity on large sized tables (CTAS) • Perform tweaking in database for application needs • Understanding complex business processes and to do research on billing solution. • Taking ownership of technical issues, and working with our Development group to resolve advanced issues when necessary. • I have been providing support to the clients for terminus billing solution regarding day to day change requirements and issues. • Documenting troubleshooting and problem resolution steps. • Participation in providing training to customers as required. • Resolving customer complaints without the need for team lead intervention. Show less