System Engineer

• Nov 2021 - Present

Electrical Project Engineer / Assigned Design Engineer (ADE)

• Jun 2021 - Sep 2021

Electrical Project Engineer

• May 2019 - Jun 2021

Research And Teaching Assistant

• Sep 2016 - Apr 2019

Power Supply Designs for Thermal Energy Storage (Research Assistant) Smart Grid and Electric Vehicle Research Laboratory at UOIT, Oshawa • Planned, designed, and evaluated AC-DC and DC-DC converters for Thermal and Battery Energy Storage Systems for the smart grid. • Documented procedures and control schemes to minimize harmonics while maintaining the optimal power factor of the system. • Proposed and implemented control strategies to reduce the system’s overall cost by limiting the need for external filters for the grid. • Observed effects of various faults to analyze the transient response and stability of the system. Published paper: M.W. Arshad, K. Aditya and V. K. Sood, "Comparison of rectifier-based power supplies for heating application," National Systems Conference (NSC), Dayalbagh, India, December 2017. Teacher Assistant, Department of Electrical and Computer Engineering UOIT, Oshawa Lead TA for multiple large undergraduate courses (150+ students) including: Introduction to C++, Circuit and Design (tutorials and labs), Digital systems and computer architecture (labs). · Held office hours and provided tutoring services for students · Supervised class projects and student labs · Marked quizzes, assignments, lab reports and exams Show less

Application Developer in Technology & Operations

• May 2015 - Aug 2015

-Driving force in automating test procedures for Aspect and Avaya Call Management System (CMS) using the HP Unified Functional Testing (UFT) framework in Visual Basic (VB) and Java that led to 80% reduction in testing time, while maintaining adherence to all security protocols -Attainment of significant improvement in accuracy and time efficiency through update and implementation of test cases within user acceptance testing (UAT) environment -Comprehensive analysis of automated test cases efficiency against production system behavior that drove platform enhancement over a short period of time. -Planning and administration of social events for the Call Center Delivery (CCD) Development Team Show less

Incident Management Technical Analyst

• May 2014 - Aug 2014

-Collaboration with multidisciplinary teams in developing a search engine that simplified the searching of multiple application guides from identifiers in the EIM Department network directory and optimized teamwork and timeliness; thus, reducing search time by 50% -Proactive communication among vendors, contractors, and clients to translate technical information into non-technical summary -Execution of in-depth review of all active tier 1 and 2 incidents to be allocated and organized based on required specifications to efficiently meet deadlines -Active participation, coordination, and management of classified level 3 or above communication bridge calls to be utilized in distribution of workloads to appropriate individuals to ensure on-time resolution of incidents -Establishment of solid relationships with colleagues and provided motivation toward top-quality completion of assigned tasks -Close monitoring and administration of all active incidents on Service Now (ticket system), including modification into proper format and entry of missing information to ensure accuracy Show less

Computer System Analyst in Faculty of Arts

• May 2013 - Aug 2013

-Management (through ONA) and improvement of servers and data switches of the department to be integrated to campus local area network (LAN) to avoid problems -Configuration of BIOS and execution of data backup from PC’s (with corrupted OS) to prevent the loss of research data -Prompt troubleshooting of user’s technical problems and setting up of university–customized Windows images on PC to effectively meet deadlines -Utilization of encryption and decryption tools to ensure data security -Close monitoring of functionality, security, and integrity of internet services for secure data environment -Initiation of seamless transition of legacy computer network to Windows 7, while retaining all user data and configurations -Execution of computer hardware and software upgrades; setting up and activating of network ports; troubleshooting of network connection problems; and fixing end-user network or local printer problems and other related technical issues Show less

Telephony Analyst

• Sep 2012 - Dec 2012

-Provision of first-rate support to the Avaya IP Phone System across three corporate locations -Proposal and presentation of procedures using flow diagram based on existing request solution (Voice Services) focused on improving the service request system and reduce response time by half -Partnership with senior team managers in administering change process in the business, while ensuring zero impact to customers -Resolution of IVR requests and designs to guarantee alignment with requirements -Evaluation and monitoring of telephony strategy to recommend necessary improvement to technical areas toward operational efficiency -Collaboration with the Management and Development teams throughout the project lifecycle -Utilization of Excel in the development of a working example of final software, wherein the first prototype was released in January 2013 -Attainment of approval from the director through delivery of comprehensive report and presentation Show less

IT Support in Department of Environmental and Civil Engineering

• Jan 2012 - Apr 2012

-Administration and optimization of servers and data switches for the Department to be integrated with the campus LAN -Employment of solid technical skills in accomplishing the following: o Configuration of BIOS analytics tools for hardware component testing; o Utilization of Ubuntu Linux to backup files from PC’s using Live CD; o Prompt troubleshooting of user’s technical problems and setting up of University-customized Windows images on PCs; and o Creation of a new departmental user database in MS Access Show less

PC/Desktop Support in Alumni Affairs and Development Department

• Jan 2011 - Apr 2011

-Execution of necessary update to existing department web applications with dynamic data fields using HTML and classic ASP -Fulfillment of periodic upgrades of computer hardware and software components; transition of existing computer network to Windows 7; and creation of requisite content with Microsoft Office -Enforcement of data security using encryption and decryption tools -Execution of necessary update to existing department web applications with dynamic data fields using HTML and classic ASP -Fulfillment of periodic upgrades of computer hardware and software components; transition of existing computer network to Windows 7; and creation of requisite content with Microsoft Office -Enforcement of data security using encryption and decryption tools