Experience

Safwa Group

• Saudi Arabia
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Branch Manager

  • Nov 2021 - Present

  Full supervision of branch for Rent a car to Safwa group. Key Responsibilities: - Receiving a Customer and explaining services provided. - Follow up of customer after providing the service. - Follow up periodic maintenance of cars. - Follow up on debt collection from Customers. - Supervising employees during working hours. - Support a work team in resolving problems and Solving complaints. - Follow up progress of sales and work on raising it. - Follow up progress of work and compare it with annual plan of branch. - Writing daily reports on the incoming and outgoing branch movement. - Writing daily reports for condition of available cars and their needs. - Analyzing customer suggestions and working to improve service provided. - Making recommendations to senior management to work on developing sales and raising a customer satisfaction. Show less



King AbdulAziz University

• Saudi Arabia
• Higher Education
• 700 & Above Employee

• Crowd Management Supervisor

  • Jan 2021 - Oct 2021

  Supervising of Customer Relation Management at Vaccine Center COVID-19 In cooperation with King Abdulaziz University. Key Responsibilities: - Participated in hiring team members and planning the daily tasks of organizational team. - Issuing periodic reports on progress. - Issuing frequent reports to concerned parties on vaccination progress at site. - Lead center expansion project to accommodate a higher number of guests. Supervising of Customer Relation Management at Vaccine Center COVID-19 In cooperation with King Abdulaziz University. Key Responsibilities: - Participated in hiring team members and planning the daily tasks of organizational team. - Issuing periodic reports on progress. - Issuing frequent reports to concerned parties on vaccination progress at site. - Lead center expansion project to accommodate a higher number of guests.



rotana for rent cars

• Saudi Arabia
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Sales Supervisor

  • Jan 2020 - Dec 2020

  Connectivity between sales representatives and customer service team and resolve complaints. Key Responsibilities: - Follow up on customer electronic requests - Follow up of customer after providing service. - Follow up on debt collection from Customers. - Writing daily reports for condition of available cars and their needs. - Ensure the cleanliness and sterilization of each car. - Supporting a field work team during home quarantine hours. - Receiving complaints and submitting them to relevant department. - Follow-up on resolution of complaints and duration of work on it. - Ensure that customers are vaccinated before delivering any car. Show less



Fasla for organizing exhibitions and conferences Corporation

• Crowd Management Supervisor

  • Jul 2019 - Dec 2019

  Supervision of organizational for company's projects from preparation to execution and delivery. Key Responsibilities: - Studying a site of event and its operational and organizational needs. - Develop an organizational plan for the event. - Studying the plans for grouping visitors and ways to reach the event. - Selecting suppliers and making a supply plan. - Sorting and selecting the work team according to the needs of each event. - Direct supervision of the work team and the distribution of tasks to them. - Measuring visitor satisfaction and their satisfaction with the services provided. Show less



STC

• Canada
• Government Administration
• 100 - 200 Employee

• Customer Service Representative

  • Jan 2019 - Jun 2019

  In-branch customer service and sales staff support Key Responsibilities: - Organizing customer entry to branch. - Print waiting service tickets. - Explanation of services offered and new offers. - Supporting sales staff during peak hours. In-branch customer service and sales staff support Key Responsibilities: - Organizing customer entry to branch. - Print waiting service tickets. - Explanation of services offered and new offers. - Supporting sales staff during peak hours.



Hawks Net Corporation

• Sales Representative

  • Jan 2015 - Dec 2018

  Key Responsibilities: - Organizing workflow with engineering team. - Follow up on new customers and evaluate service provided. - Follow up of customers in after-sales service. - Introducing a new products to customers. - A full explanation of specifications for products and services. Key Responsibilities: - Organizing workflow with engineering team. - Follow up on new customers and evaluate service provided. - Follow up of customers in after-sales service. - Introducing a new products to customers. - A full explanation of specifications for products and services.