Experience

Fujairah Charity Association

• United Arab Emirates
• Non-profit Organizations
• 1 - 100 Employee

• Corporate Relations Specialist

  • May 2022 - Present

  - Maintain positive relationships with other Organizations. - Developing and improving the local , regional and national Organizational image and reputation. - Represent the Organization at community and networking events. - Collaborate with management and staff to set goals and determine Organizational needs. - Attain annual revenue expectations of corporate membership programs. - Support Organizational fundraising. - Maintain relationships with key media sources ensuring goals are being met. - Prepare and track sales agreements. - Handling promotions and public relations . - Collaborate with marketing and media dept. to enhance departmental workflow. - Flexibility for occasional travel if required. Show less



Fujairah National Group

• United Arab Emirates
• Investment Management
• 200 - 300 Employee

• Marketing | Sales & Events Specialist | Al Sharq Hospital

  • Jan 2015 - Jun 2020

  - Organizing and implementing Al Sharq Hospital events and activities ( meetings , press conferences , doctors gathering. etc.). - Market and publicize the event in a way that it will attract a huge crowd, thus ensuring success and yielding better revenue and profits. - Participated in international exhibitions : ~ Arab Health Exhibition for five years on row ( 2015 ~ 2020 ) , Dubai | UAE. ~ African Health Summit , March 2019 | London | UK. ~ Oman International Health Exhibition , September 2019 , Muscat | Oman. Show less



Commercial Bank of Dubai

• United Arab Emirates
• Banking
• 700 & Above Employee

• Customer Relationship Manager

  • Apr 2013 - Dec 2014

  - Identifying customer demands and requirements.- Offering exceptional customer service.- Selling banking products ( Personnel Finance , Auto Finance , mortgages and credit cards.

• Contact Center Team Leader

  • May 2008 - Mar 2013

  - Floor management.- Monitoring staff performance.- Recruiting and training employees.- Handling complex customer requests.

• Quality Calls Consultant

  • Mar 2007 - May 2008

  - Listening to random calls to improve quality performance.- Coaching and training new staff.- Evaluating the staff calls based on service quality standards.

• Contact Center Agent

  • Jun 2006 - Feb 2007

  - Managing large amount of inbound and outbound calls in a timely manner.- Following contact center scripts.- Identifying customer's needs.