Waleed Saifi

Cloud Operations Manager at finova
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Contact Information
us****@****om
(386) 825-5501
Location
UK
Languages
  • Arabic Native or bilingual proficiency
  • English Native or bilingual proficiency
  • Russian Full professional proficiency
  • Hebrew Limited working proficiency
Skills

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LinkedIn User

Waleed always goes above and beyond to help us resolve issues with our review platform. Highly resourceful and very intelligent. He is always in good spirits and happy to help us. Great to work with.

Barbara A. Harrison

I have worked with Waleed for 4 years. He provided technical assistance with a document software program that our firm uses. Waleed was always quick to respond and knowledgeable. I could always count on Waleed to work through a situation with me until a solution had been found. I found Waleed to be very personable and attentive to what I needed to accomplish.

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Credentials

  • Microsoft Certified Professional Systems Engineer
    Microsoft
    May, 1999
    - Nov, 2024

Experience

  • finova
    • United Kingdom
    • Software Development
    • 200 - 300 Employee
    • Cloud Operations Manager
      • Oct 2020 - Present

      As Cloud Operations Manager, I am responsible for managing the operations of our cloud-based products in Azure. I work closely with Client Infrastructure Services, Production Engineering and R&D teams and am responsible for development and maintenance of operational best practices to deploy and maintain hosted client environments, including all cloud offerings to our clients. I ensure the effective deployment, monitoring, reporting, security, and life-cycle management solutions services through the company’s hosted environments. I am also responsible for the training of all staff involved in Cloud Operations. Responsibilities:• Work with presales and customers to elicit client hosting and technical requirements to produce a desirable solution design• Contribute to strategic planning for cloud solutions• Manage a SysOps and DevOps team in day-to-day operation• Assist SysOps delivery team in resolving and de-escalating P1 incidents• Lead the DevOps team in building and delivering AZD pipelines, • Standing member of the Change Authority Board• Drive technical innovation and efficiency in infrastructure operations via automation and orchestration (Infrastructure as Code and Pipelines).• Contribute to the rapid assessment of the capacity planning analysis and cloud budget planning.• Create and maintain automated monitoring and reporting tools of cloud infrastructure health, performance, and cost control• Manage the monitoring, updating, optimization, redundancy, stability of cloud systems• Conduct performance evaluation, and help with technical development of the team embers

    • Client Infrastructure team lead
      • Oct 2018 - Oct 2020

      I joined Finova in 2018 as a Senior Sysops Engineer, with primary responsibility in client infrastructure delivery. Later, I became Team Lead of the Client Infrastructure Delivery and Deployments team. As Team Lead, I oversaw the management of clients hosted environments, successful software delivery and deployment, and L2/L3 support activities. I acted as the main point of contact for project managers and technical leads to ensure that essential resources were available in accordance with project delivery deadlines and requirements. In addition, I lead efficiency improvement of our cloud operations and software delivery using an automation and Infrastructure as Code approach.Responsibilities:• Manage the Wintel team including day-to-day tasks and activities• Act as SME in banking infrastructure design and delivery• Help the SysOps team troubleshooting system and network problems, diagnose and solve hardware/software Incidents/problems• Evaluate, respond to, and resolve service issues; design tools and automation to prevent problem recurrence• Assist all support teams and services with cloud questions, systems design, problem resolution, etc.• Manage security-related aspects of the infrastructure• Standing member of the Change Authority Board• Work with technical leads, developers, and other engineers to create and maintain the cloud solutions• Drive technical innovation and efficiency in infrastructure operations via automation and orchestration (Infrastructure as Code and Pipelines).

  • Micro Focus (formerly HP / Hewlett Packard Enterprise)
    • United Kingdom
    • Software Development
    • 500 - 600 Employee
    • Senior Software Support Specialist
      • Sep 2010 - Oct 2018

      -Provide 2nd and 3rd tier support for escalated technical issues -Escalate and follow-up on complex technical and business issues within different Sales, Licensing, Professional Services and R&D teams -Keep up-to-date on the latest and underlying technologies and disseminate latest trends and best practices to other team members through weekly knowledge exchange sessions -Create, maintain and manage a library of knowledge base articles for both support team and company customers -Coordinate, organize and manage a monthly knowledge transfer sessions between R&D and software support teams -Mentor and coach new team members in their daily work -Organize an on-demand training sessions for key customers to demonstrate new features and help them utilize the product efficiently and professionally -Needs and requirements gathering and validation

  • Iron Mountain Digital
    • Information Technology & Services
    • 100 - 200 Employee
    • Technical Support Engineer
      • Oct 2008 - Sep 2010

      -Provide 1st and 2nd tier support for customer related technical issues -Manage new customers after deployment phase -Portfolio and client management (including client satisfaction, driving increased usage and relationship building) -Needs and requirement gathering and validation -CRM support -Assess product performance and risk, mitigating outstanding issues through scheduled outreach with clients. -Enhance company products and services through case analysis. -Create and share knowledge base articles and fact sheets

  • CHF
    • Non-profit Organizations
    • 200 - 300 Employee
    • Information System and Senior IT Manager
      • 2007 - 2008

      -Project managemnent of the Management Information System (MIS) -Relationship management with participating banks and other entities and stakeholder -Program peroformance Monitoring -Development and Application of best practices to minimize the risk of data loss and piracy -Advising the program Executive Director, supervising and ensuring quality control for all activities related to information management, computer communications systems and other management technology -Recruiting, training and managing the IT team as well as other LGF personnel as required -Promoting and marketing the MIS to the participating banks and other stakeholders -Providing training, technical assistance and support to participating banks to ensure: -Providing IT solutions and technical oversight over CHF International’s WBG Information Management System, including: • Design and support proper Information Systems that meets CHF’s rapid growth. • Provide management with necessary capacity planning and system improvement reports. • Negotiate procurement contracts of software/hardware solutions. • Provide support and guidance for technical team to perform daily technical support operations.

  • Integrated Solutions
    • East Jerusalem - Israel
    • Founder and Executive Manager
      • 2003 - 2007

      -Client needs assessments, change management and business case development. -Translating business procedures and function into IS projects and services by conducting meetings with client stakeholders and key personnel and decision makers -Planning, design and implementation of a variety of IM/IT solutions -Implementation of client chosen solution, through transparent project management -Design and implementation of customized security protocols and risk management -Advancing high-end support and troubleshooting procedures to enable them provide a full range of technical support for customers -Training development and delivery

  • Palestine Red Crescent Society
    • Palestinian Territory
    • Manager of IT Department
      • 2000 - 2004

      -Development and execution of the organization’s strategic IT plan aligned with organizational objectives -Overseeing the design, implementation, change management and support of the organization’s IM/IT infrastructure including project management, protocols and processes across all lines of the organization’s operations -Providing recommendations to business unit heads for IM/IT and IS improvement and growth supported by business case justifications and feasibility studies -Advising on the design and implementation of information security protocols, backup plans, and best practice promotion -Researching, testing and analyzing new emerging technologies to ensure optimal IM/IT solutions that compliment the mandate and mission of the organization -Acting as the main escalation resource by providing support and consultation for all departments and IM/IT personnel in their day-to-day operations -Designing and implementing migration plans, system upgrades and schedules for system maintenance -Defining performance specifications and preparing analysis and reports about IS infrastructure and performance -Managing IM/IT procurement, personnel, contracts and invoicing

Education

  • Saint Petersburg University of Transport
    BA, Computer Science
    1993 - 1998
  • Saint Petersburg University of Transport
    MA, Electrical Computer Circuitry
    1998 - 1999

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