Experience

MiziGo LOADBOARD LTD

• Kenya
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• IT Support, Logistics

  • Mar 2022 - Present

  • Developing IT security policies that cover and regulate data access, physical IT infrastructure, incident response among other issues. • Providing structure, guideline and direction in all matters ICT in the organization. • Managing the organizations computer network and security. • Planning and managing the deployment and use of hardware and software within the organization. • Protecting the sensitive information and system-crucial data in the organization. • Assessing risks relating to Information, Communication and Technology dissemination and consumption. • Performing IT Support and Operations Support to the organization. • Help Desk Support which entails anti-virus assistance, Windows 7,8,10 Professional support, Microsoft Office 2007/2010/2013,2106 support, • Active Directory Maintenance, Microsoft Exchange/Email support, general laptop, desktop and printer repair, and light network troubleshooting. • Desktop and laptop build and printer support. • Reduced downtime for machines by scheduling and performing regular maintenance of hardware and software • Troubleshooting system and network issues and diagnosing and solving hardware or software faults. • Respond to service desk tickets and ensure; follow-up, implement solutions, and in general, participate in the Incident and Request Fulfillment processes actively. • Work with end users, resolving their software and hardware issues in efficient manners. • Project management (installation and setup of servers, structured cabling and configuration of networks, termination of network points and patch panels). Show less

• IT Support Technician

  • Jun 2021 - Dec 2021

  • Optimized operational processes and procedures for maximum efficiency and maintained quality standards. • Trained new employees and ensured operational processes and procedures while maintaining policy and procedure program reports. • Assisted clients and employees access high-quality tech support. • Coordinated, supervised, and managed the organization’s daily dispatch. • Conducted driver and vehicle verifications for systems update within the organization. • Communicated with interior employees and exterior clients to resolve computer system issues within the organization. • Managed IT services in terms of comprehensive IT support and program monitoring. • Analyzed IT systems and maintained detailed documentation of IT reports • Prepared templates and data forms for various departments within the organization. • Prepared and presented statistical analyses on the system data. • Provided active support to the TDRs on field activations. • Performing IT Support and Operations Support to the organization. • Help Desk Support which entails anti-virus assistance, Windows 7,8,10 Professional support, Microsoft Office 2007/2010/2013,2106 support, • Active Directory Maintenance, Microsoft Exchange/Email support, general laptop, desktop and printer repair, and light network troubleshooting. • Desktop and laptop build and printer support. • Reduced downtime for machines by scheduling and performing regular maintenance of hardware and software • Troubleshooting system and network issues and diagnosing and solving hardware or software faults. • Respond to service desk tickets and ensure; follow-up, implement solutions, and in general, participate in the Incident and Request Fulfillment processes actively. • Work with end users, resolving their software and hardware issues in efficient manners. • Project management (installation and setup of servers, structured cabling and configuration of networks, termination of network points and patch panels). Show less



Innovis Telecom Services Pvt. Ltd.

• Field Operations Engineer

  • Feb 2020 - May 2020

  • Handled and managed penetration testing of different applications and radio infrastructure. • Configured, installed, and replaced Radio Telecommunication equipment. • Performed susceptibility scans and managed the resolution of threats in Radio Telecommunication Equipment. • Developed, implemented, and maintained security monitoring, logging, and auditing. • Installed the required security patches and updates. • Planned and maintained Radio Telecom Equipment (Preventive or Curative Maintenance). • Received and fixed customer complaints on network availability and coverage issues. • Prepared monthly reports on Preventive Maintenance and incident reports on system failures and solutions. • Conducted scheduled tests and prepared daily Radio Network Availability (RNA) Report. • Coordinated with other project teams to install, monitor, and handle Radio Telecom Equipment failures. • Served as a technical security lead for different projects involving cross-functional teams. Show less



Nokia

• Finland
• Telecommunications
• 700 & Above Employee

• Internship Trainee

  • May 2019 - Oct 2019

  Nokia MS Team (Airtel Project) • Performed consultative, solution-based designs for the organization and clients. • Received and responded to customer complaints on network coverage and availability issues. • Prepared incident reports of network coverage and availability issues for the lead managed services specialist. • Prepared reports on radio equipment use and replacements. Nokia MS Team (Airtel Project) • Performed consultative, solution-based designs for the organization and clients. • Received and responded to customer complaints on network coverage and availability issues. • Prepared incident reports of network coverage and availability issues for the lead managed services specialist. • Prepared reports on radio equipment use and replacements.