Experience

Meridian Medical Technologies

• Pharmaceuticals
• 1 - 100 Employee

• Technical Writer for the Engineering/ Asset Improvement and Compliance Department

  • May 2017 - Present

  •Created Mechanic Incentive Program• Provided technical documentation for the specific projects guided by the Engineering/ Asset Improvement and Compliance department•Created Mechanic training and mentor program for increased employee productivity and knowledge •Developed and implemented knowledge assessments, training manuals, and classroom documents for over 100 types of Production equipment•Reviewed manufacturer catalogs, drawings and other data relative to operation, maintenance and service of equipment.



Govero Salons

• Germany
• Individual and Family Services

• Director Of Operations, General Manager

  • Aug 2016 - May 2017

  -Create clear and comprehensive financial reports detailing payroll activity while efficiently managing all payroll tasks. -Liaising with superior to make decisions for operational activities and set strategic goals-Provide management and leadership for the team-Review financial information and adjust operational budgets to promote profitability-Participates in the interviewing, hiring, and firing of employees-Planning and monitoring the day-to-day running of business to ensure smooth progress -Maintain adequate retail stock, inventory budgets, and bi-annual in house inventory count -Plan and coordinate the workforce to best use employees’ talents-Direct disciplinary procedures-Coordinate and supervise the work of specialists and staff-Mediate and conflict resolution on employee issues using current policies and disciplinary actions-Coach managers on the process of evaluating employees, setting goals, conducting objective performance reviews, and recognizing and awarding performance to improve productivity-Achieve a strong, visible social media presence and develop concepts with viral potential. Continuously monitor online public relations and ensure the success of client programs.



Illusions Color Spa

• United States
• Personal Care Product Manufacturing
• 1 - 100 Employee

• Customer Service Representative

  • Aug 2010 - May 2016

  -Oversaw daily activities and supervised a team of Customer Service Representatives who provided technical support to company’s customers-Solved all major customer problems/queries that subordinates were not able to solve earlier-Provide clients with information about products and services offered -Answer client’s incoming calls and emails-Managed a team of Client Services Associates that focused on meeting Customer Service efficiency and quality standards-Exceed targeted results in customer retention, client expectations, sales and support service as well as other customer service goals-Communicated with customers to receive their valuable feedbacks and suggestions for improvement in firm’s products/services.-Documented and maintained reports related to discussions and feedback provided by customer and presented reports to appropriate department to enable further improvement in products/services.



Allstate

• United States
• Real Estate

• Administrative Assistant

  • Jun 2009 - Dec 2010

  -Assisted policyholders -Provided customer service duties-Frequently spoke to individuals in regards to new policy-Helped report and file insurance claims -Assisted policyholders -Provided customer service duties-Frequently spoke to individuals in regards to new policy-Helped report and file insurance claims