Customer Service Executive

• Apr 2021 - Present

Developing and implementing strategic plans to manage and grow accounts • Retaining clients and building strong, trusting relationship. • Designing Marketing and Business Plans/Campaigns for key accounts retention/Contract renewals. • Ensuring excellent customer support with new generation lead • Be able to properly demonstrate the features and benefits of Company instrumentation to customers. • Providing superior customer service and ensuring client satisfaction. • Communicating and coordinating with internal teams (Content team, Design team & Performance, SEO Team) to deliver solutions, results, and performance. • Aligned with the tasks on a daily basis to complete the month SLA • Identifying opportunities for improvement and proposing new tools and processes. • Developing and maintaining excellent knowledge and understanding of our business, offerings, competitors, and industry. • Attending client meetings, with proper monthly reports to present what has been spent, and what has been achieved in a month