Experience

Storage Vault

• United Kingdom
• Warehousing and Storage
• 1 - 100 Employee

• Sales Advisor

  • May 2021 - Present

  Ensure 30% of calls are converted in to sale leads • Maintain Q1 spot by maintaining call quality to 90% or more • Achieve sales targets by working closely with clients and stores • Develop, review and revise processes and documents by carrying out calibrations Ensure 30% of calls are converted in to sale leads • Maintain Q1 spot by maintaining call quality to 90% or more • Achieve sales targets by working closely with clients and stores • Develop, review and revise processes and documents by carrying out calibrations



Simpro Solutions Canada

• Canada
• Information Technology & Services
• 1 - 100 Employee

• Customer Service Representative

  • Sep 2019 - Aug 2020

  Place customer's orders on phone Walk customers to place orders themselves Email concerned departments and customers for order status, delays and returns Excellent at deescalating calls Handle credit card information to place orders Provide information about new products, updates and promotions. Place customer's orders on phone Walk customers to place orders themselves Email concerned departments and customers for order status, delays and returns Excellent at deescalating calls Handle credit card information to place orders Provide information about new products, updates and promotions.



ContactPoint 360

• Canada
• Outsourcing and Offshoring Consulting
• 500 - 600 Employee

• Customer Service Representative

  • Jan 2019 - Apr 2019

  Maintained a positive, empathetic and professional attitude toward customers at all times. Troubleshoot with customers to resolve technical issues. Communicated with customers through various channels to provide technical support Processed orders, forms, applications, and requests for machine parts and accessories. Kept records of customer interactions, transactions, comments and complaints. Maintained a positive, empathetic and professional attitude toward customers at all times. Troubleshoot with customers to resolve technical issues. Communicated with customers through various channels to provide technical support Processed orders, forms, applications, and requests for machine parts and accessories. Kept records of customer interactions, transactions, comments and complaints.