Wajdi Lahouel

Manager On Duty (MOD) at Royal Saray Resort managed by Accor
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Contact Information
us****@****om
(386) 825-5501
Location
Dubai, United Arab Emirates, AE
Languages
  • Arabic Native or bilingual proficiency
  • English Full professional proficiency
  • French Native or bilingual proficiency
Skills

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Bio

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Credentials

  • Certificate - Top Performer Employee Recognition
    Accor
    Dec, 2022
    - Nov, 2024
  • Certificate - Team Coaching Certified Trainer
    Academy Accor
    Oct, 2022
    - Nov, 2024
  • Certificate - Hotelogix PMS Certified Trainer
    Hotelogix
    Sep, 2022
    - Nov, 2024
  • Certificate - Manage_Mentor People
    Harvard Business School Online
    Jul, 2022
    - Nov, 2024
  • Certificate - Trainer Skills
    Academy Accor
    Jun, 2022
    - Nov, 2024
  • Certificate - PMS Hotelogix Pre-Opening Modules
    Hotelogix
    May, 2022
    - Nov, 2024
  • Certificate - EXPO2020 Dubai International Participant
    World Expo 2020 Dubai
    Mar, 2022
    - Nov, 2024
  • Certificate - Hospitality Management
    Lobster Ink
    May, 2021
    - Nov, 2024
  • Certificate - Sales Fundamentals
    Academy Accor
    Feb, 2020
    - Nov, 2024
  • Certificate - Sales Professional
    Lobster Ink
    Sep, 2019
    - Nov, 2024
  • Certificates - Fairmont Leader of the Month & Leader Quarter Q3
    Fairmont Hotels & Resorts
    Aug, 2018
    - Nov, 2024
  • Certificate - Luxury Hospitality Standards
    Lobster Ink
    Jul, 2017
    - Nov, 2024
  • Certificate – Fairmont Train The Trainer
    Fairmont Dubai
    Sep, 2016
    - Nov, 2024
  • Certificate - Fairmont Leadership Promise (FLP)
    Fairmont Dubai
    Aug, 2016
    - Nov, 2024
  • Certificate - Fairmont Online Recognition Training
    Fairmont Hotels & Resorts
    Jul, 2016
    - Nov, 2024
  • Certificate - Fairmont Sales & Marketing Cross Training
    Fairmont Hotels & Resorts
    Mar, 2016
    - Nov, 2024
  • Certificate - LQA Champion Departmental Trainer
    LQA
    May, 2015
    - Nov, 2024
  • Certificate - TSA Knowledge Front Desk Top UpSeller - Year 2014
    TSA Solutions
    Jan, 2015
    - Nov, 2024
  • Certificate – Recognition The Employee of the Month
    Pullman Hotels & Resorts
    Dec, 2014
    - Nov, 2024
  • Certificate – Handling Complaints
    Academy Accor
    Nov, 2014
    - Nov, 2024
  • Certificate – AICR Dubai Receptionist of the Year Competition 2014
    AICR
    Sep, 2014
    - Nov, 2024
  • CPR First Aid & Fire Safety
    Venture Gulf Safety and Security Training Center
    Aug, 2022
    - Nov, 2024
  • CPR First Aid & Fire Safety
    Safer Fire Safety Consultancy
    Sep, 2021
    - Nov, 2024
  • CPR First Aid & Fire Safety
    Safer Fire Safety Consultancy
    Jul, 2018
    - Nov, 2024
  • CPR First Aid & Fire Safety
    Safer Fire Safety Consultancy
    Jun, 2014
    - Nov, 2024

Experience

  • Royal Saray Resort managed by Accor
    • Bahrain
    • Hospitality
    • 1 - 100 Employee
    • Manager On Duty (MOD)
      • Apr 2023 - Present

      • Direct, oversee, and manage daily Resort’s operations. • Uphold and enforce company policies and procedures and implement new processes. • Suggest changes to operating standards in order to improve the efficiency of work. • Set departmental goals and create plans of action for achieving them. • Work with the HR department to resolve employee issues and complaints. • Help foster a positive working environment for all workers and check in regularly to ensure employee satisfaction. • Build and maintain positive Client and Guest relationships. • Set-up and attend company meetings as required. • Train new hires in company processes and procedures. • Assist with budget creation, organize and distribute schedules and assignments. Show less

  • Qatar Global Sports Event_QGSE 2022
    • Doha, Qatar
    • Site Duty Manager (Pre-Opening)
      • Apr 2022 - Feb 2023

      • Assist to manage the Accor Project Accommodation services for 2,000 plus rooms / Team of 100 plus employees. • Provides the Project Management with summary reports of the Pre-Opening activities and operations. • Ensure proper completion of all Local Government requirements concerning the FIFA fans & visitors. • Manage property’s level of Quality Services and run inspections in accordance with project standards. • Plan and implement departmental training programs & FIFA sites visit for the Pre-Opening Team. • Understand and abide by all safety rules, emergency procedures, and fire prevention regulations. Show less

  • Expo 2020 Dubai
    • United Arab Emirates
    • Government Administration
    • 700 & Above Employee
    • Associate Manager (Expo Business Programme)
      • Oct 2021 - Apr 2022

      • Execute on the ground day-to-day comprehensive operational requirements for the Guest journeys & visits. • Handle pre-arrival arrangements, accreditation, itinerary of Expo Business Guests from around the world. • Coordinate with Protocol, Security, and the IPs Team to ensure seamless of site access & the country pavilions. • Manage and brief the Guest Service & Volunteers Team to ensure Visitors are attended during Expo Visit. • Collaborate with the Event Teams (DEC, ZOC, Expo Live, World Majlis, D2020) with daily calendar activities. • Conduct regular audits, inspections and assessments in regard to the Pavilion’s operational performance. Show less

  • Sofitel Dubai Jumeirah Beach
    • United Arab Emirates
    • Hospitality
    • 100 - 200 Employee
    • Front Office Duty Manager
      • Apr 2021 - Sep 2021

      • Overlooking day-to-day operation of the whole facility and monitor health and safety throughout the hotel. • Uphold and enforce hotel policies and procedures (SOP's) and implement new processes. • Set departmental goals and create plans of action for achieving them. • Foster a positive working environment for all colleagues and check in regularly to ensure satisfaction. • Communicating with Guests, handling complaints, collecting ideas on improving the operation. • Providing information, selling facilities, checking premises, reporting any potential safety hazards. Show less

  • Fairmont Hotels & Resorts
    • United Arab Emirates
    • Hospitality
    • 700 & Above Employee
    • Cluster Senior Sales Executive
      • Feb 2019 - Mar 2021

      • Responsible for Corporate, Government delegations and top VIPs from Ministries and Embassies. • Organize VIP’s arrivals, welcomed and provided them with assistance during their stay to meet Satisfaction. • Coordinate with Front Office, Banqueting, Food & Beverage departments all specific Guest requirements. • Achieved Monthly budget goals and new business targets by conducting sales calls & blitz. • Develop new and existing business by attending Big Sales Roadshow Event & Exhibition. • Promote and cross selling the sister properties to increase the awareness of the Hotel Regional Brand. • Prospect and research for new companies leads provided by Global Sales Offices. • Maintain familiarity with analyses the competition from other hotels which will be designated. • Negotiate Groups request, new contracts and renewals in order to meet sales targets. Show less

  • Fairmont Fujairah Beach Resort
    • United Arab Emirates
    • Hospitality
    • 1 - 100 Employee
    • Duty Manager (Pre-Opening)
      • Nov 2016 - Feb 2019

      • Monitor & improve Guest Satisfaction (Guest Feedback, Social Media Reviews). • Enhance & Develop Financial Performance (Up selling, Room Revenue, Operation Auditing). • Showing Initiative, Problem Solving, Staff Training, Team Leading. • Manages and motivates the Front Office Team in order to provide a high standard of service for our entire Guest. • Meet & Welcome Guests, Build & Develop Guest Loyalty with a high professional and friendly manner. • Monitor & improve Guest Satisfaction (Guest Feedback, Social Media Reviews). • Enhance & Develop Financial Performance (Up selling, Room Revenue, Operation Auditing). • Showing Initiative, Problem Solving, Staff Training, Team Leading. • Manages and motivates the Front Office Team in order to provide a high standard of service for our entire Guest. • Meet & Welcome Guests, Build & Develop Guest Loyalty with a high professional and friendly manner.

  • Fairmont Dubai
    • United Arab Emirates
    • Hospitality
    • 100 - 200 Employee
    • Front Office Supervisor
      • Mar 2015 - Nov 2016

      • Plan and assign workloads for front office Team and supervise them in their assigned job duties. • Prepare operational and financial records for Manager to review. • Address Guest concerns / complaints promptly and professionally. • Assist in Training Colleagues in Front Office duties / follow company SOP's and evaluate their performance and provide appropriate feedback. • Handling the entire shift operation and takes responsibility in the absence of the Duty Manager. Show less

  • Pullman Hotels & Resorts
    • France
    • Hospitality
    • 700 & Above Employee
    • Front Office Shift Leader
      • Jan 2014 - Mar 2015

      • Make sure all guests receive prompt and personal recognition; takes care of the front desk operation including guest registration, room assignment and check-out procedures. • Answers guest’s inquires, resolves complaints, records significant actions taken, and follows up on complaint resolutions and requests to ensure guest's satisfaction. • Uses suggestive selling techniques to sell room nights, increase occupancy and revenue. • Complete and maintain any incident reports, daily activity reports or other reports requested by management. Show less

  • Hôtel Saint Christophe - Brasserie Léopold
    • France
    • Hospitality
    • 1 - 100 Employee
    • Front Office Agent
      • Oct 2012 - Nov 2013

      • Demonstrate knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties. • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities. • Meets and exceeds Guest and Team Members expectations by providing Outstanding Service. • Demonstrate knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties. • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities. • Meets and exceeds Guest and Team Members expectations by providing Outstanding Service.

  • Vacancéole
    • France
    • Travel Arrangements
    • 100 - 200 Employee
    • Management Trainee (Master's Degree Graduation)
      • Apr 2012 - Sep 2012

      • Spot checking of Guest rooms and public areas to ensure standards are maintained. • Prepare work schedules for Front Office & Housekeeping Team on weekly basis, ensuring smooth operation and Guest satisfaction. • Assist all Operational Departments in servicing the guests during high occupancy volume periods. • Spot checking of Guest rooms and public areas to ensure standards are maintained. • Prepare work schedules for Front Office & Housekeeping Team on weekly basis, ensuring smooth operation and Guest satisfaction. • Assist all Operational Departments in servicing the guests during high occupancy volume periods.

Education

  • Université de Perpignan Via Domitia
    Master’s Degree, Hospitality and International Tourism Management
    2010 - 2012
  • High Institute of Management (ISG Sousse) – Tunisia
    Bachelor’s Degree, Hospitality and Tourism Management
    2007 - 2010
  • High School Ksar Helal
    High School Diploma, Baccalaureate High School Diploma of Experimental Sciences
    2004 - 2007

Community

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