Experience

Schwan-STABILO Marketing Sdn. Bhd.

• Malaysia
• Manufacturing
• 1 - 100 Employee

• Assistant Business Development Manager

  • May 2023 - Present



Lalamove

• Hong Kong
• Software Development
• 700 & Above Employee

• Account Management Associate

  • Aug 2021 - May 2023

  • Manage LALAMOVE key business accounts’ portfolio. • Lead administrative activities and reports, update any kind of weekly/ monthly reports timely. • Plan and work towards monthly and quarterly targets in collaboration with internal departments. • Ensure retention of key accounts, acting as a point of contact with multiple departments such as finance, customer service, marketing, legal, fraud, product, and driver operation department in solving any issue related to account management. • Deliver company initiatives to key accounts such as cross marketing collaboration on any sales campaign and festive season period in order to build the stickiness of the client with the company. • Introduce and upsells latest LALAMOVE business services and opportunities to key accounts according to their needs. • Work closely with BD team to identify new markets and optimize qualification requirements such as LALAMOVE Plus offline project, new insurance coverage etc. • Work closely with driver operations department to establish correct monitoring of internal practices and processes, in order to ensure the smoothness of key accounts’ daily deliveries and bulk deliveries. • Work closely with Finance department to manage the settlement of postpaid account status, top up transactions, refund status, and any payment related services to the key accounts. • Work closely with customer service team to handle key account’s escalated issue and inquiry relating driver, account wallet credit top up, delivery etc. Show less



Huawei

• China
• Telecommunications
• 700 & Above Employee

• Product Specialist

  • Jun 2020 - Aug 2021

  • Manage HUAWEI Malaysia Official e-store SKUs via in-house operation system, including new product creation and SKU maintenance, such as go-live or off-live the products of e-store, update product pricing according to the company sales plan. • Manage and handle HUAWEI Malaysia official e-store’s online sales campaign. Perform store’s promotion product configuration, configuring bundle, flash deals, free gift and promotion price activity of HUAWEI Malaysia official e-store. • Monitor website content, update website content according to the campaign perspective time to time, communicate with relative department for the material before campaign deadline ahead. • Handle inventory for online selling. Reallocate available inventory for all online SKUs, to support daily and campaign sales. • Prepare platform daily/weekly sales reports, event teaser and post event report, for post event review purpose. • Track and analyze the sales of the store SKUs and able to provide opinions and suggestions to maximize sales. • Work with various departments to solve all kind of commodity problems in time and complete the tasks assigned. • Manage HUAWEI marketplace platforms (Lazada/Shopee). Perform new SKU creation and SKU maintenance for e-commerce marketplaces. • Configure platform homepage, landing page and event page arrangement, update, and amendment. Supportive in event ongoing period. Show less



Uniqbe Group

• Hong Kong
• Consumer Electronics
• 1 - 100 Employee

• E-Commerce Executive

  • Sep 2019 - Jun 2020

  • Process and manage e-commerce marketplaces' order and meet company’s fulfillment KPI (Qoo10 Korea, Qoo10 Malaysia, AliExpress Global). • Calculate, update, and compare cost of product from different suppliers. • Adjust the selling price time to time to maximize margin and revenue for different e-commerce marketplaces according to the updated cost from specific supplier. • Monitor competitors' selling price across marketplaces to ensure competitive selling price of company. • Calculate current run rate, forecasting upcoming sales level and identify sales target for upcoming sales event. • Control and manage stock allocation from warehouse to different marketplaces in order to support daily and campaign sales, such as double 11, Black Friday and marketplace cooperate sales event. • Work closely with marketplace’s account manager. Manage e-commerce marketplace platforms such as Shopee, Lazada, PrestoMall, AliExpress, and Qoo10 via platform backend operation. • Liaise with visual designer to prepare visual and banner of product and upload to different e-commerce marketplaces. • Manage e-commerce marketplace product listings. Prepare product description and specification, and list it onto product page. • Manage customer inquiry from marketplaces platform. • Settle marketplace order issue, such as complaint, cancellation, return and refund, out of stock, and shipment delay. Show less



Senheng Electric (KL) Sdn Bhd

• Malaysia
• Retail
• 300 - 400 Employee

• E-Commerce Operation Executive

  • Jun 2018 - Sep 2019

  • Handle company official e-commerce website (Senheng) and marketplaces’ (Lazada, PrestoMall, Shopee) orders and ensure to meet company’s fulfilment KPI. • Manage e-commerce marketplace platform setting (Shopee, Lazada and PrestoMall), monitor and update product page information such as pricing, item specification, item image, ensure every info is align and correct according to company direction. • Communicate with warehouse operation team to distribute inventory to outlets and arrange delivery to customers, including store pick-up service, in order to fulfil company online orders. • Liaise with e-commerce marketplaces’ PIC on delivery status, payment issue and cancellation request from the buyers. • Communicate with merchandising department to check the status of stock replenishment, replacement model for discontinued SKU, and SKU specification. • Prepare, monitor, and handle daily online order pending list, weekly order fulfilment report, inventory update list etc. • Monitor warehouse inventory level and control stock quantity available on company’s e-commerce website and marketplaces to avoid over selling. • Settle company and marketplace order issue, such as complaint, cancellation, return and refund, out of stock, and shipment delay. Show less