Experience

Tudor Barn Eltham

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Assistant Events Operations Manager

  • Jun 2021 - Present



BMG / Public Health England

• NHS Track and Trace Agent

  • May 2020 - May 2021

  - Strong telephone management skills to efficiently conduct public health risk assessment.- Excellent telephone manner and written communication.- Great listening skills with ability to problem solve and remain calm under pressure. - Strong telephone management skills to efficiently conduct public health risk assessment.- Excellent telephone manner and written communication.- Great listening skills with ability to problem solve and remain calm under pressure.



Sofitel

• France
• Hospitality
• 700 & Above Employee

• Events and Banquet Ambassador

  • Jan 2020 - Apr 2020

  - Guarantee all guests receive efficient, professional and amiable service at all times.- Setting up event rooms and ensuring event is run to a high standard.- Being the main point of contact for guests and and readily available to help with any queries. - Guarantee all guests receive efficient, professional and amiable service at all times.- Setting up event rooms and ensuring event is run to a high standard.- Being the main point of contact for guests and and readily available to help with any queries.



Marriott Hotels

• United States
• Hospitality
• 1 - 100 Employee

• Events Sales Executive

  • Jul 2019 - Jan 2020

  - Assisting with client/guest’ event queries to drive satisfaction with event performance.- Preparation of event proposals and involvement with all aspects of the event planning process.- Maximise company revenue through promoting and up-selling companies’ events services. - Assisting with client/guest’ event queries to drive satisfaction with event performance.- Preparation of event proposals and involvement with all aspects of the event planning process.- Maximise company revenue through promoting and up-selling companies’ events services.



Hilton

• United States
• Hospitality
• 700 & Above Employee

• Senior Conference and Events Assistant

  • Aug 2018 - Jul 2019

  - Supporting Events Operations Manager with delegating roles and meeting event schedule.- Strong communication with various departments to ensure event process runs smoothly- Highly organised with aptitude to multitask and adapt to arisen issues effectively and efficiently. - Supporting Events Operations Manager with delegating roles and meeting event schedule.- Strong communication with various departments to ensure event process runs smoothly- Highly organised with aptitude to multitask and adapt to arisen issues effectively and efficiently.



Townhouse Hotel Manchester

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Food And Beverage Assistant

  • Oct 2018 - May 2019

  - Greeting and acknowledging guests upon arrival. - Responding to guest inquiries and requests in a timely, friendly and efficient manner.- Ability to process and serve food and beverage purchases. - Greeting and acknowledging guests upon arrival. - Responding to guest inquiries and requests in a timely, friendly and efficient manner.- Ability to process and serve food and beverage purchases.



Choice Store | Choice Ltd

• Retail
• 1 - 100 Employee

• Cashier, Sales and Stockroom Assistant

  • Jul 2017 - Jun 2018

  - Excellent knowledge of high-end, premium branded products and collections. - Positive attitude with ability to up-sell products by alerting customers on collections and offers. - Maintaining the shop floor and stockroom is tidy, effective completion of delivery procedures. - Excellent knowledge of high-end, premium branded products and collections. - Positive attitude with ability to up-sell products by alerting customers on collections and offers. - Maintaining the shop floor and stockroom is tidy, effective completion of delivery procedures.



Activ Camps

• United Kingdom
• Spectator Sports
• 1 - 100 Employee

• Group Activity Leader (Seasonal)

  • Apr 2018 - Apr 2018

  - Responsible for supervising a group of children and ensuring their needs are met.- Being good-natured, engaging, energetic and highly organised. - Excellent communication skills and great attentive to detail, safety and fun. - Responsible for supervising a group of children and ensuring their needs are met.- Being good-natured, engaging, energetic and highly organised. - Excellent communication skills and great attentive to detail, safety and fun.



Boux Avenue

• United Kingdom
• Retail Apparel and Fashion
• 200 - 300 Employee

• Sales Representative

  • Feb 2017 - May 2017

  - Going out of the way to meet customers' needs and queries ensuring a quality service. - Help assist customers on their shopping experience with products, stock availability and offers.- Awareness of day to day tasks in store and maintain responsibility for several sections. - Going out of the way to meet customers' needs and queries ensuring a quality service. - Help assist customers on their shopping experience with products, stock availability and offers.- Awareness of day to day tasks in store and maintain responsibility for several sections.



Cruise Fashion

• United Kingdom
• Retail
• 1 - 100 Employee

• Cashier and Sales Advisor

  • Sep 2016 - Feb 2017

  - Friendly, welcoming and offering excellent service to guarantee high level of service at all times. - Building a personal 1:1 shopping experience for customers.- Product knowledge of latest premium brands, trends and collections. - Friendly, welcoming and offering excellent service to guarantee high level of service at all times. - Building a personal 1:1 shopping experience for customers.- Product knowledge of latest premium brands, trends and collections.



In2action Ltd

• United Kingdom
• Professional Training and Coaching
• 1 - 100 Employee

• Kids Activity Instructor / First Choice Holidays Rep

  • Jul 2016 - Sep 2016

  - Providing fun, educational and skill based activities.- Planning, organizing and supervising safe and exciting activities for kids - indoors and outdoors.- Supporting welcome meetings and involvement with entertainment and live evening shows. - Providing fun, educational and skill based activities.- Planning, organizing and supervising safe and exciting activities for kids - indoors and outdoors.- Supporting welcome meetings and involvement with entertainment and live evening shows.



schuh

• Germany
• Retail

• Cashier and Sales Assistant

  • Nov 2014 - Jul 2016

  - Meeting daily targets and involvement in the day to day running of the store. - Continuous development of product knowledge, promotions, best sellers and sale. - Assisting customers with their needs through excellent communication. - Meeting daily targets and involvement in the day to day running of the store. - Continuous development of product knowledge, promotions, best sellers and sale. - Assisting customers with their needs through excellent communication.



Centerplate UK

• United Kingdom
• Food and Beverage Services
• 1 - 100 Employee

• Waitress at Leicester Tigers

  • Aug 2013 - Sep 2014

  - Fast-paced environment offering excellent customer service through engagement with guests.- Excellent team communication in order to achieve a fast timely service. - Keeping up to date with new menus in order to assist customers with their desired needs. - Fast-paced environment offering excellent customer service through engagement with guests.- Excellent team communication in order to achieve a fast timely service. - Keeping up to date with new menus in order to assist customers with their desired needs.