Experience

National Payments

• Canada
• Financial Services
• 1 - 100 Employee

• Operations Coordinator

  • Jun 2022 - Present

  - Managing Clients communication, documentation and relationships. - Processing requests and coordinating with the team to ensure client satisfaction. - Resolving client queries by communicating with relevant departments. - Managing Clients communication, documentation and relationships. - Processing requests and coordinating with the team to ensure client satisfaction. - Resolving client queries by communicating with relevant departments.



Plan Z Creatives

• Pakistan
• Design Services
• 1 - 100 Employee

• Client Lead

  • Jul 2021 - Jun 2022

  - Overall responsibility for onboarding, documentation and submission of new clients accounts- Monitoring of all new account onboarding experience to ensure customer satisfaction.- Conducting Day Zero meeting with clients and walking them through the process, work and projects.- Checking in with the clients frequently to ensure satisfaction and having a proactive approach on any issues.- Completion and onboarding of customers on company's project management tool.- Updating data in ERP to ensure proper logging and reporting.

• Client Relationship Manager

  • May 2019 - Jun 2021

  - Managing 20+ clients with team of 4 assistant client manager and reporting to Clients Lead - Pakistan.- Cultivating client relationships to ensure proactive approach to problem solvings.- Assigning tasks and conducting meetings with the team.- Manage leaves and vacation days for the team.

• Assistant Client Manager

  • Jun 2017 - Apr 2019

  - Managing 4 clients in 2 different service channels.- Coodinating with accounts and sales department for smooth onboarding and payments.- Ensuring client satisfaction is achieved throughout the relationship.

• Client Services Executive

  • Jul 2015 - Jun 2017

  Maintaining Databases for clients communication and ensuring proper documentation and filing for all client records.



EASA Business Group

• Operations Manager

  • Aug 2012 - Jul 2015

  - Direct all organizational operations, policies, and objectives to maximize productivity and returns. - Documentation for hospitals and pharmaceuticals, to ensure proper file & data submission which included purchase records, pricing and delivery challans. - Analyze complex scenarios and use creative problem-solving to turn challenges into profitable opportunities. - Interview, appoint, train, and assign responsibilities to department managers. - Monitor cost-effectiveness of operations and personnel using quantitative data, offering feedback and making cuts where necessary - Coordinate and approve budgets for product development, marketing, overhead, and growth.