Waghma Anwarzi

Addictions Counsellor at Street Haven At The Crossroads
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Contact Information
us****@****om
(386) 825-5501
Location
Toronto, Ontario, Canada, CA
Languages
  • Pashto Native or bilingual proficiency
  • farsi Professional working proficiency

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Credentials

  • Asserting Yourself, an Empowered Choice
    LinkedIn
    May, 2020
    - Oct, 2024
  • Delivering Bad News Effectively
    LinkedIn
    May, 2020
    - Oct, 2024
  • Editing Mastery: How to Edit Writing to Perfection
    LinkedIn
    May, 2020
    - Oct, 2024
  • Learn Emotional Intelligence, the Key Determiner of Success
    LinkedIn
    May, 2020
    - Oct, 2024
  • ADaPT (Advanced Digital and Professional Training)
    Ted Rogers School of Management at Ryerson University
    Apr, 2020
    - Oct, 2024
  • AODA Accessability for Ontarians with Disabilities
    Ontario Government
    Dec, 2017
    - Oct, 2024
  • Youth Leadership and Professional Development
    George Brown College
    Jun, 2014
    - Oct, 2024
  • First Aid and CPR Instructor
    Canadian Red Cross
    Jun, 2017
    - Oct, 2024

Experience

  • Street Haven At The Crossroads
    • Canada
    • Non-profit Organization Management
    • 1 - 100 Employee
    • Addictions Counsellor
      • Oct 2020 - Present

      •Providing one on one counselling and treatment support to a diverse group of female clientele living within Street Haven’s 90 day residential treatment program•Facilitating group therapy programming sessions for attendees (topics of discussion include mental health, addiction, confidence, anger, self-care, forgiveness, and recovery) •Connecting clients with peers and outside resources to ensure a stable support system post treatment

    • Case Manager
      • Jun 2020 - Present

      • Maintain a safe and compassionate space for women experiencing homelessness, mental health, and substance abuse • Support clients with daily case management and mental health needs including routine wellness checks • Partake in all shelter operations including meal service, intake/discharges, room switches, and enforcement of curfew • Produce clear and concise shift notes to ensure accuracy and continuity of information • Promoted to a Counsellor position at Street Haven’s Addiction Treatment program (Grant House)

  • TorontoCPR
    • Canada
    • Design Services
    • 1 - 100 Employee
    • Supervising Instructor
      • Apr 2018 - Present

      • Authorize training and hiring of new Red Cross instructors • Coach new instructors on establishing personalized instructing styles through experiential learning • Introduced a new training and mentorship system that enables instructors to feel confidence in fast-tracking from a co-teaching role to a solo facilitator role

    • Certified Canadian Red Cross First Aid and CPR Instructor
      • Mar 2015 - Present

      •Successfully provide full-day CPR and first aid courses ensuring attendees understand course material and meet Red Cross and WSIB standards to attain certification •Enthusiastically facilitate course material in a clear and interactive manner to meet the various learning styles of individuals (teachers, social workers, firefighters, medical professionals etc.)•Work to manage customer service, registration, payment, and testing processes •Completed more than 1000 facilitation hours per year •Received praise for well-taught courses by former students through both written reviews and in-person feedback

  • COSTI Immigrant Services
    • Non-profit Organizations
    • 100 - 200 Employee
    • Community Engagement Lead
      • May 2019 - Dec 2019

      • Piloted life-skills workshops focused on mental health and stress management for newcomer families • Facilitated guided tours around the neighbourhood to orient new families into their communities• Maintained ongoing relations with community professionals to partake in AWO’s youth-focused networking events • Attained over 80% success rate in community engagement (survey results indicated participants felt culturally attuned to their new homes)

    • Placement Student
      • Sep 2018 - Jun 2019

      • Assisted case workers in the intake, assessment (mental health, needs, psycho-social, etc), and direct support (crisis intervention/supportive counselling) of GARs (Government Assisted Refugees) in their day to day affairs under the provisions of RAP (Resettlement Assistance Program)• Acted in accordance with COSTI’s code of ethics (confidentiality, anti-oppression/anti-racism/discrimination) to assist clients in case management needs such as documentation, advocacy, interpretation, and referrals• Accompanied clients in daily procedures such as speaking to landlords, accessing community services ex: foodbanks/clothing drives, navigation throughout the city ex: accompaniment to/from appointments (Doctor’s, Ontario Works, ect) • Completed daily logs, incident reports, and other relevant confidential documentation.• Supported clients on their completion of important applications ex: subsidized housing, ODSP, and OW, health and medical services, ID replacement• Recognized for outstanding growth and development within the service sector

    • Administrative Assistant
      • Nov 2017 - May 2018

      • Provided administrative/practical support for managers and employees through a variety of tasks including documentation of client and staff info, communicating with management team via posting important notices/replying to emails, making organization policies and procedures clear to COSTI clients and partnering agencies • Organized confidential client information on COSTI’s client and service provider database (ETO)• Aided in clerical duties such as answering phone calls, scheduling appointments, and filing organization paperwork• Recognized by site manager for outstanding dedication and overall eagerness to learn and take on new tasks

  • Common Wealth Legal Services
    • United States
    • Non-profit Organizations
    • Data Entry E-Coder
      • Jun 2017 - Feb 2018

      •Supported legal teams by accurately analyzing, coding, and tagging private and confidential information and evidence for lawyers to access and easily interpret through eDiscovery •Worked to complete projects as a team with other coders to meet appointed deadlines and unique coding requirements set per project •Supported legal teams by accurately analyzing, coding, and tagging private and confidential information and evidence for lawyers to access and easily interpret through eDiscovery •Worked to complete projects as a team with other coders to meet appointed deadlines and unique coding requirements set per project

  • Contemporary Security Canada
    • Canada
    • Security and Investigations
    • 1 - 100 Employee
    • Security Guard
      • May 2015 - Aug 2015

      •Efficiently organized, maintained, guarded, and secured the Pan American Olympic events •Kindly greeted, guided, and assisted local and international event attendees and athletes •Respectfully conducted bag searches and screening processes at entrances and exit points•Routinely corresponded with security team through conducting detailed notes and verbally relaying information of significant events during each shift •Efficiently organized, maintained, guarded, and secured the Pan American Olympic events •Kindly greeted, guided, and assisted local and international event attendees and athletes •Respectfully conducted bag searches and screening processes at entrances and exit points•Routinely corresponded with security team through conducting detailed notes and verbally relaying information of significant events during each shift

Education

  • Ryerson University
    Bachelor of Arts - BA, Sociology
    2014 - 2017
  • Seneca College
    Post Graduate Diploma, Social Service Worker (Immigrants and Refugees)
    2018 - 2019

Community

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