Experience

PIL Australia Pty Ltd

• Australia
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Manager - Sydney Office

  • Nov 2018 - Present

  Sydney, Australia • Management of Sydney office and Customer Service, Branch focal point for principal and agencies. • Management of NSW bookings and vessels allocation • Providing Direction and Leadership within Sydney office. • Apply LEAN Management strategies to the wider team, Facilitating workshops, utilising LEAN methodology tools. • Operational Analysis, investigation, review and reporting to facilitate continuous improvement • Development of insightful, timely and useful reporting… Show more • Management of Sydney office and Customer Service, Branch focal point for principal and agencies. • Management of NSW bookings and vessels allocation • Providing Direction and Leadership within Sydney office. • Apply LEAN Management strategies to the wider team, Facilitating workshops, utilising LEAN methodology tools. • Operational Analysis, investigation, review and reporting to facilitate continuous improvement • Development of insightful, timely and useful reporting processes and frameworks against KPI’s and performance • Reports on NSW shipping market and provision of strategic reports. • Liaising with Customers, Terminals, Principals, Government and Vendors. • Ensuring that customer improvement initiatives are successfully delivered, measured and sustainably embedded. Show less



Neptune Pacific Direct Line

• New Zealand
• Maritime Transportation
• 100 - 200 Employee

• AU Customer Service Supervisor

  • May 2016 - Oct 2018

  Sydney, Australia



Swire Shipping

• Singapore
• Maritime Transportation
• 500 - 600 Employee

• Senior Customer Service

  • Jan 2011 - May 2016



Hamburg Süd

• Germany
• Truck Transportation
• 700 & Above Employee

• Export Co-ordinator

  • Oct 2006 - Jan 2011