Experience

Blakes Hotel London

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Reservations Agent

  • Nov 2018 - Present

  Serving as the initial contact for all prospective guests, travel agents and booking specialistsActioning departmental tasks (e.g. arrival checks, GDS or RMY checks, No shows, profile merging, VIP profiling, Tables allocations, Traces, etc)Working within a two-hour KPI to ensure all customer queries are resolvedManaging customer’s room enquiries and food & beverage requestsLeading the daily rate changes on third party portals to ensure the overall revenue strategy is upheldWorking with the Revenue Manager by running daily reports, collating the pick-up reports twice a day, inserting figures onto STR Global, etc. Issuing each month’s commissions, loading them onto Onyx and ensuring the payment reaches the payee (Bookers, Consortia, etc)Completing ad-hoc tasks (i.e. loading rates onto the PMS or third-party channels)



Premier Inn

• Hospitality
• 700 & Above Employee

• Ground Floor Team Member

  • Aug 2017 - Oct 2018

  Coordinating customer requests pertaining the reception, restaurant and barHandling customers complaints and problem solving to find an appropriate resolutionManaging group bookings, with excellent familiarity with the administration systems Coordinating customer requests pertaining the reception, restaurant and barHandling customers complaints and problem solving to find an appropriate resolutionManaging group bookings, with excellent familiarity with the administration systems



H&M

• Sweden
• Retail
• 700 & Above Employee

• Sales Assistant

  • Sep 2014 - Aug 2017

  Assisting with customer queries and sales, as well as promoting the H&M entrepreneurial spiritPromoting teamwork and keeping the store up to the standards set by H&M Assisting the team with any training materials and upskilling new staff Assisting with customer queries and sales, as well as promoting the H&M entrepreneurial spiritPromoting teamwork and keeping the store up to the standards set by H&M Assisting the team with any training materials and upskilling new staff



ECCO Shoes

• Denmark
• Retail Apparel and Fashion
• 100 - 200 Employee

• Supervisor

  • Oct 2012 - Mar 2014

  Maintaining a high level of product knowledge to ensure the team was able to handle any queries or more difficult customer service scenarios as well as handling escalationsProviding support to management & team members and providing continuous feedbackMaintaining high standards within the store to present the best possible image upon arrivalManaging visual merchandisingResponsible for the opening and closure of the storeRoutinely covering Sunday shifts serving as the only management staff