Wafaa Hamdy
IT Support Technician at EgyptNetwork- Claim this Profile
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Bio
Credentials
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International Computer Drivers License (ICDL,)
Benha UniversityJul, 2016- Nov, 2024
Experience
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EgyptNetwork
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Egypt
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IT Services and IT Consulting
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1 - 100 Employee
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IT Support Technician
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Jan 2019 - Present
. Work with customers/employees to identify computer problems and advise on solutions . Manitain customer/employee logs . Analyze call logs so you can spot common problems . Update self-help files so that customers/employees can try to fix problems themselves . work with field engineers to visit clients/employees if the problem is more serious . test and repair faulty equipment . Work with customers/employees to identify computer problems and advise on solutions . Manitain customer/employee logs . Analyze call logs so you can spot common problems . Update self-help files so that customers/employees can try to fix problems themselves . work with field engineers to visit clients/employees if the problem is more serious . test and repair faulty equipment
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Education
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2015 - 2019
Benha University
Bachelor's degree, Computer and Information Sciences and Support Services
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