Experience

Orbitax

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Business Implementation and Research Analyst

  • Sep 2021 - Present

  ❖ Successful management of different products which encompasses product testing, suggesting Product improvements, Modifications, Bug fixing, Feature implementation, and updates.❖Leading the Business Team, distribute, manage and monitor the team to attain goal collectively bringing the best out of the team.❖ Experienced in developing user stories to incorporate the notable features within the platform❖Managing the entire cycle of project in the agile form and pulling out a project within the projected deadline.❖Training and implementing features to clients, understanding their pain points and addressing the reported bugs/feature recommendations to the authority and implement.❖ Handle the repository, track and manage contents that involve Global tax rulesand forms management.❖ Create training materials and video tutorials of our products for user assistance❖ Attend user queries, communicate ❖ Training clients on products❖ Distributing Tasks to the team and taking a report, assist wherever assistance is sought❖ Communicate with different teams (Developers, QAs, System Support, Businessteam managers) to identify the persisting issues and establish a smooth flowof communication.❖ Communicate the issues with higher authorities (Domain Experts from abroad.❖ Arrange training sessions on our products for the subordinates. Show less

• Business Support Associate

  • Nov 2019 - Aug 2021



Keystone Business Support Company Ltd.

• Business Consulting and Services
• 1 - 100 Employee

• Intern

  • Feb 2019 - Apr 2019



InsideMaps Inc

• United States
• Software Development
• 100 - 200 Employee

• Client Service Specialist

  • Jan 2018 - Jan 2019



VCube

• Bangladesh
• IT Services and IT Consulting
• 1 - 100 Employee

• Executive Business Development

  • Jan 2018 - Jan 2019