Experience

O'Brien Glass Industries

• Australia
• Retail
• 300 - 400 Employee

• Sales Center Teamleader

  • Feb 1997 - Present

  • Manage up to 11 people. • Provide ongoing coaching, feedback and mentoring to team members to develop skills, nurture talents and raise performance. • Managing the performance of consultants to ensure conversion rates, roster adherence and call handling times are met • Model exceptional communication skills and customer service Participate in strategic initiatives and projects with colleagues • Manage up to 11 people. • Provide ongoing coaching, feedback and mentoring to team members to develop skills, nurture talents and raise performance. • Managing the performance of consultants to ensure conversion rates, roster adherence and call handling times are met • Model exceptional communication skills and customer service Participate in strategic initiatives and projects with colleagues