Wafa Alqahtani
Senior Software Development at NIC- Claim this Profile
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Bio
Credentials
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APP-PNR (System Components, UI, Infrastructure & Security)
ConfidentialNov, 2020- Oct, 2024 -
PMI Risk Management Professional (PMI-RMP)
Project Champions GroupMay, 2020- Oct, 2024 -
Adviser Mentor
RMIT UniversityApr, 2018- Oct, 2024 -
Project Management Professional (PMP)
IPMC
Experience
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NIC
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India
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1 - 100 Employee
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Senior Software Development
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Sep 2022 - Present
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Quality Assurance Specialist
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Oct 2020 - Present
Working on a Confidential Program,offering government boarder Solutions - APP-PNR (System Components, UI, Infrastructure & Security), Collaboration With #SITA iBoarder
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VoiceFoundry
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Information Technology Specialist
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Jul 2018 - Dec 2018
Project Description: Built a fully-functional Contact Center for banking, by powering up with Lex Bot and Alexa Skill. Transactional self-service access, interactive voice capable IVR capabilities have been rendered to the users while requesting for the service. Contact Center staff and managers have offered with Visualization dashboards and CTI capabilities. Responsibilities : • Designed Contact Flows and wrote Lambda functions for validation and configuration. • Streamed data from Connect to Elastic Search through Kinesis Streams using Lambda. Accessed Kibana plug-in through proxying server to configure Elastic Search domain within VPC. • Designed a wire frame, developed a web page for agent desktop; embedded web page with Contact Control Panel for CTI capability. Show less
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KFUPM Business School
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Saudi Arabia
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Higher Education
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1 - 100 Employee
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Computer Teacher
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Sep 2014 - Dec 2015
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Education
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2017 - 2019
RMIT University
Master's degree, Information Technology -
2010 - 2014
Imam Abdulrahman Bin Faisal University
Bachelor's degree, Computer Science
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