Experience

Highgate School

• United Kingdom
• Primary and Secondary Education
• 100 - 200 Employee

• IT Technician

  • Mar 2023 - Present



Ark

• United Kingdom
• Education Administration Programs
• 700 & Above Employee

• Junior IT Technician

  • Jun 2022 - Mar 2023

   Assess incoming incident and prioritise work according to timescales and processes  Keep accurate and timely records within the incident monitoring system making sure that the end user always receives feedback on the progress of faults and changes  Carry out technical investigation into support calls and escalate to the local technical team where issues require escalation  Maintain spare IT stock, warranties and software licences in accordance with the asset register  Instigate hardware swap outs within the timescales set out by the availability SLA to maintain service availability on failed devices  Arrange and repair (where required) equipment under the terms of the warranty agreement on specific hardware  Maintain and complete checklists for daily/weekly/monthly tasks as set out by the IT Team Leader.  Provide assistance in coordinating the testing and installation of new 3rd party software or services.  Log/update or remove asset register information relating to kit when it is moved/deployed or disposed of within the school.  Escalate issues impacting on your ability to meet specific objectives to the IT Team Leader ensuring issues are flagged in a timely manner.  Provide additional support to end users as required. Show less



Argos

• United Kingdom
• Retail
• 700 & Above Employee

• Customer Support Advisor

  • Jul 2018 - May 2022

   Quickly learning how to use the in house till software  Organising incoming deliveries to be transferred into the stock room  Assisting in training new staff members which helped to improve my leadership abilities  Showing flexibility by working a wide variety of shifts, supporting my colleagues throughout my shift to ensure high standards of service were maintained  Had regular exposure to both the Sales Floor and the Stockroom Maintenance, broadening my skills within the company, allowing me to work in any position throughout the store  Processing and supporting customers with extending warranty queries and claims Show less



Currys plc

• Retail
• 700 & Above Employee

• Customer Service Associate

  • Oct 2017 - Jan 2018

   Supported customer queries and updating and correcting product tickets  Worked under pressure during the busy Christmas period, effectively supporting customers with their queries and providing good customer service  Supported customer queries and updating and correcting product tickets  Worked under pressure during the busy Christmas period, effectively supporting customers with their queries and providing good customer service