Experience

Zone Parking Solutions
• United Arab Emirates
• Truck Transportation
• 1 - 100 Employee
• Car Park Manager

  • Oct 2021 - Present


Secure Parking UAE

• United Arab Emirates
• Facilities Services
• 1 - 100 Employee

• Site Manager

  • Oct 2017 - Sep 2020

  - Oversee car park processes and procedures according to the local operating procedures. - Oversee the daily operation of the Car Park and implement the client’s operational requirements. - Execute the car park operational plan (staff roster, positions and staff adequately aware of their responsibility). - Comply with the client’s and company’s Health and Safety policies. - Follow the car park operating procedures and safeguard the welfare of staff and car park users by running efficient and effective operations (Quality Assurance). - Resolve client /visitor complaints and keep a record of all incident and issues. - Prepare daily/weekly/monthly operation reports and submit to CLIENT Representative and company management team as required. - Monitor stock levels relating to parking supplies (tickets, uniforms, consumables, etc) as per company budget - Responsible to overview cash collection procedures as per accounting procedures of the company/ our client. - Keep abreast of the functionality of the car park equipment installed in coordination with site equipment engineers.- Co-ordinate with the company’s main administration unit, accounts, and technical departments. Show less

• Branch Operations Manager

  • Jul 2010 - Mar 2017

  With Staff: • To motivate and supervise a team of Customer Service Advisors. • Handle minor issues in relation to the performance and conduct of Advisors. • To act as relief and cover for other staff during periods of absence. • To carry out the duties of the post with due regard to the Company’s equal opportunities policy. • To be flexible – carry out any other duties as and when required by the management. With Customres/Clients: • To deal with all written and in person customer enquiries and complaints in accordance with set standards and the customer care policy, logging and scanning each occasion against the appropriate case/record on the notice processing system. • To liaise with members of the public and give advice on parking issues and enforcement procedures in a courteous manner ensuring that our customer care policy is adhered to at all times. • To assist in providing an effective customer care policy. • To supervise, reporting any faults, the operation of the information technology system. • To process parking fines through all stages of the Abu Dhabi DOT legislation and the Abu Dhabi DOT parking policies. • To maintain filling systems within the contract. • To process all unpaid notices in accordance with the Abu Dhabi DOT legislation. • To process all suspensions and permit applications in accordance to the procedures set. • To provide management information / reports as and when necessary for the manager. • To assist in reviewing and developing quality assurance systems and procedures in the operation area. • To ensure quality manuals and records are maintained. • To undertake the duties of the post in accordance with the Quality Assurance systems and procedures within the service. Financial tasks • To process and bank all monies received on a daily basis in accordance with financial procedures. • Daily Sales Reconciliation using Oracle System. • Audit daily transactions process by the team on Siebel data base system. Show less