Experience

Al Dawlia Boutique Developments

• Egypt
• Real Estate
• 1 - 100 Employee

• Facility & Quality Assurance Manager

  • Jun 2021 - Present

  Al Dawlia For Real Estate Development – A leading Real Estate Developer Duties & Responsibilities: - - Setting Objectives & KPIs for the Facility Management Dept. to comply with company’s strategic goals. - Creating and reviewing policies, procedures and processes of quality assurance ongoingly. - Providing training to the management staff on the quality assurance procedures, policies and processes. - Supervising the day-to-day operations of the entire Facility Management department in all developments (covering 2 compounds with over 1500 units & 3 office buildings with a total of 120 corporate tenants) - Assessing customer requirements, ensuring they are met. - Investigating and setting standards for quality, health and safety and implementation of actions - Monitoring all operations that affect quality. - Reviewing and reporting the principle causes of quality loss and non-conformance to ensure immediate action. - Facilitating proactive solutions by collecting and analyzing quality data. - Keeping records of quality reports, statistical reviews and relevant documentation. - Analyzing the data thoroughly to find the areas of growth. - Checking customer complaints and take corrective action. - Recommending an optimum organization structure for the Facility Management. - Preparing periodic reports and annual reports for the performance of Facility Management Department. - Organizing all types of events (team building, products launches etc…). Show less



PM Media Agency

• Egypt
• Media Production
• 1 - 100 Employee

• Executive Director – Reporting to the CEO

  • Feb 2015 - May 2021

  Black Ball Club – A full service sporting club with over 2000 memberships. Duties & Responsibilities: - - Establishing relationships with sports authorities, federations and related government bodies. - Initiating, monitoring & developing relationships with suppliers. - Contracting new & innovative sport activities. - Continuous upgrade of the service levels to meet members’ expectations. - Maintaining a high level of Customer service & communication to members & colleagues. - Supporting the event management team throughout any event. - Monitoring and acting upon members’ feedback on services provided by the club. - Heading monthly troubleshoot meetings with key staff. - Monitoring the workflow of all departments & activities. Show less



Pomilio Blumm

• Italy
• Advertising Services
• 100 - 200 Employee

• Destination Manager – Reporting to the Managing Director

  • Jul 2014 - Dec 2014

  Pomilio Blumm – A communication agency specialized in Public Comms with over 80 staff, with HQ in Italy & a branch in Dubai. Won a 6-months tender serving an international foundation based in Egypt & financed by the EU Duties & Responsibilities: - - Fully In-charge of Alexandria office (6 months operation). - Establishing & administrating relationships with authorities & government bodies on behalf of the project. - Initiating contact, contracting, negotiating, developing & booking of local and overseas suppliers. - Fully representing the agency in Egypt for the entirety of the period. - Preparing all proposals & offers to the foundation. - Monitoring the workflow of the office. Show less



1001 Events

• Sultanate of Oman

• Destination Manager – Reporting to the Managing Director

  • Jan 2008 - May 2014

  1001 Events – A leading Destination Management Company specialized in MICE, Tourism & Event Management with over 30 staff, 3 regional offices & 8 global representation offices Duties & Responsibilities: - - Fully in charge of Oman office. - Promoting Oman as an incentive destination globally, through trade shows, sales calls & marketing activities. - Fully managing the relationship with authorities & related government bodies. - Initiating & administrating the relationship with local suppliers. - Scouting for new locations, off-the-beaten-track spots, event-suitable areas throughout the country. - Contracting new local suppliers & negotiating rates with existing suppliers. - Hiring & training the entire office force (operations, coordinators & executive staff). - Continuous update of the product development aspects of the offering portfolio. - Managing corporate accounts, Incentive groups, conferences & events to Oman. - Creating new corporate & government business opportunities from the local & International markets. - Developing special Incentive programs & itineraries and creating new ideas for the destination. - Creating new itineraries combining Oman with other destinations such as Dubai, Egypt, Bahrain etc... Show less



Murex Destinations LLC

• Dubai - United Arab Emirates

• Tourism Manager– Reporting to the Managing Director

  • Mar 2004 - Dec 2007

  Murex Destinations – A Dubai Based DMC with operations covering the entire GCC Duties & Responsibilities: - - Management of Incentive groups, conferences & events in the UAE - Creating, developing, managing & executing events in all different fields of project management. - Running & executing incentive groups & events. - Setting the Department structure, system and procedures. - Appointing the department force (operations, coordinators & executive staff). - Contracting suppliers (hotels, transport companies, excursions providers & airlines). - Negotiating deals with overseas tour operators. - Locating target markets and providing specially-designed packages & programs for those markets. - Attending trade shows & Exhibitions to market the agency products and approach new tour operators. - Fully in charge of MICE, inbound, outbound and Logistics departments in UAE & Oman. - Following up on prospects/clients to further develop sales opportunities. Show less