Business Development

• Aug 2023 - Present

ICG LLC (ICG) is a technology consulting, software solution development, and system integration services. Headquartered in Miami, Florida, ICG has delivered significant results for an impressive list of Fortune 100 customers and state and federal government entities. Our team is composed of Infrastructure experts and Automation engineers with backgrounds in Computer Science and are focused on agile and iterative development. Custom Software Application Development ICG’s team… Show more ICG LLC (ICG) is a technology consulting, software solution development, and system integration services. Headquartered in Miami, Florida, ICG has delivered significant results for an impressive list of Fortune 100 customers and state and federal government entities. Our team is composed of Infrastructure experts and Automation engineers with backgrounds in Computer Science and are focused on agile and iterative development. Custom Software Application Development ICG’s team understands that each company or government entity has unique business needs, and by focusing on our customers’ business needs. ICG’s specialized strategy with optimizing Cloud Management technologies has resulted in scalable solutions that drives our customers’ intelligence and operation (I&O) teams towards success. When a customer requires a hybrid cloud solution, ICG can deliver because of its ability to leverage the best of both the public and private cloud. Website http://www.icgautomation.com Show less ICG LLC (ICG) is a technology consulting, software solution development, and system integration services. Headquartered in Miami, Florida, ICG has delivered significant results for an impressive list of Fortune 100 customers and state and federal government entities. Our team is composed of Infrastructure experts and Automation engineers with backgrounds in Computer Science and are focused on agile and iterative development. Custom Software Application Development ICG’s team… Show more ICG LLC (ICG) is a technology consulting, software solution development, and system integration services. Headquartered in Miami, Florida, ICG has delivered significant results for an impressive list of Fortune 100 customers and state and federal government entities. Our team is composed of Infrastructure experts and Automation engineers with backgrounds in Computer Science and are focused on agile and iterative development. Custom Software Application Development ICG’s team understands that each company or government entity has unique business needs, and by focusing on our customers’ business needs. ICG’s specialized strategy with optimizing Cloud Management technologies has resulted in scalable solutions that drives our customers’ intelligence and operation (I&O) teams towards success. When a customer requires a hybrid cloud solution, ICG can deliver because of its ability to leverage the best of both the public and private cloud. Website http://www.icgautomation.com Show less

Business Development

• Jul 2023 - Present

Altroverse (https://altroverse.ai/) is a synthetic visual data-as-a-service platform that generates precise and rich labeled ground truth data for your computer vision tasks. Use our interactive visualizer to customize your scenario with parameters including weather, lighting, sensors, agent density and more. Our scalable cloud platform enables you to accelerate time to build and validate your AI models without needing to worry about real-world data collection challenges including privacy… Show more Altroverse (https://altroverse.ai/) is a synthetic visual data-as-a-service platform that generates precise and rich labeled ground truth data for your computer vision tasks. Use our interactive visualizer to customize your scenario with parameters including weather, lighting, sensors, agent density and more. Our scalable cloud platform enables you to accelerate time to build and validate your AI models without needing to worry about real-world data collection challenges including privacy, non-compliance, bias, cost, statistical rarities, and hazardous scenarios. Inviting players integrating Computer Vision AI in verticals including Autonomous Driving / ADAS, Intelligent Transportation Systems, Smart Cities, Robotics and more to try out Altroverse and get in touch for customized solutions at hello@altroverse.ai.Altroverse (https://altroverse.ai/) is a synthetic visual data-as-a-service platform that generates precise and rich labeled ground truth data for your computer vision tasks. Use our interactive visualizer to customize your scenario with parameters including weather, lighting, sensors, agent density and more. Our scalable cloud platform enables you to accelerate time to build and validate your AI models without needing to worry about real-world data collection challenges including privacy, non-compliance, bias, cost, statistical rarities, and hazardous scenarios. Inviting players integrating Computer Vision AI in verticals including Autonomous Driving / ADAS, Intelligent Transportation Systems, Smart Cities, Robotics and more Show less Altroverse (https://altroverse.ai/) is a synthetic visual data-as-a-service platform that generates precise and rich labeled ground truth data for your computer vision tasks. Use our interactive visualizer to customize your scenario with parameters including weather, lighting, sensors, agent density and more. Our scalable cloud platform enables you to accelerate time to build and validate your AI models without needing to worry about real-world data collection challenges including privacy… Show more Altroverse (https://altroverse.ai/) is a synthetic visual data-as-a-service platform that generates precise and rich labeled ground truth data for your computer vision tasks. Use our interactive visualizer to customize your scenario with parameters including weather, lighting, sensors, agent density and more. Our scalable cloud platform enables you to accelerate time to build and validate your AI models without needing to worry about real-world data collection challenges including privacy, non-compliance, bias, cost, statistical rarities, and hazardous scenarios. Inviting players integrating Computer Vision AI in verticals including Autonomous Driving / ADAS, Intelligent Transportation Systems, Smart Cities, Robotics and more to try out Altroverse and get in touch for customized solutions at hello@altroverse.ai.Altroverse (https://altroverse.ai/) is a synthetic visual data-as-a-service platform that generates precise and rich labeled ground truth data for your computer vision tasks. Use our interactive visualizer to customize your scenario with parameters including weather, lighting, sensors, agent density and more. Our scalable cloud platform enables you to accelerate time to build and validate your AI models without needing to worry about real-world data collection challenges including privacy, non-compliance, bias, cost, statistical rarities, and hazardous scenarios. Inviting players integrating Computer Vision AI in verticals including Autonomous Driving / ADAS, Intelligent Transportation Systems, Smart Cities, Robotics and more Show less

Sales Marketing Manager

• Jun 2023 - Present

The STARS SaaS (Software as a Service) platform aims to revolutionize the education sector by integrating Artificial Intelligence within its operational and delivery infrastructure. For more, visit: https://www.stars-ai.com/ The STARS SaaS (Software as a Service) platform aims to revolutionize the education sector by integrating Artificial Intelligence within its operational and delivery infrastructure. For more, visit: https://www.stars-ai.com/

Business Development Manager

• Jul 2022 - Aug 2023

Video platform to distribute and monetize amazing video experiences. Teyuto offers an enriched video CMS, that handles all your worries of managing a video on demand solution, without having to do write a single line of code or have any technical or IT teams. Teyuto.com Video platform to distribute and monetize amazing video experiences. Teyuto offers an enriched video CMS, that handles all your worries of managing a video on demand solution, without having to do write a single line of code or have any technical or IT teams. Teyuto.com

Business Development Manager

• Apr 2023 - Jul 2023

Tadarab is an Arabic eLearning platform started in 2016 and offers training content and production. Tadarab helps individuals and corporates' employees to develop their skill sets and to transition to jobs of the future. For more information: https://www.tadarab.com/ Tadarab is an Arabic eLearning platform started in 2016 and offers training content and production. Tadarab helps individuals and corporates' employees to develop their skill sets and to transition to jobs of the future. For more information: https://www.tadarab.com/

Business Development Manager

• Oct 2022 - Apr 2023

Bass International Software, LLC is a Microsoft Certified Partner with several partner designations: A Microsoft ISV Partner, A Microsoft One Commercial Group (OCP) Partner, A Microsoft Education Partner and Microsoft Co-Sell Certified. We hold multiple Microsoft certifications and serve on 6 Microsoft Research Panels. We are also an IBM, Salesforce, and Oracle Partner. To learn more visit www.onevuex.com Bass International Software, LLC is a Microsoft Certified Partner with several partner designations: A Microsoft ISV Partner, A Microsoft One Commercial Group (OCP) Partner, A Microsoft Education Partner and Microsoft Co-Sell Certified. We hold multiple Microsoft certifications and serve on 6 Microsoft Research Panels. We are also an IBM, Salesforce, and Oracle Partner. To learn more visit www.onevuex.com

Middle East Business Development Manager

• Sep 2022 - Apr 2023

SimplyDesk Simple,helpdesk Complete & Reliable Ticketing tool, IT asset management, network scan, helpdesk software, movable asset management. SimplyDesk Simple,helpdesk Complete & Reliable Ticketing tool, IT asset management, network scan, helpdesk software, movable asset management.

Business Development Manager

• Jul 2022 - Oct 2022

Sales Manager UAE

• Jan 2021 - Jul 2022

beaconsmind is a pioneering location-based-marketing software-provider in retail business. Using beaconsmind Suite and Beacon technology beaconsmind drive sales and customer loyalty in our clients’ retail stores. Website http://www.beaconsmind.com beaconsmind is a pioneering location-based-marketing software-provider in retail business. Using beaconsmind Suite and Beacon technology beaconsmind drive sales and customer loyalty in our clients’ retail stores. Website http://www.beaconsmind.com

Business Development

• Apr 2020 - Dec 2020

Working with different tech start ups : I completed 20+ projects around the following subjects: o Sales rep and demo presentor-all the way into closing. o Build and mentor AE, CS & SDR teams. o Develop business cases for product roadmap. o Develop marketing strategies. o Set up sales & customer success processes and structure them into CRM. o Develop a market-fit sales content, product actionable metrics and market-fit value proposition. o Lead… Show more Working with different tech start ups : I completed 20+ projects around the following subjects: o Sales rep and demo presentor-all the way into closing. o Build and mentor AE, CS & SDR teams. o Develop business cases for product roadmap. o Develop marketing strategies. o Set up sales & customer success processes and structure them into CRM. o Develop a market-fit sales content, product actionable metrics and market-fit value proposition. o Lead generation, technical sales presentations, negotiation and Closing deals. o Market research & Demand generation strategies o Growth strategies o Develop pricing strategies o Business development planning & execution. Show less Working with different tech start ups : I completed 20+ projects around the following subjects: o Sales rep and demo presentor-all the way into closing. o Build and mentor AE, CS & SDR teams. o Develop business cases for product roadmap. o Develop marketing strategies. o Set up sales & customer success processes and structure them into CRM. o Develop a market-fit sales content, product actionable metrics and market-fit value proposition. o Lead… Show more Working with different tech start ups : I completed 20+ projects around the following subjects: o Sales rep and demo presentor-all the way into closing. o Build and mentor AE, CS & SDR teams. o Develop business cases for product roadmap. o Develop marketing strategies. o Set up sales & customer success processes and structure them into CRM. o Develop a market-fit sales content, product actionable metrics and market-fit value proposition. o Lead generation, technical sales presentations, negotiation and Closing deals. o Market research & Demand generation strategies o Growth strategies o Develop pricing strategies o Business development planning & execution. Show less

Customer Success Manager

• Apr 2019 - Apr 2020

My main responsibilities are: o Manage a portfolio of over 400 clients (in-house developed & VAR of FMS SaaS solutions). o Design, implement and monitor customer success process using a structured CRM’s pipeline. o Set up customer journey, goals, and milestones of all projects. o Take a data-driven approach to building and executing customer strategies that drive revenue retention. o Train and educate end users. o Manage and mentor a team of technical, pre-sales & customer… Show more My main responsibilities are: o Manage a portfolio of over 400 clients (in-house developed & VAR of FMS SaaS solutions). o Design, implement and monitor customer success process using a structured CRM’s pipeline. o Set up customer journey, goals, and milestones of all projects. o Take a data-driven approach to building and executing customer strategies that drive revenue retention. o Train and educate end users. o Manage and mentor a team of technical, pre-sales & customer success engineers. o Provide technical subject matter expertise during sales cycles. o Conduct market research and competitive analysis of leading Telematics providers. o Manage relationship with clients and partners. o Pricing and defining Statement of Work (SOW).

Head of Technical Support

• Nov 2017 - Mar 2019

Sr. Engineer

• Sep 2017 - Nov 2017

Support Engineer

• Mar 2017 - Aug 2017

o beIN Sports is a global network of streaming sports channels owned and operated by the Qatari media group beIN. During around 8 months, my main responsiblities: o Worked with software and hardware teams to ensure a smooth deployment of new features. o Worked with resellers and partners on conceptualizing and improving digital initiatives and existing processes’ efficiency. Reason of Leaving: Office is shut down in UAE. o beIN Sports is a global network of streaming sports channels owned and operated by the Qatari media group beIN. During around 8 months, my main responsiblities: o Worked with software and hardware teams to ensure a smooth deployment of new features. o Worked with resellers and partners on conceptualizing and improving digital initiatives and existing processes’ efficiency. Reason of Leaving: Office is shut down in UAE.

Application Support Engineer

• Nov 2012 - Mar 2017

o Extensive experience and reliability with 24/7 on-call coverage and responsibility. o Perform software needs assessment, meet employees, test & evaluate, and recommend the best fit solutions. o Analyze results, report firmware and API bugs, and assisted the development team in debugging defects. o Test new ERP functionalities, assess and work with product team for suggestions & improvements. o Do ERP and other software training for employees including senior and executive… Show more o Extensive experience and reliability with 24/7 on-call coverage and responsibility. o Perform software needs assessment, meet employees, test & evaluate, and recommend the best fit solutions. o Analyze results, report firmware and API bugs, and assisted the development team in debugging defects. o Test new ERP functionalities, assess and work with product team for suggestions & improvements. o Do ERP and other software training for employees including senior and executive levels. o Perform testing, problem analysis and repairs. Show less o Extensive experience and reliability with 24/7 on-call coverage and responsibility. o Perform software needs assessment, meet employees, test & evaluate, and recommend the best fit solutions. o Analyze results, report firmware and API bugs, and assisted the development team in debugging defects. o Test new ERP functionalities, assess and work with product team for suggestions & improvements. o Do ERP and other software training for employees including senior and executive… Show more o Extensive experience and reliability with 24/7 on-call coverage and responsibility. o Perform software needs assessment, meet employees, test & evaluate, and recommend the best fit solutions. o Analyze results, report firmware and API bugs, and assisted the development team in debugging defects. o Test new ERP functionalities, assess and work with product team for suggestions & improvements. o Do ERP and other software training for employees including senior and executive levels. o Perform testing, problem analysis and repairs. Show less

Technical Support Engineer

• Jul 2010 - Nov 2012

Etisalat, Ajman, Contact Centre. o Provide 1st Level Support to Etisalat Business and Home Services Customers over the phone. o Promoted to a Subject Matter Expert to provide support to the first line of support agents and handle the escalation calls. o Taking the lead for persistent issues until they get resolved by tier2 or tier 3 teams, verifying then confirming to the customer. o Troubleshoot, diagnose, solve, or assign a ticket to concerned team and do escalations when… Show more Etisalat, Ajman, Contact Centre. o Provide 1st Level Support to Etisalat Business and Home Services Customers over the phone. o Promoted to a Subject Matter Expert to provide support to the first line of support agents and handle the escalation calls. o Taking the lead for persistent issues until they get resolved by tier2 or tier 3 teams, verifying then confirming to the customer. o Troubleshoot, diagnose, solve, or assign a ticket to concerned team and do escalations when required. o Support included the following services i.e., internet service, IPTV, Business lines, MPLS.etc Show less Etisalat, Ajman, Contact Centre. o Provide 1st Level Support to Etisalat Business and Home Services Customers over the phone. o Promoted to a Subject Matter Expert to provide support to the first line of support agents and handle the escalation calls. o Taking the lead for persistent issues until they get resolved by tier2 or tier 3 teams, verifying then confirming to the customer. o Troubleshoot, diagnose, solve, or assign a ticket to concerned team and do escalations when… Show more Etisalat, Ajman, Contact Centre. o Provide 1st Level Support to Etisalat Business and Home Services Customers over the phone. o Promoted to a Subject Matter Expert to provide support to the first line of support agents and handle the escalation calls. o Taking the lead for persistent issues until they get resolved by tier2 or tier 3 teams, verifying then confirming to the customer. o Troubleshoot, diagnose, solve, or assign a ticket to concerned team and do escalations when required. o Support included the following services i.e., internet service, IPTV, Business lines, MPLS.etc Show less

Technical Engineer

• Sep 2009 - Jul 2010

o Troubleshoot system and hardware problems and diagnose and o Perform hardware/software installations Troubleshoot system and hardware problems and diagnose and resolve the faults. o Monitor and maintain computers, servers, systems, and networks. o Troubleshoot system and hardware problems and diagnose and o Perform hardware/software installations Troubleshoot system and hardware problems and diagnose and resolve the faults. o Monitor and maintain computers, servers, systems, and networks.