Head of Business Information Technology Department

• Sep 2021 - Present

Assistant Professor

• Sep 2020 - Present

Teaching Experience:- Undergraduate Courses: Database, Advanced Database, Computer Applications for Business, Mobile Applications for Business, Object Oriented (C++), Web Programming and Design, and Visual Programming.- Graduate Courses (M. Sc. Courses): Data Mining, Artificial Intelligent, Capstone Projects, and Data Engineering. - E-Learning Experience: I use the e-learning module (MOODEL) for all my courses. Within the EDRAK platform, I have developed a complete online course on Computer Skills for a B.Sc. degree in computer science. Due to the Covid-19 pandemic, I am also using the Zoom platform for giving all lectures.Committee Memberships:- Member of the Natural Language Processing (NLP) Research Group, 2017-present.- Member of the Sustainability committee in PSUT, 2021-present.- Member of the quality and AACSB accreditation committee of the Business Information Technology department at Princess Sumaya University for Technology, 2020-present.- Member of the study plans and curriculums committee of the Business Information Technology department and King Talal School for Business Technology at Princess Sumaya University for Technology, 2020-present.

EFQM Excellence Model Assessor

• Sep 2015 - Present

Participating in assessing public-sector organizations based on EFQM criteria to identify suitable improvement areas and provide a comprehensive assessment report. In addition to the following activities: • An EFQM Excellence model Assessor, King Abdullah II Award for Excellence, 2015-Present. • An assessor for the Distinguished Governmental University Award, Jordan, 2021. • A trainer for the E-Government Transformation Award, 2021. • A trainer and Mentor for the Excellence in Municipal and Community Development Project/ The Youth Excellency Project, 2021. • A trainer for the Excellence in Digital Government transformation, Jordan 2023.

Head of E-Government Section

• Mar 2018 - Sep 2020

- Develop and deliver a strategic technological vision and direction for the e-services provided by Jordan Customs Department.- Lead and manage the Software Development and IT teams to deliver software, infrastructure and architecture that meets the customer needs.- Work effectively with IT Manager and other sections to ensure delivery against agreed priorities.- Create, implement and maintain a continuous improvement plan for e-services and software in Jordan Customs Department.

Organizational Excellence Officer

• 2010 - Sep 2020

2010-2012: Supervisor and Member in Jordan Customs "King Abdullah II Prize Of excellence" Team (Knowledge criterion).2012 - present:Supervisor and Member in Jordan Customs "King Abdullah II Prize Of excellence" Team (Operation criterion).2013 - present: Member of Jordan Customs Organizational Development Committee. As a specialist in the field of Operations and excellence models.2013 - 2015: Member of Jordan Customs Excellence Self-Assessment Committee.2014 - 2016:Supervisor and Member in Jordan Customs "King Abdullah II Prize Of excellence" Team (Leadership criterion).

IT Directorate Quality Management Officer

• 2008 - Sep 2020

Determining and agreeing IT Directorate procedures and standards, writing procedures, manuals and analyse the intersection between section's.

Developer & System Analyst

• Jul 2007 - Mar 2018

2007-2010: Development And Analysis Section.2010-2014: E-Government Section.2014- 2016: Asycuda Section.2016- 2018: E-Government Section.

IT Directorate Training Officer

• 2008 - Dec 2015

Collect and analyze training requirements and provide plans and reports to managers about required courses and workshops for all Jordan Customs IT employees.

Teaching Assistant in Computer Science

• Feb 2016 - Feb 2017

Teaching and preparing IT labs such as Objects Oriented, Visual Programming, Database, Web Application Development and Design, and C programming. Teaching and preparing IT labs such as Objects Oriented, Visual Programming, Database, Web Application Development and Design, and C programming.

Customer Service Officer

• 2004 - 2006