Wael Atta
Camp Manager at Magic Travels- Claim this Profile
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Arabic Native or bilingual proficiency
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English Professional working proficiency
Topline Score
Bio
Credentials
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PMI Professional in Business Analysis (PMI-PBA)
Project Management InstituteJan, 2023- Nov, 2024 -
Diploma in Human Resources - Revised 2017
Alison - Empower YourselfFeb, 2018- Nov, 2024 -
Diploma Marketing Management - Analyzing Competitors and Customers
Alison - Empower YourselfNov, 2017- Nov, 2024 -
Diploma in Project Management
Alison - Empower YourselfMar, 2016- Nov, 2024 -
Front office Skills Development
American Hotel & Lodging AssociationAug, 2007- Nov, 2024
Experience
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Magic Travels
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United Arab Emirates
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Travel Arrangements
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1 - 100 Employee
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Camp Manager
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Apr 2019 - Present
• Monitor the financial performance of the project while ensuring quality, timelines, as well as budgets and coordinate activities and deliverables of all study conduct partners • Plan, identify, and resolve issues in a large, culturally diverse accommodation unit (camp) covering a wide range of interpersonal and logistical activities • Manage all incoming and outgoing personnel and items promptly, induct new guests while launching the Camp on time and reaching 98% guest satisfaction • Support the Camp Team by supervising, training, guiding, and directing all aspects of Kitchen Operations and purchasing. • Developed a completely new concept of camps (mobile camps); reached 0 (zero) turnover during the first season of the camp (it was only one part-time employee who left) and designed a complete list of suppliers for the camp. Show less
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Elite Travel & Tourism
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Oman
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Travel Arrangements
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1 - 100 Employee
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Business Development Manager
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Jun 2015 - Jun 2018
• Supported the Quality Control department with high-quality services; designed flyers and ads for the New Outbound department. Managed suppliers and the cash flow, while inventing new revenue streams by adding new tours. • Recruited new guides with higher capabilities and skills and implemented a new enterprise software solution • Interviewed and trained new employees; arranged exhibitions and travel fairs (ATM, ITB, WTM). • Streamlined the daily operational functions of the operations department under the guidance of the CEO - MD in order to achieve company • Successfully closed contracts and large deals with customers and hotel suppliers. Reduced average hotel group rates by 20% through aggressive negotiations with hotel sales representatives. Show less
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Wings Tours Gulf LLC
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UAE, Dubai
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Assistant Manager
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Jun 2011 - May 2015
• Planned and delegated assignments to subordinate managers after establishing operational objectives and work plans for the B2B system • Reviewed costing sheets and organized large groups with tour operators while monitoring cash flow and money collection • Created new itineraries while monitoring quality and checking the operation process • Established MICE operations and outbound business in the CIS and GCC, as well as developed Standard Operating Procedures for every department to facilitate the mission of tour operators • Initiated a B2B system and trained the staff on how to use it, while closing large deals and hotel contracts with suppliers Show less
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Wings tours & Nile Cruises
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Egypt,Cairo
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Global Area Operation Manager ( North America | Europe | Japan | UAE| Oman | Jordan)
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Feb 2008 - May 2011
Provided coaching, mentoring, and consultation to staff to enhance staff development. Consistently received positive feedback from guests on performance reviews. Trained 3 new members of the sales, Marketing & Operation team. Increased Department profit by 60% in one year through restructure of business line. Supervised a team of 15 area managers and 25associates. Collaborated successfully with IT Department to implement and train staff on new tour operating system (ITOMS). Developed new process for Guest questionnaire, which resulted in marked performance improvements. Worked directly with Accounting, contracts and Marketing to achieve a huge Leap for the cash flow and the account payable. Analyzed departmental documents for appropriate distribution and filing. Show less
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The Oasis Hotel
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Egypt, Giza
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Guest Service Agent
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Oct 2004 - Jan 2008
Assisting guests to make phone calls. Preparing bout competitive hotels. Set wake up calls for Groups and individuals. Handling check in - out procedures. Preparing reports for the next shift. Co-operate with Housekeeping to control the room’s situation Assisting guests for any complains or questions Assisting guests to make phone calls. Preparing bout competitive hotels. Set wake up calls for Groups and individuals. Handling check in - out procedures. Preparing reports for the next shift. Co-operate with Housekeeping to control the room’s situation Assisting guests for any complains or questions
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Education
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2000 - 2004
Alexandria University
Good, Tourism And Hotel Management -
2017 - 2018
Alison
Diploma, Human Resources Management/Personnel Administration, General -
2017 - 2017
Alison
Diploma, Project Management -
2017 - 2017
Alison
Diploma, Marketing Management - Analyzing Competitors and Customers -
2007 - 2007
American hotel and Lodging Association
Training Course, Development of Front office skills
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