Experience

Egypt Express

• Egypt
• Freight and Package Transportation
• 1 - 100 Employee

• Operation & Distribution Center Supervisor

  • Dec 2019 - Present

  -Supervise the operation team to ensure set targets are met.-Organize and coordinate the monthly, week and daily plan.-Track weekly, monthly, and quarterly performance to highlight if performance is declining -Coordinate with the other departments to meet the orders deadline. -Monitor the workflow system from operational perspective, while keeping the system up-to-date.-Manage the Archive by leading, organizing and follow up on the operation team.-Direct and coordinate the customer service operation of a team to ensure clients are tended appropriately in line with set customer service standards-Develop and optimize support and service processes, tools, and systems-Oversee all post-sales services provided to clients to ensure customer satisfaction-Maintain contact with clients to obtain customer feedback regarding product/service quality.-Assist clients in resolving issues and complaints concerning purchased products.-Provide periodic reports to management on all after sales activities-Ensure compliance with all general and company policies when carrying out job duties. Show less

• Senior Service quality management specialist

  • Jan 2013 - Dec 2019

• Domestic coordinator

  • Feb 2010 - Jan 2013

• Data Entry Clerk

  • Feb 2009 - Jan 2010

• Sorting Agent

  • Jan 2008 - Jan 2009