Wael Maamoun

Enterprise Applications Director at IST Networks
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Cairo, Egypt, EG

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • Professional Scrum Master l (PSM l)
    Scrum.org
    Jul, 2020
    - Nov, 2024
  • Cisco Certified Network Associate Voice (CCNA Voice)
    Cisco
    Sep, 2010
    - Nov, 2024
  • Interconnecting Cisco Networking Devices Part 2 (ICND2) “CCNA”
    Cisco
    Jun, 2009
    - Nov, 2024
  • Interconnecting Cisco Networking Devices Part 1 (ICND1)
    Cisco
    Mar, 2009
    - Nov, 2024
  • Sun Certified Web Component Developer (SCWCD 1.4)
    Sun
    Jul, 2006
    - Nov, 2024
  • Sun Certified Programmer (SCJP 1.5)
    Sun
    Mar, 2006
    - Nov, 2024

Experience

  • IST Networks
    • Egypt
    • IT Services and IT Consulting
    • 200 - 300 Employee
    • Enterprise Applications Director
      • Oct 2019 - Present

      Responsible for managing the Enterprise Applications Business Unit.

    • Regional Service Delivery Manager
      • Nov 2014 - Sep 2019

      Responsible for service delivery in BHR, KSA EP, UAE, KWT, QAT and OMN, establishing & manage off-shore Development service and reshape & manage remote support service.

    • Regional Support Division Manager
      • Jul 2013 - Oct 2014

      Responsible for managing more than 20 contact centers of the biggest contact centers in the KSA (such as Saudi Telecom Company (STC), Riyadh Bank (RB), Al Rajhi Bank (RJB), Bank Aljazira (BAJ), Saudi Investment Bank (SAIB), Zain KSA, Saudi Electricity Company (SEC), …etc.) who has been supported by more than 50 qualified support engineers.

  • stc
    • Saudi Arabia
    • Telecommunications
    • 700 & Above Employee
    • Engagement Manager
      • Apr 2010 - Jun 2013

      Customer experience platform O&M Managed Service

    • Team Lead
      • Sep 2007 - Mar 2010

      STC 9XX Contact Centers

  • Riyad Bank
    • Saudi Arabia
    • Banking
    • 700 & Above Employee
    • Senior Software Engineer
      • Dec 2005 - Aug 2007

      Participate in operating, maintaining and implementing change requests of Riyadh Bank Customer experience platform and assuring IVR service availability 24x7 Participate in operating, maintaining and implementing change requests of Riyadh Bank Customer experience platform and assuring IVR service availability 24x7

  • IBM
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Senior Software Engineer
      • May 2004 - Nov 2005

      e-government solutions - Business Consultant Services (BCS)

    • Senior Software Engineer
      • Mar 2001 - Apr 2004

      NLS department – AIX team - CTDC

    • Software Engineer
      • May 2000 - Feb 2001

      NLS department – Voice Recognition team - CTDC

  • GIT
    • Cairo, Egypt
    • Information Technology Specialist
      • Mar 1997 - Aug 1999

Community

You need to have a working account to view this content. Click here to join now