Experience

OnCourse Systems for Education

• United States
• Education Administration Programs
• 1 - 100 Employee

• Product Support Specialist (Tier III)

  • Jun 2016 - Present

  - Work with development team in performance analysis of new products and enhancements.- Interact with high end clients to provide and process information in response to inquiries, concerns, and requests about products and services.- Work closely with management to prioritize business and information needs

• Product Support Specialist (Tier II)

  • Aug 2015 - Jun 2016

  - Guide support team in addressing customer problems within established response time.- Gather customer’s information and determine the issue by evaluating and analyzing the symptoms.- Identify and escalate priority issues per Client specifications, and redirect problems or customizations to appropriate resource.

• Product Support Specialist (Tier I)

  • Feb 2015 - Aug 2015

  - Gather customer information, analyze symptoms, and identify underlying issues.- Provide best-practice technical and procedural solutions to clients via phone, virtual meeting, or email.- Troubleshoot technical computer/network related issues that interfere with the operation of our company product.- Documenting client interactions through the helpdesk.- Perform quality assurance testing.- Train users of varying technical proficiencies.



Sprint

• United States
• Telecommunications
• 700 & Above Employee

• Assistant Store Manager

  • Jan 2011 - Feb 2015

  Demonstrated financial results in sales and store operations. Provided an excellent customer service environment. Lead and motivated a winning sales team. Prioritized and multitasked front office and back office operations. Monthly and quarterly top performer in an area of 300+ employees Pinnacle Club member for top 100 sales consultants in all of Sprint. Apart of a winning team who was number 1 in the district all of 2012. Exceeded all corporation objectives and sales quotas. Demonstrated financial results in sales and store operations. Provided an excellent customer service environment. Lead and motivated a winning sales team. Prioritized and multitasked front office and back office operations. Monthly and quarterly top performer in an area of 300+ employees Pinnacle Club member for top 100 sales consultants in all of Sprint. Apart of a winning team who was number 1 in the district all of 2012. Exceeded all corporation objectives and sales quotas.



Sears

• United States
• Retail
• 700 & Above Employee

• Store Management Trainee Intern

  • May 2010 - Sep 2010

  Assessed new-hire compatibility. Ensured excellent level of customer service at all times. Evaluated scheduling need and budgetary goals. Managed small group projects ensuring deadlines were achieved. Assessed new-hire compatibility. Ensured excellent level of customer service at all times. Evaluated scheduling need and budgetary goals. Managed small group projects ensuring deadlines were achieved.



Walmart

• United States
• Retail
• 700 & Above Employee

• Sales Floor Associate

  • May 2008 - Apr 2010

  Aggressively achieved and stretched goals on a monthly basis. Built strong relationships and worked well with team members. Maintained a balanced register. Apart of an award winning team for best department during inventory. Displayed an excellent customer service experience at all times. Aggressively achieved and stretched goals on a monthly basis. Built strong relationships and worked well with team members. Maintained a balanced register. Apart of an award winning team for best department during inventory. Displayed an excellent customer service experience at all times.