Gerard Sutton

Student at Strayer University
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Contact Information
us****@****om
(386) 825-5501
Location
GE

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Bio

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Credentials

  • AWS Cloud Quest: Cloud Practitioner
    Amazon Web Services (AWS)
    Dec, 2022
    - Nov, 2024
  • AWS Certified Cloud Practitioner
    Amazon Web Services (AWS)
    Dec, 2022
    - Nov, 2024

Experience

  • Strayer University
    • United States
    • Higher Education
    • 700 & Above Employee
    • Student
      • Nov 2022 - Present

  • -
    • Information Technology Analyst
      • Dec 2022 - Present

  • Emory Healthcare
    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • Service Desk Analyst II
      • Mar 2021 - Nov 2022

      Trained other users and maintained user accounts on Active Directory. Resolved software and hardware issues on Windows, macOS, Android, and iOS. Trained other users and maintained user accounts on Active Directory. Resolved software and hardware issues on Windows, macOS, Android, and iOS.

  • All Covered
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Information Technology Support Specialist 1
      • Sep 2019 - Mar 2021

      Provide on-site and remote server support for over 30 sites Maintained, documented, and tested client networks Installed and configured firewalls, switches, and routers. Provide on-site and remote server support for over 30 sites Maintained, documented, and tested client networks Installed and configured firewalls, switches, and routers.

  • Ricoh USA, Inc.
    • United States
    • Information Technology & Services
    • 700 & Above Employee
    • Technical Support Specialist
      • Dec 2017 - Sep 2019

      Achieved a 100% customer service satisfaction rate by providing thorough support and problem resolution for users through phone, email, and chat. Achieved a 100% customer service satisfaction rate by providing thorough support and problem resolution for users through phone, email, and chat.

  • Comcast
    • United States
    • Telecommunications
    • 700 & Above Employee
    • Comm Tech II
      • May 2016 - Dec 2017

      Completed routine troubleshooting calls, surveys, and outage repairs related to Comcast products, including video, digital voice, and high-speed data. Completed routine troubleshooting calls, surveys, and outage repairs related to Comcast products, including video, digital voice, and high-speed data.

Education

  • Strayer University
    Bachelor of Technology - BTech, Cybersecurity
    2022 - 2023
  • Strayer University
    Bachelor's degree, Information Technology

Community

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