Technical Support Engineer

• Jun 2021 - Present

My job is assisting in the distribution of mission-critical information via secure terrestrial and satellite networks to our advanced configurable platform. Working in a team, I ensure quick and efficient support is provided to internal and external users, resolving technical, logistical, and managerial problems using advanced sector-specific tools. My job is assisting in the distribution of mission-critical information via secure terrestrial and satellite networks to our advanced configurable platform. Working in a team, I ensure quick and efficient support is provided to internal and external users, resolving technical, logistical, and managerial problems using advanced sector-specific tools.

Customer Service Representative

• Jul 2020 - Present

Guiding customer membership experience over email and online portal. Handle a global customer base using in-built tools and problem solving skills to overcome language barriers.Working irregular shift patterns from a remote WFH position to ensure a 24/7 global customer support service within a team of customer support specialists. Guiding customer membership experience over email and online portal. Handle a global customer base using in-built tools and problem solving skills to overcome language barriers.Working irregular shift patterns from a remote WFH position to ensure a 24/7 global customer support service within a team of customer support specialists.

IT technician trainee

• Apr 2020 - Mar 2021

Customer Service Specialist

• Feb 2020 - Jul 2020

Worked in a team to assist customers over telephone and e-mail. Utilized Excel databases and a custom web client to manage customer PII and PHI data securely.Rapidly adapted to working from home during start of lockdown - independently setting up applications and voice-over-IP over a VPN during an overwhelming time period for the IT department. I was able to answer customer enquiries and assist my colleagues in sorting out technical issues which allowed us to maintain SLA targets during the difficult period.

Assistant Researcher

• Mar 2019 - Aug 2019

Supported the National Literacy Trust research team by assisting in the synthesis of existing data on adult critical digital literacy, contributing to a literature review on the subject. Additionally conducted research, designed interview schedules and proofread colleague's work on various subjects. Supported the National Literacy Trust research team by assisting in the synthesis of existing data on adult critical digital literacy, contributing to a literature review on the subject. Additionally conducted research, designed interview schedules and proofread colleague's work on various subjects.

Student Researcher

• Jun 2017 - Aug 2017

Granted funding through the SPUR program to conduct an independant, internationally recognized psychological experiment alongside experienced academics. Granted funding through the SPUR program to conduct an independant, internationally recognized psychological experiment alongside experienced academics.