Experience

FXCM

• United Kingdom
• Financial Services
• 700 & Above Employee

• • Dec 2019 - Present

  - Manage a team of 15 Operations Associates and 2 Business Analysts located in Hong Kong and Bulgaria- Conduct research and analysis for business solutions related to data science, automation of manual processes, flawless onboarding process and payment solutions- Create/improve automation process improvements using internal workflows, Excel macro tools or integrating external solutions such as eKYC, payment vendors- Migrate workflows to JIRA. Work with Scrum and Kanban- Identify issues or redundancies by using data modelling techniques - Test and oversee the implementation of new technologies and systems - Oversee communication with clients especially high network clients. Show less

• • Oct 2016 - Dec 2019

  • Provide trainings to Operations, Compliance, Sales and Product Development departments. • Main areas: Asian and European financial market, onboarding retail clients and providing payment solutions.• Improve trainees' performance. Conduct quality control checks. • Work on projects related to automating operational processes. • Collaborate with other departments on global training projects related to new tendancies in the financial market, e-learning, etc.

• • Sep 2015 - Sep 2016

  • Review client onboarding applications and supporting documentation• Translate documents, templates and communicating with Chinese/English speaking clients• Posting deposits (credit card, wires, online checks) and processing transactions• Customer service and correspondence • Projects related to data analysis, research on other financial institutions.



Your logo

• United Kingdom
• Aviation and Aerospace Component Manufacturing
• 1 - 100 Employee

• Sales and Operations Executive with Chinese

  • Mar 2015 - Aug 2015

  •Working in multilingual atmosphere and using different languages at the same time. •Managing a high-volume workload within a deadline-driven environment.. •Identifying and utilizing variety of learning materials, resources and technology methods to support and improve the instructional environment. •Cold calling companies via phone to generate leads and prospects, negotiating, selling and closing opportunities. •Working in 24/7 working hours office, covering day/night shifts. •Working in multilingual atmosphere and using different languages at the same time. •Managing a high-volume workload within a deadline-driven environment.. •Identifying and utilizing variety of learning materials, resources and technology methods to support and improve the instructional environment. •Cold calling companies via phone to generate leads and prospects, negotiating, selling and closing opportunities. •Working in 24/7 working hours office, covering day/night shifts.



Confucius Institute

• Sofia

• Chinese Teacher

  • Oct 2014 - Mar 2015

  •Established positive relationships with students, parents, fellow teachers and school administrators/staff. •Offered plans for enhancement in which children are encouraged to be engaged in the learning process. •Established positive relationships with students, parents, fellow teachers and school administrators/staff. •Offered plans for enhancement in which children are encouraged to be engaged in the learning process.



Kid Castle Educational Corporation

• China
• Education Administration Programs
• 100 - 200 Employee

• English Teacher

  • Nov 2013 - Aug 2014

  •Quickly became a “first-to-call” resource in current substitute teaching role, typically working four days per week. •Enthusiasm for teaching and genuine caring for my students. •Offering plans for enhancement in which children are encouraged to be engaged in the learning process. •Quickly became a “first-to-call” resource in current substitute teaching role, typically working four days per week. •Enthusiasm for teaching and genuine caring for my students. •Offering plans for enhancement in which children are encouraged to be engaged in the learning process.