Manager: Investment Providers

• Oct 2022 - Present

Private Banker

• Aug 2021 - Oct 2022

Senior Financial Planner

• Nov 2016 - Aug 2021

. Servicing of existing clients with single and multiple investments· Face-to-face (meetings) annual reviews with clients . · Identify a client’s investment needs, risk tolerance and profile, other investments (and other assets), personal circumstances, income requirements, investment time horizon etc· Make a recommendation based on the risk questionnaire and subsequent discussions· Provide the client with information on the performance of the various investment portfolios available· Educate the clients with regards to basic investment principles, i.e. risk versus reward, market sentiment, trends, performance (offshore and local), benchmarks etc· Ensure that the client’s investment portfolio is consistent with FPC’s investment philosophy and houseviews· Provide ongoing financial planning advice to clients as and when clients contact us· Resolve client concerns, queries and/or complaints· Source new business from existing clients and achieve the prescribed new business targets Show less

Investments Specialist

• Feb 2016 - Aug 2021

• Perform calculations relating to client’s investments and distributions and Dividend Withholding Tax• Describe problems effectively, gather and analyze information with a view to select the most appropriate course of action (includes monitoring effectiveness and practicality of solutions).• Ability to extract data / stats and prepare detailed reporting with analytics• The acquisition, analysis and storage, ultimately supplying of investment data and information to management, external investment management companies (Manco’s), stakeholders and various business units. • Perform reconciliations (large or small volumes) and across different data types, providing results that are understandable to others• Compile and review product performance reporting (quarterly) to monitor market• Evaluate success of new and existing portfolios and recommend changes in portfolio offerings in line with market strategies• Quarterly Trustees Report - Collect data; then collate and produce the report by the deadline as set and agreed upon • SARB Reporting - collate and produce the report to the Investment Manager by agreed deadline• Monthly Reporting- Ensure that all reporting for the month is completed timeously- MI and IS Reporting • Control the portfolio setup/change from start to completion and updating relevant tools (Fund Availability List, Quote Tool, Regulation 28 , Addendums, SLA’s etc) • Portfolios are added to, maintained on and removed from the platform with speed, accuracy and agility; with investment manager agreements being managed, investment data and information being acquired and supplied, and any other further support to the invest admin team, as and when required.• Amalgamation, Capping and Investment Policy changes of portfolios- maintain and ensure process and procedure is followed during these changes, plus follow up with Investment managers to ensure all supporting documents are in order to proceed with these changes Show less

LISP Investment Administrator

• Sep 2014 - Jan 2016

• Daily receipt and processing of instructions to the Investment Companies ( life offices, unit trust companies, multi-managers). • Reconcile transactions captured on the line-of- business system by internal member administration teams, against those transacted in the market as confirmed by Investment Managers. • Identify differences picked up from the recons performed and resolve • Bring down the recon to zero difference. • Extract data required • Reconstruct client record (MS Excel or Compass system) • Determine corrective measure according to current processes or escalate by recommending alternative methods that are needed. • Determine final position of the business or client • Perform final profit or loss calculations on correction • Resolve queries and provide feedback within 24 hours of receiving them • Current month’s daily business and IMRs filed on administrator desks until the last day of the month • Previous months’ daily business and IMRs filed in cabinets designated for Invest Admin filing Show less

Investment Administration Consultant

• Jun 2013 - Aug 2014

• Walk in Clients • Daily Relationship with Clients on Investment Solutions Platform • Updated Policy Schedules/ Values • Client Retention- financial Advice • Income Review on the Living Annuity • Updated Fund Fact Sheets / Fund Performance / Portfolio Information to the Client/ Broker or any Authorised Client rep. • Broker Recording/ Change of Internal Financial Planner • Section 14 and Directive 135 Transfers (In an d Out) • Repurchase, Withdrawal and Retirement • Death and Divorce Cases • Beneficiary Amendments & Statements • Advice Client on the Sliding Fee Scale/ Percentage • Assist Client with Online Service (Online Values) • Advice Clients on the Tax Implication on the Funds • Advice Clients on Retirement Options • Issue Tax Certificates every Mid-Financial Period • Bi-annual/Quarterly/Annual/Daily Statements to Clients • Issue Living Annuity Payslips to the Client/ Available on Request • Maintain Client Records Updated : Residential and Postal Address, Marital Status, Beneficiaries and other necessary Changes • Wills : Fiduciary Services • Assist with client Adhoc queries Show less

Training Assistant

• 2011 - 2012

• Provide support to team members with queries to ensure the needs of our customers are dealt with promptly, efficiently and professionally • Provide support for both team members and managers by fielding initial telephone complaint calls • Ensure the department operates at its maximum handling capacity • Develop individuals through coaching and training • Provide effective two-way communication with teams • Be an integral member of the management team • Ensure you are available to work shifts • To lead, coach, develop, motivate and retain a team of advisors • To support and assist Team Leader, Trainer and Divisional Manager with day to day functioning of the Department. • To be in charge, draft reports and head of the team in the absence of the Team Leader. Show less

Accounts Management Consultant

• Feb 2009 - Jul 2010

• Telephonic collection on delinquent/out of order accounts, obtaining an amount due for the arrears while focusing on customer retention, education and Rehabilitation through effective and efficient collection skills. • Comply with product specific policies and procedures • Collections-related administration functions negotiation full and final settlements where necessary within prescribed mandate and updates as requested on Credit Bureaux • Collection of excesses and arrears on personal cheque and loan accounts • Give advice to retain existing customers and offer new products to potential clients. • Administer customer’s accounts and resolve loan related queries. Show less